Most caring, unpretentious, and welcoming customer service ever. The boutique is very attentive and the SAs are very knowledgeable, letting you try on or see anything you’d like while answering all our questions and giving us info on the brand’s history, production, and creative mission. My sister ending up getting a rare green stingray top handle bag with the signature bvlgari snake head and eyes in malachite. Our SA Fabio was such a joy to talk to and welcomed us back after thinking over the purchase. We were greeted with espressos and sparkling water and the three of us enjoyed a bottle of champagne as the bag was getting boxed up. Truly such a fabulous experience and it’s customer service like this that makes a product luxury.

Good leather bag shop Firenze

Amazing staff compared to Dior. Thank you to Valeria for helping me with a recent purchase. Highly recommend if you’re looking to shop.

I was helped at this store by Damiano and he was amazing! So attentive, knowledgeable, and friendly! He took his time showing me all the bags I wanted to see and was truly passionate about bvulgari. Great experience thanks to him!

Out of all of the high end brands in Florence, Bulgari offered by far the best level of service. Myriam was just amazing, so helpful and patient and friendly.

I highly recommend this specific Bulgari Boutique in Firenze. This will be a long review because I wanted to make sure and document the entire experience so you readers can appreciate how exemplary the staff are. It was the day of our wedding anniversary, and to celebrate , my wife and I both decided to get something from Bulgari, particularly while in Italy, to celebrate. Right away we were greeted by the excellent staff and made to feel very welcome. I had already made up my mind that I was getting myself an Octo Finissimo that I have been wanting for a few years, but was undecided between two models. This was when I met Mr. Damiano. We sat down and Damiano listened to me talk about the two models I wanted (the GMT CHRONO and the classic Blue steel model). Damiano was very knowledgeable about the models and the history and design of the Octo. I think he could tell that I have been researching as I begin to recite all sort of specs and facts about the Octo that I can remember, he would endearingly say “Bravo” each time😁. But even after all I’ve read , Damiano still shared some really enlightening facts about the Octo that I did not know! Things like the bracelet taking its design from the Spanish steps, to subtle things about the edges and the minute complication, all along while interweaving so much detail about Bulgari that Damiano drew from his over 15 year history working for Bulgari. He was never pushy or rushed me at all, it felt like he was an old friend and we were just hanging out talking about watches and Italy, we were even offered coffee and drinks while shopping. I made my choice and got the classic Blue Steel and could not be happier with my purchase. My wife purchased diamond earrings that Damiano was also very knowledgeable about. We will walk away with so many stories about the pieces we purchased. Now comes an interesting part, during our anniversary dinner , I noticed that my watch had stopped which I thought was odd. Damiano had given me his business card before we left so I messaged him right away. We were leaving for Cinque Terre in the afternoon, so we made arrangements to meet at the shop first thing in the morning. That morning I was again welcomed into the shop by what felt like the entire staff, who appeared to have been eagerly expecting me and all very concerned about my watch. Make a long story short, because Damiano and I were so immersed in our many conversation topics, we both glossed over a simple detail that I had to wind my watch 50 times to get its first full charge 😅. I was embarrassed but I think we all collectively breathed a sigh of relief that it was not something serious. Anyway if it were more serious, Damiano and staff already had a plan B, which was to order a new model ASAP and have it shipped to the boutique in Milan where I will be the following week. I am overwhelmed and soooo incredibly in awe at this level of service. Damiano asked that I keep in touch and let him know right away if anything else happens during the next week. I come away with such peace of mind and an incredible top notch customer experience. We will definitely be repeat customers of this location , where I feel like it’s the only place I ever want to purchase Bulgari products😁. I look forward to coming back on our next visit to Florence and to see mio amico, Damiano. Mille grazie!!!

I can't express enough about the fantastic experience I had with SA Enrico! He truly made my shopping adventure absolutely amazing. Enrico not only helped me find the perfect bag for my cousin, but he also explained every little detail with such clarity and enthusiasm that I couldn't help but be excited about this purchase. His personable approach and expert guidance turned what could have been a regular shopping trip into a delightful and personal experience. Enrico's dedication to making sure I got exactly what my cousin was looking for made all the difference. Huge thanks to Enrico for making it not just a purchase, but a memorable experience at the boutique!

We visited this store a few days ago. My wife was looking for sunglasses. We met Katerina who not only to help us with a purchase, but who also made us so happy. Katerina is very polite, pleasant, very tactful and patient. She knows exactly what to advise the client. Thank you very much Katerina. We will visit your store again next time and will recommend it to others. 🙂👍

Top !!

Very professional and courteous.

Nice sales

Great shopping experience as always

Rude, not respected experience. My fiancé and I were so disappointed when we suffered this terrible treatment during our honeymoon. The employee focused on another guest’s request right in the moment we were trying to wear a beautiful ring, which kind was selected to be our wedding ring by ourself. But the size wasn’t fit me, and she made us to wait there like fools. After the guest leaved, she turned to us and gave us another ring which size is still not fit. “Do you want to buy it or you are just wondering?” She said. It was hard to believe what I just heard about, so I chose to pass. Maybe most of people came to this store to buy a clear product, but someone needs to be sure about what it looks like when wearing it before buying it. Please be patient and polite with these people, or you would lost lots of costumers and brand spirit! 不推薦來這間bvglari購買商品，店員完全忽略我們，試到一半還去招呼別人，讓我們空等10分鐘，最後拿了還是size不合的戒指，不耐煩的問我們是要買還是只是想試！

Kateryna is so great. 10/10 service! I had a really great and personal experience.