1/5 Molly K. 8 months ago on Google
The
hotel
itself
isn't
bad
-
it
is
a
simple
hotel,
close
proximity
to
the
train
station,
and
the
staff
are
mostly
very
kind
and
accommodating.
Unfortunately,
we
didn't
have
a
similar
experience
that
most
of
the
5
star
reviews
had.
We
had
spent
two
weeks
traveling
throughout
Italy
prior
to
our
one
night
stay
in
this
hotel.
We
checked
in
around
2PM
and
would
be
checking
out
by
4AM
to
make
our
6AM
flight
out
of
Florence.
We
were
looking
forward
to
relaxing
in
the
AC,
packing
our
suitcases,
and
trying
to
get
a
good
nights
rest
before
a
15
hour
travel
day.
Of
note,
we
had
spent
the
previous
10
hours
on
a
train
-
we
were
TIRED!
When
we
arrived,
the
lady
at
the
front
was
very
sweet
and
arranged
a
taxi
for
us.
She
walked
us
up
to
our
room
and
showed
us
how
to
work
everything.
We
left
for
a
late
lunch
and
came
back
-
ready
to
relax
and
pack!
About
20
minutes
later,
the
power
went
out.
We
were
told
by
staff
it
was
a
"city
wide
blackout"
and
many
hotels
and
the
train
station
were
out
of
power.
We
understood
and
were
hopeful
it
would
turn
back
on
soon,
so
we
relaxed
in
the
room
and
laughed
it
off.
About
45
minutes
later,
we
decided
to
leave
and
walk
around
as
it
was
becoming
too
hot
to
stay
inside.
We
were
told
the
power
would
be
back
on
at
7PM
(it
was
about
4PM
at
this
point).
We
walked
about
200
feet
from
the
hotel
and
found
that
all
businesses
and
hotels
in
the
area
had
power.
Businesses
said
it
was
not
a
city
wide
blackout,
but
likely
just
a
problem
with
specific
grids
or
businesses.
We
tried
Googling
the
issue,
but
found
nothing
on
the
news
regarding
a
"city
wide
blackout."
We
walked
back
to
Luxor
and
asked
about
the
possibility
of
a
refund/resolution
as
we
found
a
hotel
just
around
the
corner
with
AC.
That
is
where
the
bad
experience
begun....
The
staff
asked
us
to
have
"humility"
and
"understanding"
that
the
power
outage
was
not
the
fault
of
the
hotel.
We
100%
understood
that
-
this
summer
is
hot
in
Italy
and
we
both
understand
that
overwhelming
the
electrical
grids
can
happen.
We
were
then
told
the
power
would
be
on
by
730PM
now.
We
left
again
and
when
we
returned,
the
owner
was
there.
She
immediately
began
yelling
at
us
how
we
were
the
only
people
that
were
not
understanding
and
that
we
should
go
out
and
sight
see
and
wait
until
8PM
now
for
the
power
to
turn
on.
We
attempted
to
ask
for
the
same
humility
and
understanding
that
they
asked
of
us
-
it
was
our
last
day
of
a
2
week
vacation,
we
were
hot,
and
really
looking
forward
to
relaxing
in
a
room
that
we
paid
for.
We
told
her
multiple
times
that
we
understood
the
power
outage
was
not
HER
fault,
though
it
was
very
inconvenient
considering
we
paid
$200
for
a
room
that
we
couldn't
actually
use.
She
continued
to
scream
over
us,
accusing
us
of
being
horrible
guests,
and
offered
us
a
lukewarm
coke.
She
refused
to
discuss
any
form
of
resolution
and
continued
to
demand
we
go
out
and
sight
see....in
100
degrees
with
no
real
promise
of
being
able
to
return
to
a
room
with
AC.
We
sat
in
the
lobby
with
her
for
15
minutes
while
she
screamed
and
yelled
at
us.
When
we
went
upstairs,
we
started
to
pack
as
we
still
had
no
power
and
we
no
longer
felt
comfortable
staying
there.
About
15
minutes
later,
she
came
up
and
banged
on
our
door.
She
yelled
to
turn
the
lights
on
and
told
us
the
AC
would
be
so
cold
that
we
would
wake
up
sick
(a
weird
thing
to
say?).
Her
attitude
made
this
4-5
star
experience,
a
1
star
experience.
As
paying
customers,
we
tried
our
hardest
to
explore
the
situation
with
her
but
we
were
met
with
hostility
and
disrespect.
We
were
screamed
at
in
front
of
other
guests
and
were
never
provided
with
the
same
humility
and
understanding
that
we
provided
them
with.
It
is
unfortunate
because
I
think
this
hotel
has
the
ability
to
be
good
-
though,
I
would
never
pay
$200
for
the
service
and
disrespect
we
received.
Of
note,
the
room
had
a
very
weird
smell.
So
weird
that
we
ended
up
buying
a
can
of
Febreeze
because
it
was
unbearable.
The
shower
is
small
and
the
bathroom
was
not
clean
at
all.
2 people found this review helpful π
