There are many other similar hotels with competitive prices in Florence. What sets this hotel appart is the beautiful garden and classicaly decorated 'sitting rooms'. That is why we booked this hotel instead of other options. You will always find the garden and sitting rooms empy, for a reason. You are not allowed to eat or drink at any of them or the garden so they are pretty much of no use for a guest... Very, very disapointing. At booking.com there is no mention of the garden or common area use rules. We sat at the garden to drink a beer and an employee from the hotel, lacking any hospitality, told us "it is forbidden to eat or drink in the garden". I find this is a very dishonest advertisrment of the hotel as many tourists will book this hotel over others just to use the garden. The rooms are ok at best, pretty old and not in a good way. At this price point, I find this unacceptable.

I can’t express the professionalism and the highest customer service, which this marvelous hotel is run with! Beautiful rooms, such an attention to guests, truly warming feelings. The stuff makes this place incredibly special and beautiful! I wish to come again😊 Garden is marvelous🤩

More than just a stay, this is an amazing entertainment as if you were in the mid 15th century in Florence. The classic building, furniture, and garden are all cozy and chic. You have your breakfast at the dining hall styled by classic European furniture with a view of garden. The staffs are all kind and friendly. The building is a bit dated as other reviews say, but it is well maintained and if you are a person who considers it as good old, you will definitely love here.

I really enjoyed my stay here. The hotel has such great character and a classic design. The location is absolutely perfect - easily walkable to everything you want to see and do while still being on a quieter street. The grounds and courtyard are really nice. I stayed in the winter so I couldn’t enjoy them as much, but I’m sure they’re really great in the warmer months. The breakfast buffet was really good with smoked salmon, delicious juices, and lots of other yummy items to choose from. I had a really comfortable stay here and would definitely return.

Overall the experience at Hotel Monna Lisa was pretty good, but not great. The hotel itself, as well as our room, were beautiful. It is in a great location - walking distance to all the major sites but not right in the mix of everything. The main issue was that the hotel advertises Air Conditioning. When we got there and couldn’t get it to turn on, I asked the front desk how to do so and they said simply “it hasn’t been turned on yet” - meaning it must not come on until later in the season, as we were here in early May. The temps weren’t bad outside but not cool either, around 65 degrees Fahrenheit. I run warm and booked this hotel with the assumption it would have AC. Nothing during the reservation said anything about times of year when AC would or wouldn’t be on. So, we left the windows open to cool the room, as with the windows closed the room was in the mid to high 70s. As a result of having the windows open, we are now both covered in large mosquito bites. The one other issue was after taking a shower for the first time, the bathroom was half flooded with a good amount of standing water. We frantically called the front desk and they clearly knew this was an issue in our room, and their solution was to have someone soak everything up with towels, leave a large towel on the floor by the tub and have us deal with it from there. The way the staff communicated back to us when we asked about the bathroom flooding was generally disappointing as they didn’t express an apology and were dismissive if anything. All in all - things that were manageable and there were some good qualities of the hotel but would be wary of time of year when you go.

Worst 4-star hotel I’ve ever stayed in. The room is very basic given the price we paid, which reminded me of staying in a hostel in India, it looked like they have converted a maid’s room to a hotel guest room by putting in a few pieces of furniture. Very noisy and dirty rooms.

I’m giving 3 stars because the room has nothing to do with the picture they’re showing on their website ( different design that we didn’t like ) Staff are well formed and the breakfast is great but still the price is not justified with what they’re offering .

Wow wow wow! I guess it’s now my favourite place to stay at in Florence. It’s like a time capsule; staying in a 700 year old museum! The staff was supper nice, the service was great, and the breakfast was lovely! What an amazing selection of high quality food and juices. I’m canceling my parents hotel to come stay here. Loved it and will definitely come back. I should have taken pictures of my room before I unpacked; it’s super gorgeous! The room looks just like the pictures they have online.

A perfect place to enjoy Florence! A 700 year-old palazzo with annexes, a nice garden and a small safe parking lot if you come by car (22€/day). Only 7 min. walk to the Duomo... ideal for visiting the old city. A building with lots of historic flair, yet rooms are modern and very comfortable, spotlessly clean, with solid furniture and some even with a small balcony! Breakfast was excellent, served in Villeroy&Boch bone china dishes! Staff are very friendly and helpful. We enjoyed our stay very much!

Very well located, in short walking distance to the Duomo. Air-conditioned, which was a huge plus. The staff was friendly and helpfull, especially the waiters. Unfortunately on both mornings, when I had breakfast there, my plates were dirty. Despite that, the hotel was really clean.

