2/5 malin b. 5 months ago on Google
To
summarise,
a
huge
disappointment.
I
went
here
based
off
a
high
local
recommendation
for
their
Tuscan
bread
and
wine.
Sadly
too
hungover
that
day
to
try
the
wine
which
i’m
sure
was
very
nice
and
had
a
good
selection,
so
maybe
there’s
a
redeeming
quality
there.
However,
for
me,
as
someone
who
has
worked
in
hospitality
for
quite
a
few
years
now,
service
can
be
a
make
or
break
for
a
dining
experience.
And
in
this
case
it
was
absolutely
appalling.
Granted,
it
seemed
they
were
quite
understaffed
so
that
could
have
been
the
main
reason,
however
I
don’t
agree
because
there’s
always
ways
around
that
to
still
ensure
all
your
customer’s
get
the
experience
they
deserve.
For
us
it
was
the
fact
that
they
asked
my
partner
and
I
to
wait
for
a
table,
so
we
waited
for
ten
minutes
or
so,
yet
seated
three
people
immediately
even
though
they
had
shown
up
five
minutes
after
us.
And
to
make
it
worse
they
were
served
food
and
drinks
before
us
and
were
very
clearly
looked
after
better.
It
was
also
disappointing
to
see
many
other
customers
and
tables
getting
ignored
as
well.
We
waited
almost
an
hour
for
our
food
which
was
just
two
plates
of
their
special
bread
dishes,
which
were
nice
but
not
worth
that
long
a
wait
for
sure.
There
was
no
apology
or
reason
as
to
why
we
had
to
wait
for
that
long
as
well.
Essentially
it
was
just
really
shocking
customer
service
and
i
wouldn’t
recommend
anyone
to
go
there,
so
many
better
options
in
Florence
without
a
doubt.
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