Featured Reviews


Frequently mentioned in reviews: hotel (21) service (19) staff (18) stay (17) Portrait (16) room (15) Firenze (15) Florence (11) amazing (11) view (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 PD 3 months ago on Google • 45 reviews New
    Possibly the finest hotel in Florence! I stayed here once before with my partner in one of the river view suites. The room was incredible, the service impeccable, and the location perfect. I have never felt better taken care of that I did here! We had an amazing experience with their afternoon tea, as well. I came back for breakfast another time when staying in Florence with my father (we got an AirBnB so we could cook, etc.). I remembered how good the breakfast was and wanted to treat my dad. The food was even better than I remembered, and the service was just as lovely and kind. One of the gentlemen at reception even offered to post our letters for us, which was so sweet! It’s rare to find truly exceptional service even in luxury locations, but this place will make you feel like royalty. Cannot recommend enough! 💛
    1 person found this review helpful 👍

  • 5/5 Lucas F. 3 months ago on Google • 4 reviews New
    Our favourite hotel in Florence! The suite was amazing - very spacious with amazing views. Only slight downside was the bathroom lacked a standalone/walk-in shower. Cleaning staff were impeccable on a daily basis - one of the most well-cleaned rooms we have ever seen. The staff at the front desk and restaurant were all simply wonderful. Overall, would highly recommend over any of the other luxury hotels in Florence.
    1 person found this review helpful 👍

  • 5/5 amanda T. 2 years ago on Google
    Lovely hidden gem of a hotel! Walking by pre dawn and heard their soothing music softly piped outside and then drawn in by a most spectacular and elegant Christmas lighting! Just delightful and seeing me peaking in the windows, I was graciously invited in to have a better look. The two staff members couldn’t have been more kind and welcoming at 6:30am to someone just passing by admiring their hotel. During a month long stay here, this was the first I’d noticed the property and will absolutely stay here when back in Firenze, just from the kindness extended to me alone! And Ok, the Portrait Vespas look enticing as well! Thank you for being so warm and welcoming to me yesterday morning!
    1 person found this review helpful 👍

  • 5/5 Marybeth F. 11 months ago on Google
    Worth every penny. They are attentive and beautiful. Location is key. Clean and view is amazing!! They even left a birthday cake for my husband. Don't settle for less
    1 person found this review helpful 👍

  • 5/5 David G. 10 months ago on Google
    Our recent eight-night stay at Portrait Firenze was absolutely marvellous. We had originally booked a 6-night stay and were travelling on to Paris but due to the protests etc in Paris we cancelled that leg of the trip, extended our stay at Portrait Firenze and added Venice. Sara, from the Portrait Firenze Lifestyle team worked her magic and we were able to extend our stay in Florence and boy were we glad we did. We have stayed at some amazing hotels throughout the world including the Burj-Al-Arab in Dubai and Portrait Firenze beats all of them hands down. Our room, a Studio Deluxe with River view had 2 balconies overlooking the Arno River and had a wonderful view of the Ponte Vecchio. The hotel is positioned 100m from the Ponte Vecchio and has uninterrupted views. It is a popular place to sit outside in the afternoon and watch the world go by so if you are planning to do that, let the staff know and they will reserve a table for you. Upon arrival received a lovely bottle of sparkling wine, fruit and chocolates. The room was decorated ever so tastefully with a mixture of artworks, textures and mirrors and had all that we needed. The kitchenette was an absolute brilliant addition as it allowed us to prepare small dishes as and when we wanted. We could connect our YouTube music via the in-room speakers and even prior to our arrival were able to communicate with the lifestyle team via whats-app with anything that we needed. From the moment we were picked up at the airport by the Hotel’s driver we felt relaxed, special and at home. All the staff at the hotel were amazing. No request was a problem, and all our requests were dealt with swiftly with great professionalism and courtesy. The bed was wonderfully comfortable, the in-room breakfast was amazing, the dinners and the cafe were absolutely superb and I can highly recommend the octopus starter dish it was out “of this world”. All the staff were wonderful and too many to name them all however I would like to make particular reference to a few of the staff who looked after us so brilliantly. Klara (no-one would believe you were an intern and had only been at PF for such a short time) – thank you for our wonderful introduction to our room and for recommending great restaurants and the BEST gelato in Florence. Claudia, Salvatore and Daniel in Caffé dell’Oro looked after us so beautifully and we felt so special every time we dined in CDO. Claudia, you manage your staff brilliantly and take great care of your guests - I am looking forward to my wife making the lasagne for which you so kindly provided her the recipe!!. Salvatore and Daniel – your service levels and professionalism were outstanding, and you really understood my wine taste and recommended most memorable wines for me to drink. Thank you to Ruben and David who were most helpful and always greeted us by name when we entered and left the hotel – a touch that goes a long way to help your guests feel special and part of the Portrait Family. I could not recommend the Portrait Firenze highly enough – it has now become our Favourite Hotel in the world !! David and Carolyn G.
    1 person found this review helpful 👍