Yes it is a little dated, but that's part of the charm. Main building is gorgeous, garden is pretty large and beautiful... Superb location and friendly staff. Name - not sure whose idea it was, but whatever. I wanted to feature this hotel in my video but the name makes it sound tacky/tourist trap type, which is not the case.

we came across this hotel while walking around on our last day in Florance and went in for drinks! It ended up being most amazing evening of the whole trip! This hotel, in a 800 y.o palazzo, with lush garden and beautiful bar overlooking the garden... everything is so stylish, cosy and inviting! We ordered two drinks and got a whole tray of snacks - two bowls of different olives, some nuts and chips))) The barman Vincenzo was so engaging and funny, we had a blast! He gave us a new round of drinks and we thought we;d end up paying a fortune but no- it was just 24 euro for all this! I am definitely staying at this hotel next time around!! This place is a fairytale

Lovely hotel with a really good breakfast. The barman, Vincenzo, was particularly attentive and very entertaining. Lovely atmosphere, was nice to chat to other guests. Hotel is undergoing a little bit of renovation but nothing too disruptive. Beer is a tad expensive, but that’s normal for a hotel bar. Wine is cheap compared to in the UK, though! We had an exceptionally large room in the “Scuderia” section of the hotel. The bed was very comfortable. Slight issue with mosquitoes and I was bitten a lot, but that’s not exactly the hotel’s fault. The air con in our room didn’t seem to work, but I’m not going to deduct a star for that as I didn’t bring it up with the hotel staff. If I were to offer some advice to make the stay even better, they could include some net curtains to keep the mosquitoes out when the windows are open. A kettle or small coffee machine would be nice in the room too, which is standard in most other hotels. But again, by no means a dealbreaker. The garden is lovely and very serene. It’s a big space with lots of plants and small trees, good coverage from the sun but also some exposed places if you want to catch those rays. You can’t even tell you’re a stones throw away from the busy centre of Florence. Some people have said that the entrance to the hotel, being on a narrow street, is a bit dingy. We didn’t feel in any way unsafe though, and it was very clean outside. Florence is a city built primarily in the medieval period, so it’s not really the hotel’s fault that it’s down a narrow street. The street itself is typical of hundreds of others in Florence. In summary: big, comfortable room. Vincenzo the barman is a star. Breakfast is fantastic. Could do with the air con working properly in the room. Some netting to pull over the windows to prevent mosquito ingress would be great. I’d happily stay there again if I come back to Florence.

Perfect place to live in the history Liked · The classic style gave us a feeling of living in the history which we loved it. The atmosphere, location, breakfast and staff were perfect. Disliked · Although the hotel were perfect but we prefer to have more light in the room (brighter room). And since it was a old & historic place room were not fully noise proof.

Hotel Mona Lisa offers nice rooms (albeit small by US Standards) in a peaceful charming setting , with comfortable beds and great working showers. The hotel is conveniently located within a short walk to the Duomo, Accademia and many fine restaurants. The hotel consists of 3 buildings situated around a garden. When you enter the Mona Lisa, you leave all the noise of the city behind as you enter a peaceful garden setting. The hotel's public areas are adorned with art. One evening they had a harpist play - she provided a relaxing and romantic atmosphere. The staff is extremely friendly and will do whatever they can to be helpful. They have a nice breakfast with a variety of breads, pastries, fish, cheese, Italian meats, fresh fruits and cakes. Ramish took great care of us at breakfast over the four mornings we were there. Next time we make it back to Florence, we will return to the Hotel Mona Lisa. My only suggestion is to get a room with a terrace overlooking the garden.

Very beautiful antique hotel with amazing inner garden, extremely charming bar host - Vincenzo - makes your stay in the hotel homelike cozy 🥂 thanks a lot 🙏

Hotel Monna Lisa is an old world style hotel close to everything you need to see in Florence. Its beautiful gardens are so peaceful and tranquil—you forget that you are in a large urban city. The complementary breakfast is excellent. Staff and service was good. We loved Hotel Monna Lisa and will be back!

We had an incredible stay at the wonderful Monna Lisa. The gardens are beautiful and the whole place has a very comfortable and relaxing feel to it. I recommend the breakfast which is made extra special by the wonderful Ramith, who took such great care of us. Aperitifs are the bar are a must, as they are served in the gardens by a brilliantly funny and attentive bar man; the perfect rest-bite after long days walking in Florence. The lovely Roberto also made our stay extra special. Thank you Monna Lisa!!! ⭐️⭐️⭐️⭐️⭐️🌈

The services and design and all that were great to be honest, but I could not accept the construction work that was going on right outside of my room 23 starting from 8 in the morning. This is insane and very inconsiderate for customer. The first day I thought it would be a one day thing so I tolerate it, but it kept going on and no one ever come ask whether I’m ok with it. I wasn’t given any notice before hand. It totally ruined my experience as I can’t enjoy my sleep nor staying at my room during the morning

A lovely hotel with friendly and helpful staff. And not too far from the Duomo and other fabulous places to visit. The breakfast was amazing, with so many choices.

