Featured Reviews


Frequently mentioned in reviews: hotel (19) staff (10) great (9) service (9) breakfast (8) room (8) location (6)
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  • 5/5 Diana T. 1 year ago on Google
    We were so impressed with this hotel! The decor was cute and old-fashioned, yet the amenities were modern and up-to-date (such as air conditioning and electronic keypads). Breakfast and the location were great - within walking distance of most tourist attractions in the area, yet on a side street that was not too loud or busy. But what really made this hotel special and worthy of my taking the time to review it was the service! Some of the best service I've ever experienced in a hotel. Maurizio and Roland specifically were so eager to help with anything - from serving breakfast, to calling a taxi, to giving recommendations, to making dinner reservations. Would highly recommend everyone stays here!
    1 person found this review helpful 👍

  • 5/5 Martin L. 9 months ago on Google • 12 reviews
    What a hotel, from arrival Cristiano makes you feel at home and welcome. He takes time to show you on the map the best places to visit and answer any questions. The rooms are what you would expect in an old convent and really comfortable. Breakfast is served to the table and there's more than enough choices. It's well located just a 5 minute walk from the Duomo but in a quiet area. We will definitely be back.

  • 5/5 David S. 5 months ago on Google • 10 reviews
    What a wonderful place to stay. We had a room with a private courtyard. Breakfast was splendid. Probably the best thing was the concierge, Christiano. Professional, intelligent, patient. He made fine recommendations and gave us a wonderful overview of what to expect in the city.

  • 5/5 Gary S. 10 months ago on Google • 6 reviews
    The hotel is beautiful! Old World charm, wonderful public sitting rooms and a fantastic breakfast! The staff deserves six stars (out of five) for their attentiveness, friendly personalities, and overall service. One of my favorite hotels in the world!

  • 5/5 Oliver V. 1 year ago on Google
    Beautiful hotel with excellent service, friendly staff, and perfect location. The receptionist gave us an amazing dinner recommendation and helped us with any questions we had. One of the staff even made us espresso for free while we were waiting in the lobby for our train. The rooms are beautiful, clean, and very safe. The AC is very strong and the water pressure is great. This should be a five star hotel; I cannot recommend it enough.

  • 5/5 Holly A. 1 year ago on Google
    This hotel is great! I am just a solo traveller and stayed in their single room for two nights. The room was clean and comfortable with AMAZING AIR CONDITIONING! (if you are ever in Florence in July, you will know the importance of this). The decor was very nice and many components were original as part of the convent (now hotel). The staff were very kind, welcoming and accommodating including for breakfast. If you are traveling as part of a big group, this might be an ideal hotel because there is tons of common area space to relax. The location is close to many sights and restaurants and is quiet.

  • 5/5 Melinda C. 1 year ago on Google
    The location was perfect - a 10-15 minute walk from everything, and on a quiet street, so the best of both worlds. The rooms are great, we stayed in one which had frescoes that are hundreds of years old. The entire hotel has very consistent and strong air conditioning. This was much appreciated, as we were there in July, spending much of the time outdoors, and it was so hot! The best thing about this hotel are the people - Rolando, Cristiano, and Maurizio, were so helpful and really made us feel comfortable and welcome. From booking reservations for lunch and dinner which is not always so simple, often requiring emailing restaurants, and conversations with them and us regarding times. Also there were taxi e u8 when we were there and it was tough as tourists. Cristiano helped us find where to go for the rental car location. Rolando truly went above and beyond when there otherwise would have been a stuck at the airport in the middle of the night situation. Maurizio was always so gracious and helpful and took great care of us during breakfasts and overall. I look forward to staying here again!

  • 5/5 Morgan B. 1 year ago on Google
    We loved staying here for two nights in Florence, only wish that we could have stayed longer. We had the frescoed room, which was a spacious, beautiful haven. The hotel décor was beautiful, lots of attention to detail. The service is a standout--good breakfasts, great concierge service/front desk staff. Very happy to recommend great spots for eating and sightseeing in Florence. Shout out to Cristiano!

  • 5/5 Mama B. 1 year ago on Google
    Our family of 4 stayed for 5 days in this 5 star service hotel. We appreciated this quieter part, away from the crowds. Staff were truly stellar from restaurant recommendations to serving breakfast, or answering any question we had.

  • 5/5 Katie F. 1 year ago on Google
    Lovely hotel, the staff make it. They’re super friendly and will do anything to help make your stay easy! Christiano was fabulous.

  • 5/5 Cam W. 2 years ago on Google
    Long overdue. My wife and I stayed here in September 2021. We loved it! Very charming, quiet, and the staff are extremely helpful and kind. The room we had was quite large and the little patio was a nice little place to relax (though for us, mosquitoes were present). Easily accessible by foot to the main center around the Duomo and pretty close to mass transit too. Definitely recommend if you're looking for something low key with some real charm.

  • 5/5 Anita W. 1 year ago on Google
    Comfortable hotel is close to all of the sites and numerous good restaurants, yet seemingly far from the crowds, since it is an 8-10 minute walk north of the Duomo, not between the Duomo and the river where the crowds converge. The street itself is a little dreary, but the hotel is charming and very quiet at night.The staff is extremely welcoming. A nice breakfast room, several comfortably furnished seating areas (on the reception floor and the upper floor), and a small outdoor terrace add to the comfort and give guests room to spread out and relax.

  • 5/5 Nicola C. 1 year ago on Google
    A vintage hotel with good taste. The breakfast is all served (no buffet), quite abundant and tasty. Maybe the cleaning could be improved.

  • 5/5 Asli h. 1 year ago on Google
    The place is quite nice and the room was clean. It is also very close to the duomo. The staff was so nice and kind. Thanks for the service.

  • 5/5 Taíla Moura F. 5 months ago on Google • 3 reviews
    We had a wonderful stay! The hotel has a well-conserved and clean vintage decoration, making us travel through time. They serve great breakfast. And mainly, they have really helpful employees, especially Cristiano and Roland. I recommend.

  • 5/5 Tim H. 8 months ago on Google
    I've never been to the Ritz but the service, helpfulness and dedication of the staff cannot be better than here. An absolute pleasure, great breakfast good location just about perfect


Call +39 055 234 4748 Open on Google Maps

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