You should honor a price that was labeled as a sale!!! Not just say “Oh that was just for yesterday Sorry!” Not good customer service at all as she stands there listening to something on her I pad!! Springville store.. 2/10/22.. Very upsetting..

Love Sally's...I also love that there open till 8:30p.m and right now its buy one get one free!

I loved AMBERLEE! She was very helpful.a d patient as she told be about curling irons and curling rods, the best brushes and the perfect brush for my hair. She even gave me several tips and tricks she uses in her own salon. I will be coming back and talking with her again! I Really enjoyed my shopping experience. SIDENOTE: Sally's store does charge .15 cents for a bag to place your items, regardless of the size.

The girls here working are truly not helpful. I purchased 4 tubes of hair color, wanted to exchange 2 of them (It is my fault I bought Demi instead of permanent) but they wanted to charge me EXTRA because I didn't return ALL FOUR even though I only wanted to switch out two?! They seriously were next level not helpful and looked at me like I was crazy for wanting to just exchange the two items I had bought 24 hours prior.

Did not have the product I was looking for so they sent me to their Spanish fork store which they also didn’t have what they said they had and said to try the springville store again but they said Spanish fork would have some.

Products are good but the staff knows nothing if you need recommendations on the stuff they carry. The employees were quite rude the first time I came in because they did not inform me they charge extra for a bag, but my friend I was with just gave me a heads up and the staff was super rude saying I should read all their signs and already know that. My friend didn't say it rude at all, she just knew I'd rather carry my two bottles than pay for a bag. The sign that said they charge for it was covered by products and quite small so I hadn't even noticed it was there. I have gone back once since then and still got no extra help but I also already knew to tell them not to bag it which saved that issue.

I went in last week and I was wanting to go from a level 10 to a level 7-8 because I wanted to get close to my natural so I could grow my hair out without it looking two different colors. Well let's just say they said I wouldn't have to fill it my hair and just put the color on and you'll be fine. Well my hair turned from a beautiful white blonde to a ugly green gray color and I had work the next day I was very upset. It says free color consultation on the window, I wanted it done right the first time. I went in the day after and told another employee what happened, she seemed like she knew more about color then the other employee. She said just put on a color over it and you'll be fine. Again, I put it on and it was just a shade darker with green gray under tones. I've worked in customer service for a long time now and I know between they care for you or they don't and they don't there. I will never go back again, if you want good results doing your hair don't go there. I wouldn't suggest it going there for anyone.

I always go there to get my supplies but today I had Orem store called ahead to get braiding hair and as I was pulling up to Sally’s at 845 the two ladies were walking out smiling and avoiding me knowing they close the store earlier then they were supposed and my husband tried to talk to them and was just laughing. Very disappointing