3/5 Hakogr 5 years ago on Google
I'm
travelling
with
my
2
kids
14
and
10,
doing
a
small
trip
around
Northern
Italy.
We
thought
it
would
be
a
good
idea
to
do
some
skiing
too.
We
don't
like
crowded
places
so
we
thought
Abetone,
at
this
time
of
a
year,
is
a
good
option.
Driving
a
lot,
I
thought
one
of
the
stops
should
be
special.
I
found
this
place
through
trivago,
there
was
a
small
discount,
it
included
SPA,
who
wouldn't
like
a
relax
time
after
the
slops.
Well
sometimes
things
are
not
as
they
appear.
For
the
price
I
payed
I
had
higher
expectations
than
I
should.
We
arrived
late
for
check
in
since
we
were
coming
from
an
exploring
day
in
Florence,
expecting
to
get
the
key,
jump
into
the
shower
and
maybe
some
SPA
time,
why
not.
Apparently
not,
there
was
no
key
ready,
card
system,
they
needed
to
reset
the
system!?
They
took
us
to
the
room
where
the
minimum
lights
were
functioning,
goodbye
shower%%
or
even
toilet,
even
the
remote
of
the
TV
wasn't
working.
But
things
like
this
happen,
there
was
some
time
for
some
relaxing
time
in
the
SPA,
right?
Wrong,
kids
are
alowed
in
the
spa
until
a
certain
time,
and
also
the
use
of
the
SPA
is
extra!
I'm
not
saying
that
all
this
is
wrong,
I
know
how
kids
can
be,
also
extra
chargé
is
not
something
new,
but
during
booking
don't
remember
any
of
this
being
mentioned.
After
all
this
I
was
expecting
something
to
be
returned
to
me,
I
shouldn't,
I
asked
for
a
late
check
out
to
see
the
reaction,
I
could
for
50%
of
the
full
price.
Maybe
a
coffee,
a
tea,
a
water?
Nope
nope
and
nope.
Well
I
don't
think
they're
stressed
that
I'm
not
going
back
but
things
like
this
should
not
be
happening
in
the
most
expensive
place
in
the
area!
No
it
wasn't
all
bad,
there
were
good
things
too,
room
very
nice
and
clean,
good
restaurant,
great
breakfast,
next
to
the
slops,
ski
rental
in
the
house,
and
finally
very
friendly
staff
that
they
did
their
best
to
solve
all
of
our
problems.
I
work
in
a
similar
industry,
yachting,
so
I
know
what
is
to
give
a
high
end
service,
also
when
is
needed
to
compensate,
if
the
service
is
not
what
clients
are
expecting.