Update: Finally got my car back after almost 6 weeks (I was originally told 2 weeks). It was FILTHY inside! Looks like all of my windows were open during a hurricane. A very kind lady, Rebecca, said she was “so embarrassed” that she insisted on going to wipe it down and vacuum it for me. Why on Earth would there be what looked like dirty water spots all over my screen (which is also scratched now), seats, doors, and console? Furthermore, when I got home, I noticed a random part in my back seat! I have NO idea if it’s supposed to be in my engine somewhere- is this a joke? I’m not sure when management will start taking these reviews seriously. Clearly they are frequent, similar, and nothing is being done about it. You are honestly better Googling how to fix your own car. The staff here is rude, careless, and sloppy! Do you love it when a verbally aggressive service manager talks down to you? Do you yearn for responses like "I dunno, ask Chrysler" when you ask for updates on your car? Do you want your car to sit in the shop for over a month without as much as an "I'm sorry for the delay"? Do you enjoy someone who lies to you about sending text updates, but then can't even tell you your number? Do you want the response, "Do you want to just come pick up your car now so you can start all over from scratch again?" when you are frustrated that the promised finished date hasn't been met for the 3rd time? If you answered "Yes!" to all of these questions, then Ken Garff West Valley service is your place, and Antonio is your man! Honesty, a full star seems far too generous for the condescending, unprofessional, and all around disrespectful attitude from Antonio. The whole process has been a living he!! I highly recommend literally ANYONE & ANYWHERE else.

We worked with Daniel. He sold us the truck we bought three years ago and we thought that experience was a miracle. Yet, buying our current truck was even easier and everything we wanted and more. We went in when the dealership was extremely short staffed. They still worked extremely quickly and made sure we were taken care of. Their finance department was a breeze to work with. They really advocate for their clients. We appreciate everything they did for us.

UPDATE: Ken Garff responded to my review and said someone would be reaching out to me to rectify the situation, and of course we have had zero contact from anyone at the dealership. No surprise there. Stay away! We had the most terrible experience with this repair shop. We were visiting from out of state when our van kept overheating. They completely misdiagnosed the problem but still charged us a whopping $185 for the misdiagnosis. Then the service advisor tried to scam us out of nearly $250 by inflating the repair quote and blaming it on the computer “not correctly computing the price.” It was a completely ridiculous experience. We ended up taking the car to a small, local mechanic who diagnosed the problem as a hole in the coolant hose, had it fixed within an hour and charged us a fair and reasonable amount. Whatever you do, don’t take your vehicle here to be repaired. Unless of course you enjoy blowing your money for no reason, then this is the place for you.

I am so grateful for the help I found at Ken Garff West Valley. I want to thank the web of people that it took to help me get my car back on the road. The employees at Ken Garff are awesome. My service rep Sonya was fantastic. If you need help with car troubles, stay calm and call this dealership. These people can and will help you. Thank you Ken Garff...

VERY POOR SERVICE AND THEY WILL LIE TO YOUR FACE! My wife went in for a simple vehicle registration that should take 15 minutes or less. She was waiting for almost 2 hours, with young children, before out of frustration, she finally took her car back for which they provided NO service. Are you kidding me? Since they had her waiting for so long, they tried to use the excuse that her battery died, which if it did, the trip timer/counter would have reset, and even so, the battery seems just fine. They must believe their customers are ignorant, and as such will try to excuse their poor service by lying to them. This shows that they're not only incompetent, but unethical and blatantly deceitful!

We had AJ as our salesperson and he was absolutely on point. He worked outside of hours to help me out and had us send everything in ahead of time so we weren’t sitting at the dealership for hours. He was super friendly and sociable and got us a phenomenal deal. Even the finance manager was impressed at the strings AJ was able to pull. Mike in sales was also awesome and the whole experience was great and made car buying a great experience. I traded a vehicle for my new car and that was super easy. AJ also didn’t try to talk me out of the car of my choice like my last salesperson. He got back to me asap unlike other dealers. My point is, AJ is awesome and you should ask for him but also you should buy a car at Ken Garff. Super pleased with my buying experience.

I purchased my second new truck from this dealership today. David Tran and the Finance Manager Rhett went above & beyond to ensure I received great customer service. I highly recommend this dealership to others considering a new or used RAM truck! It is not easy to find great service these days… this was excellent service!

If you like lemons this is the place. Lots of 1 star reviews from people who bought used vehicles there. Bought a used Ram and tried to put gas in it but the fuel line was blocked. When it came time to make my second payment the engine had a issue. I took it in and here I am two weeks later with no truck and the only update I got is “we are waiting on parts.” Poor communication and over all a poor experience. Two major issues within three months of having a vehicle from Ken Garff. If you are looking for a used vehicle I suggest looking somewhere else. Instead of a generic response how about a real update on my truck I just bought in September. Update: being told it could be the end of the year before the parts are available. So now I will not have a truck I purchased at the end of September for what could at least be a month. So I work for a month to pay on a truck that is sitting at the dealership.