  • 5/5 Erica Z. 6 months ago on Google
    We had the most incredible experience at Portrait Firenze. Upon arrival we were warmly greeted by staff and served our favorite cocktails. We received a complimentary upgrade to our room with an incredible view. The room we stayed in (103) was easily accessible, full of light and had direct views of the Ponte Vecchio and River Arno. Spacious and well decorated, we felt right at home. We even had guests over for a drink with room to spare. The bathrooms were well equipped with everything you could need, including hot tools for hair! We were so impressed with the quality of the space and the service. We cannot wait to return to this wonderful hotel. Our favorite out of our 3 week stay in multiple cities. The Portrait has easily become one of our most loved hotels we have ever stayed. Graziemille!
    1 person found this review helpful 👍

  • 5/5 carlos s. 4 months ago on Google
    Just a perfect experience in all aspects. Hotel staff members are able to provide individual attention to guests, housekeeping is excellent, rooms are very welcoming and the location of Portrait Firenze Lungarno is unbeatable. Planning our next visit already.
    1 person found this review helpful 👍

  • 5/5 Lidia Y. 1 year ago on Google
    The best hotel staff! We lost our luggage upon arriving in Firenze and couldn’t recover it even after 4 days thanks to the completely dysfunctional Firenze airport customer service. Nobody at the airport answered the phone…so we started to the airline and our Amex travel protection and finally we found that the luggage was indeed in the airport but for some reason according to the airport automated system -“they are still searching for it”. So we asked the Portrait staff if they can go to the airport and help us look for the missing luggage as we were already in Milan. They didn’t only find our luggage but also helped us arrange a taxi to deliver it to our Milan hotel 1 night before our flight back to LA. A true rockstar service team at Portrait and I highly recommend them.
    1 person found this review helpful 👍

  • 5/5 Freddy A. 1 year ago on Google
    Absolutely Amazing. What makes this hotel unique isn’t just the fact that the rooms are gorgeous it’s the staff. They are so warm, so friendly and so accommodating it made our first stay in Firenze with our 5 kids unforgettable. The service is more than 5 stars. Will be be staying here again and again.
    1 person found this review helpful 👍

  • 5/5 TUN HAO L. 1 year ago on Google
    Stayed in the lovely hotel Portrait Firenze for two nights in late November. Nice location, good view from the room. (Recommend to book a room with river view) Friendly and welcoming staff, delicious semi buffet breakfast!! Will return when visiting Firenze next time.
    1 person found this review helpful 👍

  • 5/5 James P. 1 year ago on Google
    5+ Stars. This was my 4th stay over the years and this hotel is unmistakably my absolute FAVORITE hotel on earth. The combination of service, location, luxury and simplicity is unmatched. Prior to my arrival the hotel reached out no less than 4 times to make sure there wasn’t anything I needed. They offered to help with plans in the area outside of the nights I was staying there. They make it so so difficult to leave, just as I recall from my previous stays. I’d like to give a huge shoutout to Armando and Beaudine. Beaudine is the current intern from AMS who not only helped while we visited, but also gave me pointers on where to take my clients while in AMS. Love Love Love this hotel!!!

  • 5/5 Grace C. 1 year ago on Google
    10 out of 10 in every category! Location, Service, Aesthetic, Food & Drink, Room Service. Everything was perfect.

  • 5/5 Legolas N. 1 year ago on Google
    I visited this very intimate hotel in this beautiful Renaissance city during the summer. It’s most lovely that they give me a very cozy & spacious room at the top floor with the view of the famous Ponte Vecchio! It’s just amazing to have breakfast right next to the Arno river & Ponte Vecchio! And it’s unreal to see Florence when it’s empty in the early morning! Just noted that as a hotel in the city centre it’ll be quite tricky to drive to but they will be very happy to park your car with a reasonable overnight fee.

  • 5/5 Mohammad A. 2 years ago on Google
    I visited Florence for the first time during the beginning of March for my honeymoon trip. I decided to stay at Portrait Firenze Hotel, and I was amazed by the hotel from every detail. I have been to many hotels around the world, and I have never encountered a concierge with such professionalism, high standard of service, and passion. I would like to thank Sara from the Portrait Firenze team, as she handled our stay from every detail and ensured we enjoy not only Florence but also the rest of our Italy Trip. Sara recommended beautiful places to visit, best restaurants, and also helped us when we got lost. The attention to detail Sara gave truly made our stay exceptional and allowed us to have a comfortable stay. What truly made me grateful is that even when we left Florence and continued our trip around Italy, Sara took the initiative to check up on us and if we need any suggestions around Italy as well.

