(Translated by Google) Absolutely negative, I wouldn't even give half a star, appointment with Dr. Giannini at 18, at 18.50 I go to the reception to ask for news, the young lady calls him by phone, after another 10 minutes the doctor comes out, (without a mask,) who instead to apologize for the delay he says he can't stand being pressured! For 150 euros an hour of waiting I can't tolerate it and even just don't excuse me but are you angry? Absolutely rude and haughty! Dear "doctor" get off that pedestal that you really don't deserve! Of course, I left without paying a visit! (Original) Assolutamente negativo,neanche mezza stella darei, appuntamento con il dott Giannini alle 18,alle 18,50 vado alla reception a chiedere notizie,la signorina lo chiama per telefono, dopo altri 10 minuti esce il sig dottore ,(senza mascherina,)che invece di scusarsi per il ritardo dice che nn sopporta che gli si faccia pressione! Per150 euro un ora di attesa nn la tollero e addirittura nn solo nn ti scusi ma fai pure lo stizzito?Assolutamente maleducato e altezzoso! Caro" dottore "scenda da quel piedistallo che veramente nn si merita! Ovviamente sono venuta via senza fare la visita!

(Translated by Google) I definitely expected better. Complete abdomen echo, booking at 10.30 with full bladder. Made acceptance with the receipt which marked only 1 user before me. At 11, 3 people had already passed, with my bladder bursting I asked 1 of the 2 ladies in the reception for guidance who without saying anything to me went to see the doctor. Moral of the story I took the exam, which lasted 3 minutes, at 11.30 without hearing from anyone an "I'm sorry, we apologize...", nothing at all. Not a word from the two ladies, they continued to chat rude and indifferent. For me Prosperius can close, I'm going back to Salus peacefully where I've always had a good time. (Original) Mi aspettavo decisamente meglio. Eco addome completo, prenotazione alle 10.30 con vescica piena. Fatto accettazione con la ricevuta che segnava 1 solo utente prima di me. Alle 11 erano già passate 3 persone, con la vescica che mi scoppiava ho chiesto lumi a 1 delle 2 signore dell'accettazione che senza dirmi niente è andata a sentire il medico. Morale della favola ho fatto l'esame, durato 3 minuti, alle 11.30 senza sentire da nessuno un "mi dispiace, ci scusiamo...", niente di niente. Non una parola dalle due signore, hanno continuato a chiacchierare maleducate e indifferenti. Per me Prosperius può chiudere, torno serenamente alla Salus dove mi sono trovata sempre bene.

(Translated by Google) If you have booked a sports medical visit, ask not to be visited by Dr. Lorenzo Casatori: a smartass! I am visited in the morning and diagnosed with an arrhythmia (I have been playing sports for 30 years, 20 of which as a professional, with dozens and dozens of sports medical visits). So it doesn't give me competitive sports fitness, unless I've made an extra visit to the cardiologist. In the afternoon, Casatori calls me to tell me that he has spoken to a cardiologist friend of his, Andrea Colella, who can visit me privately at Villa Donatello. Moral of the story: Casatori invents arrhythmias for his patients and then sends them to his cardiologist friend Andrea Colella: quite a business! Excellent professional (Original) Se avete prenotato una visita medico sportiva chiedete di non essere visitati dal dottor Lorenzo Casatori: un furbone! Vengo visitato la mattina e mi diagnostica un'aritmia (faccio sport da 30 anni di cui 20 come professionista, con decine e decine di visite medico sportive). Per cui non mi dà l'idoneità sportiva agonistica, se non prima aver fatto una visita extra dal cardiologo. Il pomeriggio, il Casatori mi telefona per dirmi che ha parlato con un suo amico cardiologo Andrea Colella che mi può visitare privatamente a Villa Donatello. Morale della favola: Casatori si inventa delle aritmie ai suoi pazienti per poi mandarli dal suo amico cardiologo Andrea Colella: un bel business! Ottimo professionista

At Villa Cherubini R.S.A. "intermediate care" department the patient is left quite to himself, the food is inedible, even today which was a holiday, a water soup and cold one at that and a small portion of stracchino, practically the same at last night's dinner, the same for all patients, even for those who are hospitalized only for rehabilitation. For goodness sake, I'm not saying that a huge portion of tortellini with meat sauce or a Florentine steak is given! But something more substantial and tasty, because the dishes are too bland, I understand that there will be diabetics hospitalized... Even the hours for visits with the game of even days is odd, for a relative with limited working hours, it becomes a problem. I understand the precautions for Covid, but now we exaggerate. Let's take them for hygiene and for the number of visitors, but let's remember that for a bedridden elderly person it is important to see a child or other relative every day. Yes, ok there are facilities that do not allow visits more than three days a week, but as a child I would do everything possible to find other places and maybe I would even work at night to be able to keep my parent at home. Before inserting it into certain Structures.

