Gelateria Vegana image

Gelateria Vegana

Ice cream shop Frozen yogurt shop Garbage dump service

😠 SCAM! I felt robbed buying an ice cream in this Gelateria. They have different prices in the top of the wall and they serve you 15 Euros 2 flavour ice cream without telling the price until you go to the cashier with ice cream in your hands to pay. The taste of ice cream is watery, no flavour in addi... People often mention cream, euros, gelato, asked, price, cone, euro, give, cash, prices,


Address

Via dei Calzaiuoli, 79/r, 50122 Firenze FI, Italy

Contact

+39 339 217 3355

Rating on Google Maps

1.10 (1.9K reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 12 pm
  • Saturday: 10 am to 12 pm
  • Sunday: 10 am to 12 pm
  • Monday: 10 am to 12 pm
  • Tuesday: 10 am to 12 pm
  • Wednesday: 10 am to 12 pm
  • Thursday: 10 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: cream (30) euros (19) gelato (18) asked (13) price (12) cone (12) euro (10) give (10) cash (9) prices (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Danila M. 1 year ago on Google
    SCAM! I felt robbed buying an ice cream in this Gelateria. They have different prices in the top of the wall and they serve you 15 Euros 2 flavour ice cream without telling the price until you go to the cashier with ice cream in your hands to pay. The taste of ice cream is watery, no flavour in addition to the scam service by giving a 2 flavour ice cream for 15 Euros. The Gelateria is taking advantage and robbing tourists. Someone needs to take them to police/court and ensure it is closed.
    89 people found this review helpful 👍

  • 1/5 Drew G. 1 month ago on Google • 14 reviews New
    Thieves! Avoid this place at all costs! We asked for a €3 cone and €3 cup of gelato. They charged me €20! I used Apple Pay and didn’t catch it until it was too late. I immediately demanded my money back and they stalled for about 5 seconds until they knew I was about to really make a scene. They gave me €14 back in cash. It was also mediocre gelato. Crooks!
    1 person found this review helpful 👍

  • 1/5 Megan C. 2 months ago on Google • 11 reviews New
    Thieves. This is definitely a shop setting out to rob people. They charge you for a large even when you ask for small. They are ready to then show you the sticker on the cup saying 15 euro if you question the price, which you're so shocked at you don't realise it's the large cup they are showing you until after you leave. Their prices are already dearer than all the other gelato shops anyway. Definitely avoid at all costs and go left around the corner to a really nice one or probably any other shop in the whole city.
    5 people found this review helpful 👍

  • 1/5 Robin K. 10 months ago on Google
    Dont go here!⚠️⚠️⚠️ Wanted to give 0 stars but unfortunately that’s not possible. Me (19) and my sister (15) wanted to get ice cream. My sister wanted gelato in a cone and they gave her the biggest one which was 15!! euro’s. I had frozen yoghurt which was supposed to be 5 euro’s with toppings included so our bill was supposed to be 20 euro’s which is still crazy but instead we had to pay 25 euro’s. We are both not Italian and young so we felt they were scamming us.
    32 people found this review helpful 👍

  • 1/5 Wendy T. 1 month ago on Google • 7 reviews New
    Omg I feel so stupid for being scammed so badly! We always read reviews and ratings but didn’t this time. Who would think you could spend a days wages on gelato? Total rip off. Avoid at all costs!!! We had a great tour guide and have made her aware so she can warn all tourists. I can’t hate on this place enough!!!!!

  • 1/5 Agnieszka W. 1 year ago on Google
    Charged 20 euros for 2 scoops of ice cream. Should have read the reviews first. I got the notification from my bank went back inside and politely said they accidentally overcharged me. They gave me back the difference in cash but looked at me like I'd just robbed them 🤣
    17 people found this review helpful 👍

  • 1/5 Darren N. 4 months ago on Google • 3 reviews
    If there is any chance for 0 star I would! Salesman pushes with a lot of Italian speech to confuse us. Initially ordered a waffle (with gelato) and I was given 3 waffles with Nutella and gelato. It ends up with €20! Such a ripoff.
    9 people found this review helpful 👍

  • 1/5 Anda S. 6 months ago on Google
    Scam! Do not buy from here. It was our first day in Florence. Me and my mom bought 2 icecreams, mine a cone and two scoops and my mom got one scoop in a cup. It was 30 euros. We asked if we can pay by card, the blonde lady appeared angry and told us to try and find cash. We paid by card in the end. All other clients seemed shocked by the prices too. The ice cream was taste less, very watery and made my mom sick. We thought that these are the prices in Florence so we were suprised when we visited 2 other ice cream shops and we paid 6 euros for the same quantity of ice cream, but way better ice cream. This place should be closed and reported to consumer rights.
    14 people found this review helpful 👍

