1/5 Manny V. 10 months ago on Google
The
absolute
worst
service
I
have
ever
received
at
a
place
of
lodging,
ever,
anywhere
in
the
world.
First
day,
I'm
told
that
each
room
gets
2
free
water
bottles
per
day.
Great.
One
of
those
days,
the
water
bottles
are
a
bit
different
(they
looked
like
hard
plastic
made
to
feel
like
glass).
Didn't
think
much
of
it.
At
the
end
of
my
trip,
I
refilled
a
few
of
the
standard
bottles
and
one
of
the
hard
plastic
ones
and
took
them
on
my
train
to
Rome
to
stay
hydrated.
I
then
get
a
text
from
the
Residenza
Florentia
staff
telling
me
I
have
to
pay
€25
because
I
took
one
of
the
hard
bottles
which
turns
out
were
glass.
Again,
I
was
told
on
day
one
that
all
water
bottles
were
free,
and
I
was
NEVER
informed
that
the
harder
bottles
had
to
be
left
in
the
room.
It
also
didn't
say
so
on
the
bottles
or
in
the
room.
I
was
never
told.
I
said
this
to
the
Residenza
Florentia
staff
who
texted
me
and
expressed
my
displeasure
with
the
poor
communication,
which
felt
like
they
were
trying
to
make
some
extra
money
from
me,
and
expressed
that
if
this
were
actually
pursued,
it
would
certainly
leave
a
negative
impression
and
merit
a
negative
review.
Again,
had
anything
been
communicated
in
writing,
verbally,
or
otherwise,
I
would've
certainly
obliged.
But
it
wasn't,
and
no,
it's
not
obvious.
What
followed
from
the
staff
of
Residenza
Florentia
were
grossly
unprofessional
and
offensive
accusations
via
text
of
how
"it's
obvious"
and
"do
you
also
steal
the
bathrobes
at
other
hotels"
and
"you're
the
one
who
thought
it
was
okay
to
steal
a
water
bottle."
I
paid
€1,922.01
to
stay
at
your
1-star
hotel
for
8
nights,
and
I'm
a
stupid
thief
who's
out
to
steal
a
water
bottle
that's
apparently
worth
€25?
Right...
Unfounded
accusations
of
criminal
behavior
meant
to
cover
up
for
poor
business
communication
and
a
general
lack
of
respect
and
professionalism.
If
you
like
being
treated
with
respect
and
dignity,
DO
NOT
stay
here
when
visiting
Florence.
Look
elsewhere.
I
know
I
will.
There
are
much
better
places.
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