(Translated by Google) Hi, I would have liked to give half a star as a score if it was possible, 8 months of waiting to make a particular resonance and I was sent from the Careggi hospital. The day I did this resonance as soon as I entered they slandered me for the mask that was low, there was no one except a gentleman who was waiting, I ask the acceptance if I could ask a question and I heard him answer, you ask the questions will do when it is her turn and when she is called, I answered but if there is no one and she is not doing anything at least let me ask what I want to know ..... When I entered the ward there was an alleged doctor who was all nervous and upset, I naturally ask myself, but these people who are well paid but don't know a minimum of humanity? Not to make rhetoric but it takes tact with a sick person, not only a person who is sick must also suffer these oppressions, I sincerely hope that I will never have to set foot again at this facility (Original) Salve, avrei voluto dare come punteggio mezza stella se fosse stato possibile, 8 mesi di attesa per fare una risonanza particolare e sono stato mandato dall'ospedale di Careggi. Il giorno che ho fatto questa risonanza appena sono entrato mi hanno calunniato per la mascherina che era bassa, non c'era nessuno tranne che un signore che aspettava, chiedo alla accettazione se potevo fare una domanda e mi sono sentito rispondere, lei le domande le farà quando toccherà a lei e quando verrà chiamato, ho risposto ma se non c'è nessuno e lei non sta facendo nulla almeno mi faccia domandare cosa volessi sapere..... Entrato nel reparto c'era un presunto medico tutto nervoso e contrariato, mi viene spontaneo domandarmi, ma questa gente che viene anche ben pagata ma un minimo di umanità non la conoscono? Non per fare la retorica ma ci vuole tatto con una persona ammalata, non solo una persona che sta male deve subire anche queste loro angherie, sinceramente spero che non dovrò mai più rimettere piede presso questa struttura

Our father was hospitalized for more than 1 month at VILLA CHERUBINI PROSPERIUS for INTERMEDIATE CARE. You have to have very open eyes and a sharp tongue as it was a constant complaint on our part about various shortcomings: from the oxygen not working several times and no one had noticed, to the urine always being 50 shades of brown, let us point out that our father had a nasogastric tube and the liquids had to be administered by those responsible. When asking for explanations, no one ever gave us a valid one to eradicate our suspicions, not giving liquids! When the color of your urine goes from ocher to all shades of brown or you are dehydrated or have urinary tract problems, everything was normal for them! The few times I saw him with the IV, never once did it work. The icing on the cake came on Saturday 7th September when I pointed out to a nurse that the drip was stopped and I was told that it had to go slowly. After 1 hour and 15 minutes of waiting for a drop that didn't come down, I finally found a nurse who deigned to look at it and realized that it was blocked and that it would end who knows when... We must say that there are many bones ( hotel type) but few doctors and nurses which then decrease at the weekend. Luckily we were able to go to our dad every day to check, but who can't? .....the desire on the part of the doctor who followed him to want to have his father put the Peg after he had had a phoniatric examination in Careggi, instead of with an instrument with a finger, is nothing short of shocking. Fortunately we managed to get him discharged. We took him to another phoniatrician who, with the endoscopy examination, highlighted that the Peg will NOT be needed because dad can swallow easily while still having the nasogastric tube. So if Careggi sends your old people to this facility and especially to the INTERMEDIATE CARE in protected hospitalization, you should know that there is only the name protected and given the ages of the patients it seems more like the antechamber of hell. I had to give one star. Too bad...it's not possible to give any for the review. An experience to forget.....

(Translated by Google) Bad experience. Staff of the structure unwelcoming, as well as the orthopedic visit. I found little empathy and humanity as a patient, especially on a first visit. This justifies my negative experience. (Original) Esperienza negativa. Personale della struttura poco accogliente, cosi come la visita ortopedica. Ho riscontrato poca empatia ed umanità in qualità di paziente,specie ad una prima visita. Questo a giustificare la mia esperienza negativa .