  • 1/5 Ines C. 1 year ago on Google
    Yeah, I wish we had read the reviews first... What an awful place. Pushy staff, unclear pricing and very bad ice cream. They took my card without telling me the balance and were reluctant to give me a receipt. When I got it I knew why. 20 EUR for 2 cups with 2 flavors each. 5 EUR per flavor. And the ice cream was really bad, especially the berry flavors tasted literally like nothing. The owners should be ashamed. But I guess whatever makes them the most money works. Shame on you.
    12 people found this review helpful 👍

  • 1/5 Daniel W. 8 months ago on Google
    Tourist trap. They dont say they only accept cash, there is no sign mentioning anything about it. After they give you the ice cream you discover you need to do an ATM run. Their prices are also super high. 10 euros for a medium gellato, totally higher than average. I suggest skipping this place, just walk another 20 feet and you can find another 2-3 better quality gellato stores.
    12 people found this review helpful 👍

  • 1/5 cristian patino v. 2 years ago on Google
    The worst of the word. It is my third day in Florence and I have paid €10 by a bad ice cream. My mistake was not seeing the price before. If you want a good ice cream and cheap, don’t buy here. Bad very bad experience
    11 people found this review helpful 👍

  • 1/5 Clarice C. 1 year ago on Google
    ❗️❌🚫If I can, I even want to give a negative score. When I went in and asked the guy how much is the gelato, he told me that was two euros. I even asked him twice, but when I checked out,that woman said 10 euros. When I was arguing with her, that man just stood by and didn't say a word like a mute. In the end I had to pay for this low quality gelato, I feel sad for them, with such a scam to make money for their miserable life, they can only be such losers.
    9 people found this review helpful 👍

  • 1/5 Paulo Jorge Gonçalves P. 1 year ago on Google
    Can't give less than a star!!! Tourist trap. 10€ for a mediocre ice cream Makes no justice to the Italian ice cream industry.
    6 people found this review helpful 👍

  • 1/5 Patrick d. 6 months ago on Google
    Scam , avoid this Gelateria at all cost. This was the worst gelato and experience in all of Italy.100% scam artists. She is a thief , pickpocket style . 3 small gelato 1 small Granita € 52 She is a thief
    6 people found this review helpful 👍

  • 1/5 Chris T. 1 year ago on Google
    Lets do this right. Look at the main photo and check the cannolis, full, looking pretty good and I got the chips which look thick and fresh in their pick on the wall. Well, the chips were from a bag like Lays. As for the cannolis, this is what we got. See pics. Now I see all the poor reviews. I hope you guys go out of business REAL soon.
    5 people found this review helpful 👍

  • 1/5 Joseph T. 1 year ago on Google
    Bruh, what the heck man? this was 15 euros?! the gelato had ice in it and the cone felt like it was from a supermarket, unfortunately I went without checking the reviews, if you're here just go further down to Venchi, you can get 4 scoops for like 5 euros with a much better quality of gelato and cone Oh and they only take cash
    5 people found this review helpful 👍

  • 1/5 Honza P. 1 year ago on Google
    They are scammers. We wanted a Small ice cream and they gave us a large one for 10€ without an option to give it back. Avoid it!!! (Scammers on the picture)
    4 people found this review helpful 👍

  • 1/5 Diana C. 1 year ago on Google
    Don’t go! I paid 15€ for ONE icecream with ONE flavour by a tourist trap. It’s a place to deceive tourists. Ridiculous Shame on yoy!
    3 people found this review helpful 👍

  • 1/5 S F. 1 year ago on Google
    This place is a total rip off, lady and her son are looting people. She charged €5 for a bland ice cream with no flavor. Fortunately I paid by cash and got saved from intentional over charging on credit card.
    3 people found this review helpful 👍

  • 1/5 Jeff W. 4 months ago on Google
    If you are standing near this cash only shop and looking for gelato or sweet treat I am sorry to say you have found an over priced tourist trap. Low quality, unfriendly and expensive. €20 for waffles with Nutella. The good news is, you are not far from high quality gelato served with a smile.
    3 people found this review helpful 👍

  • 1/5 Mark j. 1 year ago on Google
    Well, i never expected my experience of this dog hole to be the same for everybody else! How is this place even in business. Not only are the prices an absolute con, the staff are nothing more than a bunch of C U next Tuesdays The shop opposite (lush) are also well aware of what a bunch of scam artists these guys are. Not only are they incapable of serving what you order, they think its funny to insult you, takes the urine out of you and generally ruin what should have been a nice experience. Personally, id be happy to destroy their business for the great good of the people of Florence. Again, what a bunch of C U next thursday
    2 people found this review helpful 👍

  • 1/5 Sarah M. 1 year ago on Google
    Someone should really do something about this place, they make their money from ripping off tourists. Anywhere in the city, very good quality ice cream costs €3-5. Here, really really poor ice cream costs €15-20, with no warning. You are led to the back of the shop where the staff will try to intimidate you into paying their ridiculous prices (which we refused).
    2 people found this review helpful 👍

  • 1/5 Dimitra E. 9 months ago on Google
    Pay more than the normal price! They told us they don’t accept cart only cash, and after going to leave they told us it’s okay to pay by card. Also, the dessert don’t value the money, not good taste! 🤮
    2 people found this review helpful 👍

  • 1/5 iara_ t. 1 year ago on Google
    We just bought 3 gelatos, 2 flavors each, for 40 euros. They didn't tell us the price before, and we were made to understand it was 2 euros. Horrible experience.

