1/5 Anna P. 1 year ago on Google
On
October
7th,
2022,
at
the
end
of
our
almost
3
weeks
of
North
Italy
journey,
we
decided
to
have
a
last
good
dinner.
So
we
picked
a
first
restaurant
on
our
way,
that
was
Santa
Maria
Novella.
Just
because
we
had
an
amazing
dinner
experience
at
Trattoria
Dall"oste
day
before,
where
we
fell
in
love
with
a
Florentine
steak,
we
wanted
to
have
another
one.
We
ordered
a
Florentine
steak,
simple
salad
and
two
glasses
of
beer.
We
asked
for
the
smallest
steak
that
was
available
;
however,
we
got
one
of
the
biggest.
So,
we
decided
to
take
with
us
whatever
possibly
will
be
left.
Nobody
asked
us
how
we
would
like
the
steak
to
be
done.
We
got
the
steak
not
just
completely
raw,
was
it
even
cold
inside.
In
other
words,
it
was
definitely
undercooked.
What's
more,
it
was
just
not
tasty
and
really
fatty.
Because,
they
cut
it
into
pieces,
the
steak
already
lost
tender
texture.
When
we
told
them,
we
do
not
like
it,
they
tried
to
cook
it
and
steak
became
tough,
chewy
and
tasteless.
At
the
end,
we
return
the
steak.
We
even
did
not
eat
a
quarter
of
it.
However,
they
brought
us
a
full
bill
to
pay
,
that
was
147
euro.
We
did
not
want
to
pay
full
amount.
To
pay
147
euro
for
a
small
bowl
of
salad
an
2
glasses
of
beer
is
not
reasonable.
We
asked
to
talk
to
a
manager.
It
was
the
worst
experience
in
our
life
ever!
The
Manager,
used
course
language,
threatened
to
call
for
a
Police.
We
were
not
denying
to
pay.
We
just
wanted
to
have
a
reasonable
price
for
a
such
horrible
food.
The
worst
part
of
it
was
when
a
Manager
starting
guessing
our
nationality
and
use
F***ck
word,
and
proudly
informing
us
he
is
from
Albania.
This
review
is
mostly
to
remind
you,
Manager,
that
you
are
running
a
business
for
customers.
You
Are
here
for
customers,
not
customers
are
for
you.
Customer
is
always
right,
Customer-first
attitude
supposed
to
be
as
a
gold
rule.
What's
more,
there
is
no
good
or
bad
Nation,
there
are
good
or
bad
people.
You
are
lucky,
you
are
not
running
your
business
in
Canada.
After
offending
National
feeling,
your
business
will
be
shut
down
right
away.
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