Featured Reviews


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  • 1/5 Cleo G. 6 years ago on Google
    No service at all! Reception desk always unmanned. One time the reception desk was manned by a young girl. Towels which we left on the floor for replacement were put back on the towel rack! Last night we came back to hotel and we had no toilet paper and washing supplies! Guests cannot put anything in the fridge because the hotel will confiscate them. No washing of anything inside the room! Breakfast sucks!!
    2 people found this review helpful 👍

  • 4/5 Jay W. 12 years ago on Google
    Rooms were really clean and the breakfast was simple but very fresh and tasty.. Note you WILL need to know a bit of Italian or have Google translate handy. Its a family ran hotel and they live there too, but only the daughters know very basic english. Got a friendly morning and evening when spoke to them in Italian. Cannot fault prices tho for the location. Will be going back for definite
    1 person found this review helpful 👍

  • 1/5 Albina S. 8 years ago on Google
    My parents stayed at that place and it was horrible!!! Rooms are fine but service is awful! God forbid if something isn't working at your room- lock (!!!??!!!) or air conditioning. The staff will get defensive and angry, then they'll forget even their poor English they had, not to mention they forget about trying to find a solution. The most outrageous is that they start answering back in Italian using inappropriate language! I heard a vulgar word "puttana" very clearly. ?!?!?! That's opposite of service. AVOID THIS PLACE!
    1 person found this review helpful 👍

  • 1/5 Sundari S. 8 years ago on Google
    Most hateful people. very bad manners. wouldn't help us get a taxi even. we had to pay one euro to make a call. Run by a family the daughter is the worst. she wouldn't even look us in the eye. she would look at the floor when talking to us very racist because we were indians. she refused to switch on the a/c. florence which is so famous for its artists are churning such dirty people now
    1 person found this review helpful 👍

  • 1/5 David U. 8 years ago on Google
    See review before this one. We came in the summer and air did not work properly and we had the exact same experience with the management. The breakfast was a joke at best - overall this was nicer than an American Inn Motel with service like you were staying in an American Inn.

  • 2/5 Bertrand R. 9 years ago on Google
    THE FORBIDDEN HOTEL - Rooms were okay, but very "basic". Location is convenient for exploring Florence on foot (close to the city center), but NO PARKING at the Hotel (Parking in a nearby garage is an additional 25€/day!). What killed this Hotel: the unfriendly staff. The hotel is family-run, and the guest is constantly meant to feel like an intruder; there's "vietato"-signs everywhere, everything's "(strictly) forbidden", the breakfast was an insult to Italian food culture (instant coffee!!!), and the dead silence in a full breakfast room scurrilously reminded us of a Wes Anderson movie scene gone bad. If you can snag a deal for a room here and are going for location above all else, this one should do; if you're looking for a nice place to stay, go anywhere else...

  • 2/5 Shane J. 12 years ago on Google
    The desk service is very poor, unless you appreciate the receptionist in her trackpants and competing with Mamá to get a word in whilst they argue. Complimentary WiFi doesn't connect & when you ask a question you get a "no comprehendé". Room smells bad, really bad.

  • 3/5 Sabin B. 7 months ago on Google • 21 reviews
    The room was approximately clean, I found something on the toilet, but wiped out with a napkin. Maybe it was some lotion during cleaning and was not well washed. Nevertheless, the bathroom was clean. It seemed a little hotel. We didn't had any problems with the a/c. Run all night if you want it to, easy to program. If you wanted to store some food in the mini-fridge, there was a warning that the food will be removed. But we can't be sure that this is not an overall rule for all Italian hotels around there. The staff was nice and friendly. Didn't have any complaints with them. At the end, after the check out, they were kind enough to help us, by deposit our baggage until we left in the afternoon to the airport.


Call +39 055 906 2167 Open on Google Maps

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