  • 5/5 Eileen L. 1 year ago on Google
    We stayed for 4 nights in August and it was incredible. We paid for a Studio Deluxe river view room and were upgraded one level up. Upon arrival, they sat us down and offered us any drink of our choice (we had an aperol spritz and some custom lemon drink). Quick and efficient check in. She then escorted us to our room and explained everything to us (complicated lights & sound system etc) It was a beautiful room over looking the Ponte Vecchio. Large living area, office area, huge walk in closet & large bathroom. Fantastic surprise (bottle of prosecco, choc covered strawberries & macarons) with a hand written note welcomed us on our anniversary. Room was huge and well kept - beautiful panelling and nice furniture & coffee table books. It was so nice to have great AC (was also quiet) that we could control. Surprisingly, even though the area below is super busy, our room was quiet. The bathrooms had 2 sinks which was great. The floors were wood though and getting in and out of the shower was hard as it was deep and the floors kept getting soaked. I loved that I was given free pass to see the Salvatore Ferragamo museum and I made use of the 10% off at their store. Incredible service. Turn down service great- they put the slippers out, put out water and did a great job of tidying up. We left out valuables and nothing was taken. Fantastic restaurant. Great continental breakfast- had a lot of selection of cheeses, meats, baked goods, yogurts, fruit, veggies, etc. Although thankfully our kids were not with us- they had a table of gummies, lollipops & sweets that are not appropriate for a kids breakfast and would have ended in a total meltdown as there is no way we would have allowed them to eat that stuff. We also had dinner one night there and I loved that the food had great tapas and sharing options that were different than the traditional Italian we have been having (the spicy fried calamari was my favourite). my husband loved their pasta which had some olive flavouring (I didn't like it but he said it was his favourite) I also had a chance to try out the spa- it was great as well (next door). I did a facial & a hot stone massage there. Fantastic location. definitely 5++ star service. They also arranged a black car to take us to and from the train station. They also went above and beyond on the first night and walked us to a local restaurant which specialized in truffle pasta that was delicious & reasonably priced. The hotel has a warm & friendly feel and very beautiful design. Service you would expect from the four seasons but without the pretentiousness. I felt very special staying here and I can't wait to go back.

  • 5/5 Al L. 1 year ago on Google
    Absolutely Fabulous!! From the minute we walked in to the time we left, service was impecable. Sara, Francheso and Ariel ( plus the whole entire staff!!!) went over and beyond for all our requests and needs. We will definitely return. Our room was amazing, as were the views and the champagne and fruit upon arrival. A must to stay in Florence.

  • 3/5 planet b. 2 years ago on Google
    Infrastructure is good and very well located. bar service is poor. Staff aren’t nice … sometimes even inconvenient. I asked for a drink outside (@ 9pm) and the waiter told me that the bar closed @10pm but he couldn’t serve me … just 5 minutes after a couple came and he served them inside. Breakfast is good and the the staff was friendly I’d say that for a Salvatore Ferragamo you expect more … clearly to be improved

  • 5/5 Patrick P. 1 year ago on Google
    Highly recommend staying here. Clean rooms, amazing service, wonderful experience.

  • 5/5 Joël-Alexis B. 2 years ago on Google
    One of the best hotels I've ever been, and I'm used to the best. The location is excellent. The staff will really try their best to make your stay an experience to remember. Go there.

  • 5/5 Nina S. 1 year ago on Google
    Amazing location, beautiful rooms, great service. Very good food, fantastic bar amd pet friendly! 👏

  • 5/5 Christopher H. 2 years ago on Google
    A thank you to the Portrait team! The hotel is beautiful with a fantastic location, but what sets it apart is the service and atmosphere. The team create a very personal service, with the real feeling of having a personal concierge for the stay. We had also had an amazing Christmas day meal, where the team had really made a personal effort.

  • 5/5 Abdul W. 1 year ago on Google
    Probably one of the best hotels i have stayed all over Italy. The staff even had a record of our restaurant visits from our last stay. There is good emphasis on cleanliness and rooms are spick and span and cleaned twice a day. It is pricey, the restaurant has limited choices, but it is at a phenomenal location, and you get what you pay for.


Call +39 055 2726 8000 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Breakfast
    • ✓ Accessible
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Pet-friendly
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Airport shuttle
    • ✓ Bar
    • ✓ Smoke-free
    • ✗ Pool

Trends



Last updated:

Similar places



Similar Hotels nearby

Ambasciatori Hotel Florence image
1
Ambasciatori Hotel Florence
Hotel
Chic rooms & suites, some with balconies, in a contemporary hotel offering free Wi-Fi & a bar.
$71/night
4.30 (4.3K reviews)
FH55 Grand Hotel Mediterraneo image
2
FH55 Grand Hotel Mediterraneo
Hotel
Polished property with stylish restaurants, bars & an outdoor terrace, plus free breakfast & Wi-Fi.
4.10 (3.8K reviews)
The Social Hub Florence Lavagnini image
3
The Social Hub Florence Lavagnini
Hotel
Stylish lodging with a courtyard, a rooftop pool & dining, plus hip lounges & a gym.
$96/night
4.30 (2.9K reviews)
Grand Hotel Baglioni image
4
Grand Hotel Baglioni
Hotel
Luxe rooms & suites in a time-tested hotel with a rooftop restaurant & 2 American-style bars.
4.40 (2.7K reviews)
B&B Hotel Firenze Nuovo Palazzo di Giustizia image
5
B&B Hotel Firenze Nuovo Palazzo di Giustizia
Hotel
Warmly decorated rooms in a relaxed budget hotel with free Wi-Fi & parking, plus an airy lounge.
$54/night
4.00 (2.5K reviews)
Last updated:
()