(Translated by Google) Appointment at 18.00 for a visit with Dr. Giannini, at 18.40 I go to inform me of the delay, he lets me in at 18.55 and instead of apologizing he scolds me because I didn't have to complain for the delay !!!!! crazy. I came away! Choose your doctors better. A little more respectful of patients ....... bad experience !! 👎 (Original) Appuntamento alle 18.00 per visita con il dott Giannini , alle 18.40 vado a informarmi del ritardo , mi fa entrare alle 18,55 e invece di scusarsi mi rimprovera perché non dovevo reclamare per il ritardo !!!!!pazzesco . Sono venuto via ! Scegliete meglio i vostri dottori . Un po' più rispettosi dei pazienti .......pessima esperienza !! 👎

(Translated by Google) PREMIERE ... THEY WOULD NOT EVEN DESERVE A STAR !!!!!! I am of the opinion that if one spends big money to solve the problem, that's fine .. the problem arises when the problem does not solve it !! After taking a lot of money from you they weren't even able to give you an explanation .. Dottor Pellicanó ZERO PROFESSIONALISM ... AFTER HAVING A CYCLE OF OZONE THERAPY HE HAD LEFT ME HIS PERSONAL CONTACTS TO RESENT US AFTER 20 DAYS .... NOT ONLY DOES NOT ANSWER THE PHONE (called several times), NOT ONLY DOES NOT ANSWER EMAIL , BUT DOESN'T EVEN DEPEND TO CALL BACK DESPITE HE KNOWED ABOUT MY PHYSICAL PAIN AND MY STATE OF SOUL !! SO I DECIDED TO CALL THE STRUCTURE MAKING EVERYTHING PRESENT AND TO MAKE HIM CONTACT ME URGENTLY ... The ending will not even tell you. Do not trust ABSOLUTELY this gentleman called DOCTOR PELLICANÓ. (Original) PREMETTO...NON MERITEREBBERO NEMMENO UNA STELLA!!!!!! Sono dell idea che se uno spende dei soldi importanti per risolvere il problema ben venga..il problema nasce quando il problema non lo risolvi !! Dopo averti spillato tanti soldi non sono stati capace neanche di darti una spiegazione.. Dottor Pellicanó ZERO PROFESSIONALITÀ...DOPO AVERTI FATTO UN CICLO DI TERAPIA DI OZONO MI AVEVA LASCIATO I SUOI CONTATTI PERSONALI PER RISENTIRCI DOPO 20 GIORNI....NON SOLO NON RISPONDE AL TELEFONO(chiamato diverse volte), NON SOLO NON RISPONDE ALL EMAIL , MA NON SI DEGNA NEANCHE DI RICHIAMARE NONOSTANTE SAPESSE DEL MIO DOLORE FISICO E DEL MIO STATO D ANIMO!! QUINDI DECIDO DI CHIAMARE IN STRUTTURA FACENDO PRESENTE IL TUTTO E DI FARMI CONTATTARE DA LUI URGENTEMENTE... Il finale non ve lo racconto neanche VISTO E CONSIDERATO CHE LUI AD OGGI A DISTANZA DI DUE MESI NON SI É FATTO MAI SENTIRE. Non fidatevi ASSOLUTAMENTE questo signore chiamato DOTTOR PELLICANÓ.

Mia mamma è stata ricoverata presso questa struttura di supporto ad un altro ospedale,in attesa di un intervento alla testa per meningioma recidivo di 5 cm.Tutti i componenti della struttura che hanno avuto a che fare con mia mamma sono stati ,dai dottori alle infermiere ,persino chi consegnava i pasti,sgarbati ,privi di comunicazione,indifferenti…..(e vi gli ho fatto un complimento) mia mamma è caduta diverse volte in struttura,non mi hanno detto niente,e in più dopo che mia mamma chiamava per aiuto e la vicina di letto suonava il campanello di emergenza si sono presentati dopo mezz ora.Vergognatevi e pensare che giurate di accudire i vostri pazienti….Un consiglio umano ,PORTATE I VOSTRI CARI DA IN ‘ ALTRA PARTE….👎E perché sono una persona umana non faccio nomi e cognomi !!!!!

