Not a Marriott experience. Most of the staff were unmotivated and not service-oriented. Less options for breakfast and quality of food moderate. Rooms to the front are loud and noisy.

Stayed 2 weeks: Pretty neat place but the basics were missed here... No fan in the bathroom. Expect neck/back pain!! The bed is very uncomfortable lots of springs and doesn't conform to the body. The pillows are the worst I've ever slept on. The chairs by the fire are metal so you're constantly being shocked by static discharge.

Stayed on Oct 28th 2023. By far the WORST service experience I've had at a hotel. Was in town for my daughter's soccer tournament. Had at least 12 families staying at the hotel. We were all getting back from the soccer fields around 7pm and wanted to enjoy the OSU football game together in the Lobby. Since no one else was in the Lobby except for our >25 person group, I asked if we could change one of the TVs to the OSU Football game. The bartender said it was fine and handed me the controller. I changed the channel and handed the controller back to the bartender. - Within 5 min the channel magically changed and went on mute - We asked if the channel can be changed back to the OSU game. Instead of changing the channel back, his response was 'What will you have to drink?', he said that several times because we were taken a back with that comment. We asked him if he will allow us to change the channel if we buy a drink and the answer was yes - One of the parents in the group decided to just buy a drink so we could just watch the game and enjoy our evening - Then the channel changed again and another parent decided to buy another drink to appease him and not start any issues - We went about an hour without any further issues and then right when the game had 2min left. The bartender walked over and stood in between the group and the TV and told us we needed to get our kids and go into our rooms. He mentioned that they received complaints of noise from the kids running around. We explained that all the kids were in the lobby booth area watching a movie on another TV and unsure as to where the complaint came from. - We also later learned that one of our girls were approached alone and berated This is by far the strangest and disappointing interactions any of us have had with Hotel staff. To require that alcoholic drinks be purchased to then be allowed to change the channel is wrong let alone approaching a minor alone. After speaking with the morning staff about our interaction, they were not surprised as they said this happens all the time with the bartender. I do have to note that the morning staff were supportive suggested that we reach out to the Director of sales Valerie Ciotti because the general manager would be no help. Hoping this review will help inform others and promote positive staffing changes.

They DO NOT have medical refrigerators. Do not stay here if you’re a breast-pumping mother or an insulin-dependent diabetic. I spoke to the GM and the solution is storing medical breast milk and even insulin in the employee refrigerator. I’m here on a work trip and we regularly come to this Marriott for team gatherings. This will be our companies last stay at this hotel.

This was once my go to hotel in Mason. Not sure what happened but it's nothing close to the same. I can't even get all the negatives from this stay in one review. And it will certainly be my last stay here. Ants, missing pillows, tv not working, scan keys not working numerous times and a not so helpful front desk agent.

Looks new and modern hotel. Rooms are so comfortable, gym is exactly what you need. Only requires more variety of breakfast options

Worst hotel experience ever, do not go here until they get rid of their bartender, Ben. Our soccer team was here over the weekend and the bartender muted the TV, changed the channel on tvs our kids were watching and demanded we buy drinks to sit and watch the football game on that night. The night ended abruptly when Ben yelled at everyone, in front of kids, and shut off the tvs without any warnings of what the problem even was and told us to go to our rooms all before the lobby close time of 11. Supposedly this is not the first time this has happened. We're also escalating this with management, but want others to be warned so they don't have the same experience. The Operations Mgr tried to make it better the next morning, but the damage was already done.

Newer, well located Courtyard hotel, with a great front desk person! She was excellent. Clean room. Large bathroom. Nice place to spend a few nights!!

The bartender was unbelievably rude. This is the worst customer service I have ever experienced. He repeatedly changed the TV channel and muted the TV to prevent us from watching it because we weren’t buying drinks and food from him. When we politely asked him to change the channel, he refused to speak to us until we bought a drink. He continued playing with the TVs and being rude all night. At 10:55, he unilaterally kicked us out of the lobby by screaming and yelling at us. He turned all the TVs off and made us leave. Apparently, he has a habit of doing this when he’s in a mood or dislikes groups who do not buy enough drinks from him. The fact that the hotel refuses to address the issue makes me wonder about how well run the place is. Avoid this place!!!

Stayed at this location with my child's sports team. After being gone all day at a tournament we all met in the hotel lobby to watch a college football game. One staff member was nice enough to turn on the game for us on the larger tv in the lobby but when we asked the bartender to turn it on the TV above the bar, he told us that we had to buy a drink first. A drink was purchased and the game was turned on. A little while later, the channel changed and when we asked the bartender to turn the game back on the game, he again said that a drink needed to be purchased. With about a minute and 20 seconds left in the game, the bartender started clapping at us, yelling that the lobby is closed and we were to "go to our rooms". He said we had 5 minutes to clear the lobby. He said we were being loud and rude and they have had multiple complaints from guests that our children were being disruptive. It was pointed out that our children were with us, in the lobby booth, watching a show and that if there were kids currently being disruptive it wasn't our children. At that time he turned the TVs off and demanded we "go to our room". I asked the front desk for a night manager and was told there was not one on staff that night and apologized for the bartender's behavior stating they didn't understand why the bartender was acting that way. My husband asked the bartender several times for his name and he refused to respond. He finally gave his name as Ben. The next morning we spoke to the Operations Manager who apologized for the situation. It was clear that this has been an issue in the past with the bartender and him not liking when people hang out in the hotel lobby and not purchase drinks from him. It was clear that this is a toxic employee from the night staff and staff we spoke with the next morning. I have contacted the Director of Sales and have yet to hear back from her. I hope this review can make positive changes among the staff as the other staff members were professional, kind and tried to make the situation better. The rest of the staff does not deserve to have to work with someone like that.

