Coco Club image

Coco Club

Restaurant

😠 Service is extremely terrible. There was no one at the door so we took a menu and sat down outside. After we have decided on what to eat, we realised there was no waiter around so we went inside to order food. The waiter refused to serve us because he said that ‘in italy we don’t do that’, referring... People often mention restaurant,


Address

P.za di Santa Maria Novella, 29r, 50123 Firenze FI, Italy

Rating on Google Maps

2.10 (38 reviews)

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Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Hannah T. 8 months ago on Google • 20 reviews
    Absolutely terrible,l would avoid this restaurant. It was hard to get waitresses attention. The carbonara ordered was inedible - cold, completely unauthentic it tasted sweet like a dessert. The gnocchi was clearly from a packet. When asking the waitress if the carbonara had cream in it she said yes it did, which I stated it did not say that on the menu and she said it was mistranslated (the menu said it had eggs, pancetta, pepper, Parmesan it wasn’t mistranslated it just wasn’t in there). No apology was given and we were charged full price + a service charge despite this and barely touching the carbonara.
    1 person found this review helpful 👍

  • 1/5 Ellson C. 3 months ago on Google • 4 reviews New
    Service is extremely terrible. There was no one at the door so we took a menu and sat down outside. After we have decided on what to eat, we realised there was no waiter around so we went inside to order food. The waiter refused to serve us because he said that ‘in italy we don’t do that’, referring to us helping ourselves to a table. Firstly, the restaurant was empty anyway and there were so many tables available. Secondly, no one was outside to serve us for a good long while. Pretty sure even italians would be ashamed of your attitude. One star is already a compliment.
    1 person found this review helpful 👍

  • 3/5 Roman S. 6 years ago on Google • 254 reviews
    Ok, let's be honest, the place is really just average but still ok for the price. If you are waiting for a train, this place is ok enough to wait and have a meal. But don't expect great food or anything special here. The pasta tasted average and the pizza wasn't really good either. But well, it's ok.

  • 2/5 Jordan A. 5 years ago on Google • 10 reviews
    The service was good and the wine was fantastic. However, the food was very average. We chose this restaurant over the others because of the slightly cheaper prices, but we’ve had much nicer pizza and pasta for the same price elsewhere. Pizza was quite small and definitely just a single serve, could be shared as an entree but otherwise for one person. Penne with vegetables was ok but could use more flavour other than olive oil and salt.

  • 1/5 Mary M. 6 months ago on Google • 4 reviews
    DO NOT EAT HERE!!… Most horrific non authentic Italian food. They bring embarrassment to Italians. It should be a crime to open such restaurant. Where to begin, drinks where okay but server seemed to bring it to us, Food was stale no flavor at all. We ordered mushroom chicken soup was cold and had zero flavor or indication of mushroom chicken soup. It was like warm water. Prosciutto & melons that was the only thing that was average had no presentation, prosciutto was draped over melons(rimes still on). A 5 year old can do that even better. Bruschetta- tomato had no flavor at all, had to add EVO and salt, the toast was stale Hubby ordered creamy mushroom parmigiana risotto very salty, undercooked. I ordered creamy parmigiana risotto my risotto was cold had no flavor at all and the risotto was undercooked still crunchy. Well lesson learned Should’ve checked for their ratings before dinning there. Agree with everyone’s comments and those that gave it good ratings, they haven’t tasted great Italian food.

  • 1/5 lydian 2 years ago on Google
    Not often that I had such a bad service. Food was avarage but not overpriced. The drinks were extremely expensive.

  • 1/5 Ronja R. 5 years ago on Google • 1 review
    The pizza we ordered was quite small and seamed to be a store bought frossen pizza. The pasta disch were dry and not quite what you expect from an Italian restaurant. We were served some cheese in a bowl for the pasta, which the waitress later asked if she could borrow. Then she served the same bawl of cheese for another table. The one star is earned on the nice glass of wine I was served by a smiling waitress.
    1 person found this review helpful 👍

  • 1/5 Dan-Alexandru H. 4 years ago on Google • 2 reviews
    Food was ok, but the service was terrible. I was ignored multiple times by the waiter and he forgot some parts of my order. I had to come up to the bar of the restaurant to make them remember I exist and that I want to pay. Would NOT recommed at all unless you like wasting your time.

  • 1/5 山下俊 6 years ago on Google • 1 review
    This restaurant cheats the ivoice icluding items which we did not orderd. In addition they mistook our order, and so we claimed about that . The Waiter never apologized their mistake and said us stupid Quality of the restaurant and the people are very low. I strongly recommend not to visit this restaurant

  • 1/5 jesper h. 5 years ago on Google • 2 reviews
    Got a dry pasta carbonara and a boring pizza at the size og what could only be described as a kids-meal. Got A Bowl of parmasan cheese wich the waitress then "borrowed" only to circulate it among the other tablets. The breadbowl had definantly been served before. The wine Glass was Dusty with bits and Pieces of cloth.. Could see into the Kitchen while waiting for the only restroom. Someone layed out a big sheet og orange table cloth on the floor in the Kitchen. And then the chefs was walking on it Inside the small restroom, the water was constantly flushing through the toilet. And the dryer was permanently blowing Cold air at a slow rate. Payed the 28€, grabbed my girlfriend and ran away. Thumbs down.

  • 1/5 Ruby A. 5 years ago on Google • 1 review
    Terrible food, terrible service, prices appear reasonable but for the quality and size of the dishes it’s not worth the money. Offered for us to pay by card but the EFTPOS machine wouldn’t accept our payment (obviously trying to avoid paying tax because we had money in our account and had used the card just prior to sitting down for dinner). Never again!


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Amenities


  • Payments
    • ✓️ Credit cards
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Hard liquor
  • Dining options
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✓️ Outdoor seating

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