(Translated by Google) The Prosperius Institute, with the new Location is truly WONDERFUL! The staff is prepared to satisfy any customer need. Prof. P. Bigazzi, Dr. G. Baldelli and Dr. P. Allegra, give the Institute an added value because they carry out their profession with PASSION! Super recommended. (Original) L' Istituto Prosperius , con la nuova Location è veramente MERAVIGLIOSO ! Lo Staff è preparato a soddisfare qualsiasi esigenza del cliente. Il Prof. P. Bigazzi , la Dott.ssa G. Baldelli e il Dott. P. Allegra , danno all' Istituto un valore aggiunto perché svolgono la loro professione con PASSIONE ! Super consigliato .

(Translated by Google) As in all places there are those who are kinder and want to work and those who are less, the important thing is not to be bullied. The biggest stumbling block are the employees of the various receptions who for various reasons found do not help either the patient or the company for which they work. Theoretically Prosperius offers many services but in practice they are not explained, it almost seems that the patient should already know everything for himself. As far as physiotherapy is concerned, however, I found myself well, the medical staff is prepared and the rooms are quite clean, which is very important to me. (Original) Come in tutti i posti c'è chi è più gentile e ha voglia di lavorare e chi meno, l'importante è non farsi prevaricare. Lo scoglio maggiore sono le addette alle varie receptions che per diversi motivi riscontrati non aiutano né il paziente né la società per la quale lavorano. Teoricamente il Prosperius offre molti servizi ma in pratica non vengono spiegati, sembra quasi che il paziente debba già sapere tutto da se. Per quanto riguarda la fisioterapia comunque mi sono trovata bene, il personale medico è preparato e gli ambienti sono abbastanza puliti, aspetto per me molto importante.

Ok

Buongiorno. Nonostante l'aspetto super professionale della struttura per quanto riguarda la palestra di riabilitazione non ho avuto una buona impressione

The physiotherapy section is well equipped and there are excellent technicians working there, I highly recommend it.

Modern structure. Prepared and precise welcome. The visit was satisfactory and carried out on time. There is very convenient parking

My experience with medica neura was terrible. She barely listened to me and sent me to reception to find out more details about the proposed treatment! He didn't explain anything to me, then he sent me away. I was arriving from Brazil, having recently undergone surgery for a lumbar hernia. I didn't go back.

I had an MRI on my shoulder. The report was illegible. The doctor didn't even reread what he wrote, and the staff I turned to to correct the report proved to be uneducated and professional. Beatrice Malesci

Shameful, a relative of mine suffered because there is little staff, for what it costs. Better public hospitals. They make you pay for breakfast from 2 biscuits to a trunk snack, shameful.

After having had an x-ray of my left hip, I was told that they had seen a spot on my right buttock. Once I had received the report, nothing of what I had been told was written on it. I ask for explanations via email but the doctor denies having referred to what was said previously. Zero professionalism... to be avoided

(Translated by Google) Medical Admissions Office : 20 - 30 : A compliment to Mrs. Antonella !!! Great availability, kindness & sympathy !!! (Original) Ufficio Accettazione dei presidi medici : 20 - 30 : Un complimento alla Signora Antonella !!! Grande disponibilità , gentilezza & simpatia !!!

(Translated by Google) I took my mother who had to do a series of tests (blood, x-rays, ultrasound), everything was scheduled and performed quickly and efficiently. Thank you. (Original) Ho portato mia madre che doveva fare una serie di esami (sangue, radiografie, ecografia), è stato programmato tutto ed eseguito in modo rapido ed efficiente. Grazie.

Bella realta per esami diagnostici vari. Facile da raggiungere sia in macchina, c'è un ampio parcheggio, che con mezzi pubblici autobus numero 7. Locali nuovi e ben curati

(Translated by Google) I recommend that the acceptance area be better organized. There is no privacy everyone can hear. I pointed out the problem and was suggested to write it down. Dear lady at the entrance (Original) Consiglio che la zona accettazione sia organizzata meglio. Non c’è privacy tutti possono sentire. Ho fatto notare il problema e mi è stato suggerito di scriverlo. Gentilissima la signorina all’ingresso

Slight telephone problems lately, seems to have been resolved!! Now another complication they don't respond for booking visits!! Request also sent by e-mail as per answering machine. I await your reply!!! I hope !!