1/5 Nora G. 3 weeks ago on Google • 16 reviews New
We
booked
the
7
day
tour
with
Blue
Lagoon
Cruise
which
was
scheduled
to
start
this
Friday.
When
we
arrived
at
the
port
our
luggage
was
accepted.
However,
we
were
then
told
at
the
check-in
counter
that
the
ship
was
broken
and
would
not
leave
until
3
days
later
at
the
earliest.
As
recommended
by
Blue
Lagoon
Cruise,
we
still
went
to
Malamala
Beach
Club
(which
was
the
plan
anyway).
After
a
few
hours
we
received
an
email
with
2
options.
100%
money
back
in
14
days
or
3
nights
at
Hilton
Denarau.
In
our
view,
both
options
are
unacceptable.
The
Hilton
Hotel
doesn't
even
cost
1/3
of
the
price
we
paid
at
Blue
Lagoon,
and
it
doesn't
correspond
to
an
"island
experience"
like
the
cruise.
Getting
all
the
money
back
is
also
difficult
because
there
is
little
availability
in
good
hotels
at
the
last
minute
and
there
is
also
a
lot
of
stress
to
organize
everything.
We
spent
hours
talking
to
various
employees
that
day,
had
to
describe
our
problem
again
and
again
and
no
one
was
able
to
help
us
or
make
a
decision.
We
have
suggested
various
other
options,
such
as:
B.
Rebooking
to
another
cruise
or
a
hotel
on
a
nearby
island,
which
is
the
closest
thing
to
the
Blue
Lagoon
Cruise
experience.
We
ended
up
staying
at
the
Hilton
Hotel
for
one
night
and
the
next
day
we
were
taken
to
a
nearby
island
that
was
in
no
way
similar
to
the
original
cruise.
Neither
in
quality
nor
in
price.
Overall,
Blue
Lagoon
Cruise
makes
a
profit
of
€900
for
the
3
days,
as
the
hotels
are
significantly
cheaper
than
the
cruise.
I
can
only
advise
against
booking
anything
with
Blue
Lagoon
Cruise.
The
customer
service
is
absolutely
subpar
and
the
performance
is
not
what
is
advertised
on
the
website.
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