I could live at the is hotel. It is so close to everything you need to see in Florence, yet feels like it's tucked away and so private. The front desk staff are friendly and helpful. The friendly bartender and apertifs in the garden courtyard made for wonderful afternoons before dinner. The breakfast options on the patio were wonderful. Thank you Monna Lisa - we will be back!

Great location, lovely breakfast served in the garden, the property has a lot of charm. The staff is very courteous and friendly! Parking is very limited in the hotel and in the surrounding garages. The room was a bit dated but very well kept and clean. Would definitely recommend.

We had a fantastic stay at Hotel Monna Lisa. The location is perfect for walking everywhere in Florence, but the hotel itself is very special. It has a lovely garden, a bar for an aperitivo, cozy common areas, and a delicious included breakfast. The staff was wonderful. Highly recommended.

Rude staff wouldn’t let us into the hotel when we lost our card. Made us wait outside, wouldn’t help us and told us to call the number on the website. He shouted this through the glass door. I would NOT recommend for late check in, they will leave you out in the cold. Literally.

The Hotel Monna Lisa is a special, charming place, with an olde world mansion house ambiance about it. It is located close to the main areas of interest but just far enough away from the busiest parts to feel peaceful and relaxing when you arrive back from a day out. The hotel’s beautiful garden area is a lovely space to enjoy a relaxing aperitivo before heading out for dinner. The breakfasts are exceptional, with a lot of choice. We also found the rooms clean and comfortable and the staff attentive, friendly and helpful. High recommended – Would stay again.

Had a great stay here in January. Very friendly staff, cosy room and nice breakfast. Location was perfect as well. Would recommend!

If you plan to visit florence , this must be your first choice hotel 😍 The best welcoming reception and bar guy , Thanks for the great experience 😍

Unfortunately our stay the the Monna Lisa Hotel was very disappointing. We booked a superior room for 2 nights. The room is described as having air conditioning however no matter what we did it was never cooler than 80 degrees (26/27 Celsius) in the room. The bathroom must have been closer to 90 degrees and felt like an actual sauna. We told the front desk about the ac upon arrival and they did nothing other than keep coming into the room and saying they would try and fix it. Then they said nothing. Moving rooms was not even suggested (and frankly wouldn’t have worked for our schedule). Two poor nights of sleep for 540 Euro. Not great :-( (this was room 14 which should be a very special room - I see other reviews now saying ac didn’t work well in room 14 - wish no would have known)

Very special hotel in Florence. Easily walkable to the major sites but peaceful/quiet because it is not directly in the center of things! The hotel has beautiful gardens and lots of charm.

I would highly recommend this hotel. I stayed in late September, 2022 for 2 nights. Here is a summary - The hotel has a great location approximately 7 minute walk to Catedral Santa Maria Del Fiore. There also many places to eat nearby as well. It is also not too far from the Galleria del Accademia where they have the David. In terms of the hotel itself the lobby is absolutely stunning, all around the hotel there are also many places to sit down and enjoy a cozy time to read, have some wine etc. The hotel also has a nice courtyard. Breakfast was included and it was top-notch quality breakfast. The rooms are clean and well kept. The hotel overall seeks to bring you back in time in keeping it's original design as a noble palace and previously a convent I believe. All of this makes the experience more enjoyable truly making you feel you are far from home on vacation in Italy.

It was good place to stay for the value and the location was awesome! Prime location to the center and it was 10 min walk. Overall I would recommend. Everyone enjoy their stay. Buffet was really good.

The hotel provides you a unique approtunity to explore inside an antique (14-15 century) building and feel the life of aristochrats of that era, with a beautiful garden and special interior - you get the full Italian experience! It's not so comfortable to come there by car, although the hotel suggests you a parking spot nearby - it was difficult to find it. Overall, it was a great experience.

Very unique place! Garden is just stunning! Location is very good and they even offer parking in quite ok price for city center. Room was clean and comfortable, bathroom quite new. Currently breakfast needs to be pre-ordered, but there are many different options available so everyone will find sth. Overall, very good stay and I can definietly recommend.

A great find for a tough hotel town. Close enough to walk anywhere, yet a peaceful add pleasant space space to relax and find a quiet time in Florence.

Lovely stay in charming hotel. Quiet but central location with a lovely courtyard garden. Friendly staff; rooms and furniture with character. Good breakfast.