We stayed yesterday to get ready for a wedding and overnight. The staff was absolutely amazing. The ladies at the front desk were extremely helpful for any and all of our needs. Room was very clean. Highly recommend.

We booked this Courtyard for our Wedding Hotel Block. Valerie and team were a pleasure to work with over the months. The staff made it a great weekend for us and our guests! I was able to request a specific room/direction (south facing) for the bridal suite. The hotel is new and has an updated lobby. The outdoor lounge area was great for a few first look photos. The flowers are well kept. There was a conference room we were able to use for the bridal party to get ready in. We also used this conference room for our low-key brunch the next day. The staff seemed excited to be hosting a wedding block and it made the weekend that much more special for us. Valerie was easy to work with and communicate with. I would HIGHLY recommend this hotel for your wedding block.

Everything was completely fine until I found out that the staff entered my room while I was not in there (and the "do not disturb sign" was present). I was offered a late check out for 1PM, so that morning I put on the "do not disturb" sign on the door and went down to the lobby. To make extra sure, I confirmed with the employee at the front desk that I was able to leave my belongings in the room until 1PM and she confirmed that no one would enter my room while I was out. I came back to gather my luggage and personal items from the room and my room key no longer worked. I asked for a new key and was told someone had entered my room when I was not there. I feel very uncomfortable with this and that my privacy was violated. Now I am worried about who and when someone will be entering my hotel room at any point whether I am there or not there.

Explicit text from a staff member at 1am. Employee even went as far as mentioning my room number in a threat. Reached out to management multiple times to file a complaint, and not one call back.

Nice, newer hotel with lovely amenities like the gym and hotel bar/restaurant area. Stayed here twice and had a great experience. The room layout is unique, featuring a large bad, sofa and massive TV. Bathroom has bright lighting and huge shower with a glass wall so no curtains to mess with which is great. Location is close to major roads and food. Will be staying here again in the future.

This hotel was recommended by a coworker. I wanted to stay somewhere that was close to the Cincinnati Zoo. This was it. Great rooms, friendly staff. No breakfast. I didn't expect free breakfast. Good selection of tv. Bathrooms clean. Good temperature of water.

This is a new hotel. Everything is clean and modern. The staff is very nice. Breakfast was very good. Our room was awesome. So pretty! We enjoyed the outdoor fire pit.

Not a bad hotel. Rooms could use a bit better cleaning and soundproofing. Otherwise, it's a pretty good place to stay.

Clean room and friendly staff. Sadly there were no sanitizing wipes and an empty bottle of hand sanitizer in the fitness center. Also the water dispenser in the fitness room is not working. Towels in the room and fitness area are ragged and show stains.

We live close— over the river in fort thomas- about 20 miles. Our daughter was invited to a sleepover in the area and I drive for Amazon flex- the warehouse is close to this hotel so I thought we’d make a night of it and I could work a shift or two. Just WOW! First off, we are Marriott members and when we requested an upgrade it was given. Very friendly, helpful and professional staff. And for me, I always struggle to use those mobile keys but it worked right away. The room- this is the king suite but it’s huge and it’s so clean. My husband cleans the bathroom anywhere we go. I love that he does it but the things we have seen. Anyway, he is walking around talking about how much he loves this clean room and that after cleaning the bathroom he was shocked not to have found any hair. Great job housekeeping!! This room has USB ports all over, and two large TVs and a lot of space. I love the view as I have been watching the birds playing. My kiddo loves the sofa area and has deemed it as “hers” until she goes to the party. Everything is just easy thus far and I am sure it will continue to go as smoothly… It’s a block from Walgreens - not sure if you could walk it as I forgot to see if there was a sidewalk.. Headed to the gym to check it out and we will update with more pics after our stay. I was so pleased with how our stay began that I didn’t want to forget to write a review :) Opened in 2019 and it looks even newer and so far everything is clean/pristine The rest of our stay was amazing! That gym— wow! Upscale cardio and weightlifting machines— leg press, chest press, bicep and tricep machines.. on the cardio you could use their machines for Facebook, Twitter , YouTube and netflix. Our kiddo was able to sit on a bench and watch tv and use the bike while we used the equipment . Also water machine and cups. Free ear buds also. They food and drinks and coffee- Starbucks type.. I didn’t personally use but I did enjoy a Klondike bar from the the front desk store. The bathroom is just smart and easy as everything was here. Check the pics And again- USBs everywhere…. So convenient! We saw some slivers of the sun setting

Outstanding hospitality and service. We had forgotten a couple hygiene items and had bothered the lady at the front desk, Amber, probably 4-5 times for different things and she was happy and quick to help every time! Just felt like she went above and beyond and that’s what it’s all about

No issues. The kids across the hall kept coming and going in and out from room to room for a couple hours and that was a tad annoying because the doors are loud IF you let them slam. Do better parents. I have four babies and they KNOW better. It is disruptive. It eventually stopped around 930pm. Other than that, it was excellent. Amazing mini market selection. I ordered dinner because I didn't want to bother the Cafe staff. Delivery from Chili's was fast. Will be back because Hilton chains are cutting services now and Marriott isn't.

Check in and out was very quick. Staff was pleasant. Room was clean and very nice. The bed was amazingly comfortable. Price was fair. I will definitely consider them on my next trip!

Perfect stay! I was here on a busy weekend with a bachelorette party group. Hotel staff were friendly and accommodating. Check in/check out was quick and simple. We stayed on the top floor where we had a great night. Loved the set up of the room and how clean it was. Definitely would visit again!