5/5 Gina M. 6 months ago on Google
I
lucked
out
when
I
picked
this
hotel.
My
family
and
I
arrived
around
6ish,
tired
from
a
full
day
of
traveling.
Marco
met
us
and
was
the
best
host.
He
was
not
only
welcoming,
he
seemed
authentically
joyful
at
our
arrival.
He
was
so
instructive
and
extra
helpful.
He
helped
us
with
our
bags
to
our
room
and
he
gave
us
the
absolutely
best
recommendation
on
places
to
have
dinner
and
get
the
best
deals
on
gelato.
We
took
his
suggestions
and
had
the
best
first
night
in
Florence.
Marco
speaks
Italian,
English
and
Spanish!
At
least
those
were
the
three
languages
we
spoke
to
him
in.
We
bumped
into
him
in
the
streets
and
he
was
the
same
guy
-
nice,
friendly
and
someone
I
would
want
to
invite
to
my
home.
Did
I
mention
that
the
hotel
is
steps
away
from
the
Piazza
del
Duomo?
All
the
greatest
Florence
attractions
in
walking
distance.
You
can
live
out
all
your
Italian
romantic
movie
scenes
while
staying
at
this
location.
Our
room
looked
exactly
like
the
pictures
and
the
Mitsubishi
AC
is
completely
programmable.
The
WIFI
is
fast
so
you
can
plan
your
days
and
get
work
done.
And
the
shower
water
pressure
is
unbelievable.
The
breakfast
spread
is
FANCY
and
INCLUDED
as
part
of
your
hotel
stay.
It
includes
fresh
fruits,
meats
like
prosciutto,
breads,
warmed
pastries,
pancakes,
yogurts,
cereals
and
other
assorted
treats.
The
coffee
is
the
BEST
and
you
can
choose
Cappuccino
or
Latte
or
American.
This
alone
saved
me
a
ton
and
the
hassle
of
figuring
this
out
before
I
start
my
day.
But
this
is
the
best
part.
My
son
has
Autism
and
was
becoming
impatient,
wanting
to
leave
for
our
train
ride
that
he
was
overexcited
about.
Louise,
the
morning
manager,
offered
him
paper
and
markers
and
took
him
into
the
cozy
common
living
room
so
we
could
eat
breakfast
in
peace.
I
have
never
experienced
this
level
of
genuine
generosity
ever
before…:
We
are
still
here.
I
will
let
you
know
how
the
rest
of
our
trip
goes!
But
if
this
is
day
one,
I
can
only
imagine
good
things!
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