  • 1/5 Av. Umut Koray T. 1 year ago on Google
    SCAM ALERT! It’s basically a tourist trap. Below average taste and incredibly expensive prices. I actually asked the price first and they said something like “2 euros”, when I moved to the register to pay they “acted” like they don’t speak English and asked for more money every time I gave a banknote. We paid 25 euros for two cones of ice cream, which shouldn’t cost more than 10 euros anywhere in Italy. I wish I had checked it before going in.

  • 1/5 Hayley T. 11 months ago on Google
    Absolutely fuming that I cannot give 0 stars, we asked for one scoop of ice cream in a cone each and we got charged €15 euros each! He delayed taking payment so that we had already started eating and we felt obligated to pay, massive rip off as ice cream isn't even that nice 🙄😡😡

  • 1/5 Lakota A. 7 months ago on Google • 1 review
    This place is a scam. They give you more scoops than you ask for, and then charge you without showing you the price. I asked for one scoop of gelato ( advertised as 5 euro) and they gave me the three scoops for 10 euro. This was more gelato than I wanted, and also we asked for a cone with one scoop ( also advertised as 5 euro) and we were given a cone that was 15 euro with one small scoop. The person working refusing to give a refund when I realized and then he pretended to no longer speak English. He turned around the cup I took a picture of and it said 10 euro on it.
    19 people found this review helpful 👍

  • 1/5 winchell v. 5 months ago on Google • 2 reviews
    I hope there is a negative score to review this gelateria. I am not sure if you can even call it gelateria. The guy serving signed 2 for a cup or cone then 3 for a bigger cup since he can'tspeak english. He placed a large scoop without even asking us what size do we want which has different sizes on their board. Then he directed us to pay, we have no cash and the cashier guy assisted us to a near atm machine. I gave him 20 euros for 2 cones with one big scoop each, knowingly it is only 2 euros each then the cashier said "NO it should be 30 but 20 is okay." Like we owed him for that. It doesn't taste anything like a gelato, i ordered melon but the taste is sour with bits of ice. How can a melon taste sour? Me and friend we're enjoying our one day trip in Florence but this so-called gelateria ruined it. I hope the comments here would make that shop close because they are scamming people and tourists who just wanted to enjoy Florence. 😒😮‍💨😑
    14 people found this review helpful 👍

  • 1/5 poonam p. 3 months ago on Google • 1 review New
    Total rip off. Please go somewhere else. You can't give negative stars therefore 1 star. Just paid 30 euros for 2 icecream and they are not even great.
    6 people found this review helpful 👍

  • 1/5 Nur K. 2 months ago on Google • 2 reviews New
    AGREE WITH EVERYONE ELSE. DO NOT GO HERE!! IT’S A TOURIST TRAP!!!! we had the same experience as what everyone else mentioned here. we asked for the price of one cup of ice cream and she said $5. asked the price for the cone and she said “same”. so we decided for the cone. was really shocked that we were charged €14 for that one cone w 2 scoops of ice cream (SHE DIDN’T ASK HOW MANY SCOOPS WE WANT). asked her again what’s the price, and SHE RUDELY POINTED TO THE PRICE (it says €15) WITHOUT EVEN LOOKING AT US. also THEY WERE SO PUSHY asked us to pay right away. we were 3 people, and she said “you, pay”, “you, wait outside” DO NOT GO HERE
    4 people found this review helpful 👍

  • 1/5 Karida H. 2 months ago on Google • 1 review New
    I was charged incorrectly at this ice cream shop. The price list was blocked. The clerk told me the price of an ice cream was 3 euros, but when I paid, the clerk charged me 15 euros and refused to explain or refund.
    2 people found this review helpful 👍

  • 1/5 Ronan L. 1 month ago on Google • 1 review New
    Me and my friends were heading here on our holidays and say this place we saw a friend who was holding a waffle and we went here. As we arrived they basically hustled is in and pressured us constantly. we ordered 2 scoops of ice cream per person and then she immediately went and got it. I ended up paying 30 € for just me. My friends also got scammed. Food wasn't great but good enough. Thanks for reading. I do not RECOMMEND this place


Call +39 339 217 3355 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Recycling
    • ✓️ Electronics
  • Accessibility
    • ✗ Wheelchair-accessible car park
  • Service options
    • ✗ Delivery
    • ✓️ Takeaway
    • ✓️ In-store shopping

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