Residenza Florentia image

Residenza Florentia

Capsule hotel

😠 The absolute worst service I have ever received at a place of lodging, ever, anywhere in the world. First day, I'm told that each room gets 2 free water bottles per day. Great. One of those days, the water bottles are a bit different (they looked like hard plastic made to feel like glass). Didn't... People often mention molto, room, hotel, bottles, stay, struttura,


Address

Via del Sole, 8, 50123 Firenze FI, Italy

Website

residenzaflorentia.com

Contact

+39 338 531 8793

Price rating

$79/night

Rating on Google Maps

4.10 (67 reviews)

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Featured Reviews


Frequently mentioned in reviews: molto (11) room (10) hotel (9) bottles (7) stay (6) struttura (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Manny V. 10 months ago on Google
    The absolute worst service I have ever received at a place of lodging, ever, anywhere in the world. First day, I'm told that each room gets 2 free water bottles per day. Great. One of those days, the water bottles are a bit different (they looked like hard plastic made to feel like glass). Didn't think much of it. At the end of my trip, I refilled a few of the standard bottles and one of the hard plastic ones and took them on my train to Rome to stay hydrated. I then get a text from the Residenza Florentia staff telling me I have to pay €25 because I took one of the hard bottles which turns out were glass. Again, I was told on day one that all water bottles were free, and I was NEVER informed that the harder bottles had to be left in the room. It also didn't say so on the bottles or in the room. I was never told. I said this to the Residenza Florentia staff who texted me and expressed my displeasure with the poor communication, which felt like they were trying to make some extra money from me, and expressed that if this were actually pursued, it would certainly leave a negative impression and merit a negative review. Again, had anything been communicated in writing, verbally, or otherwise, I would've certainly obliged. But it wasn't, and no, it's not obvious. What followed from the staff of Residenza Florentia were grossly unprofessional and offensive accusations via text of how "it's obvious" and "do you also steal the bathrobes at other hotels" and "you're the one who thought it was okay to steal a water bottle." I paid €1,922.01 to stay at your 1-star hotel for 8 nights, and I'm a stupid thief who's out to steal a water bottle that's apparently worth €25? Right... Unfounded accusations of criminal behavior meant to cover up for poor business communication and a general lack of respect and professionalism. If you like being treated with respect and dignity, DO NOT stay here when visiting Florence. Look elsewhere. I know I will. There are much better places.
    3 people found this review helpful 👍

  • 1/5 Kobe A. 1 year ago on Google • 351 reviews
    So, the accomodations are small but quite ok, but more than 8 months after we got home we got a nasty surprise. On instructions of the people there, we gave our rental car to a local garage, they drove through a forbidden zone, and we got a big fine. We contacted the people, they told us, 8 months after the fact, they needed the receipt of the garage. Expensive garage, expensive fine. Don't get fooled!

  • 4/5 Andrea M. 1 year ago on Google
    Struttura di 9 camere situata in centro a Firenze a poca distanza dalla Stazione di Firenze Santa Maria Novella e da tutte le altre attrazioni turistiche più note (Galleria degli Uffici, Piazza della Signoria, ecc....). Arredata con un gusto sobrio ma classico, con un bagno adeguato agli spazi delle camere piccole ma confortevoli, la struttura brilla per la pulizia e la cortesia degli operatori che si sono dimostrati molto disponibili a rendere il soggiorno piacevolissimo. Uniche note dolenti l'ascensore per 2 persone che staranno comunque strette e magari un suggerimento, la macchinetta del caffè in camera (o il bollitore) che vista la quotazione potrebbe essere una coccola piacevole per il cliente. Si trova in piena zona ZTL quindi l'auto va lasciata in una garage convenzionato ad una cifra giornaliera non indifferente il che rende la cosa soggetta ad attenta valutazione del viaggiatore.
    1 person found this review helpful 👍

  • 5/5 bretstang06 11 months ago on Google • 19 reviews
    Very nice place to stay. Very quiet at night. Located within walking distance of many attractions and sights. We enjoyed our stay. Thank you.

  • 3/5 Sylvie R. 2 years ago on Google
    Correct

  • 5/5 Isabella da V. 1 year ago on Google
    (Translated by Google) Highly recommended. Spotlessly clean room. As well as the bathroom. Extremely comfortable bed. Great location. In five minutes you arrive at the Duomo and it is very close to the SM Novella station. Super nice staff (Original) Consigliatissimo. Camera perfettamente pulita. Così come il bagno. Letto stracomodo. Posizione ottima. In cinque minuti si arriva al Duomo ed è vicinissimo alla stazione di SM Novella. Personale super gentile

  • 4/5 Adriana B. 2 years ago on Google
    (Translated by Google) Overall discrete experience. Located a few steps from Santa Maria Novella, the residence offers clean and sufficiently spacious rooms. I recommend accommodation that is not facing the street. Too much noise late into the night. (Original) Esperienza tutto sommato discreta. Ubicato a pochi passi da Santa Maria Novella, il residence offre camere pulite e sufficientemente capienti. Consiglio una sistemazione che non sia affacciata sulla via. Troppo rumore fino a tarda notte.

  • 3/5 Fabrizio B. Di M. 2 years ago on Google
    (Translated by Google) The place of course being Florence is special but the spaces are minimal (at least for the room we had booked) The lift to access the floor is tiny. All through the internet no contact with the seller except by message. (Original) Il posto naturalmente essendo Firenze è speciale ma gli spazi sono minimi(almeno per la stanza che avevamo prenotato) L'ascensore per accedere al piano è minuscolo. Tutto tramite internet nessun contatto col venditore se non tramite messaggio.

  • 5/5 Milanorooms B. 2 years ago on Google
    (Translated by Google) The property is located in an exceptional location, close to the station and all the main points of interest in the city. The rooms are new, clean and well organized, in our room there was also a Smart-TV. Excellent reception, the girl was very friendly and they even automated the entrances in case of late-check in. At check out, you can leave your luggage at the property. (Original) La struttura si trova in una posizione eccezionale, vicino alla stazione e a tutti i principali punti d'interesse della città. Le camere sono nuove, pulite e ben organizzate, nella nostra camera c'era anche la Smart-TV. Accoglienza ottima, la ragazza è stata molto cordiale e hanno anche automatizzato gli ingressi in caso di late-check in. Al check out è possibile lasciare i bagagli in struttura.

  • 1/5 Salomé B. 2 years ago on Google
    (Translated by Google) We stayed here for 3 nights. The hotel is in a much too noisy environment. It is located next to a cinema (we could hear all the sounds of the movies from our room) and in a busy and shopping street. We did not sleep well and could not rest. Also, we didn't have a mirror or chairs in our room. For the price we paid, it is way too expensive. I do not recommend. (Original) Nous y avons passé 3 nuits. L'hôtel est dans un environnement beaucoup trop bruyant. Il est placé à côté d'un cinéma (on entendait tous les sons des films depuis notre chambre) et dans une rue passante et commercante. Nous n'avons pas bien dormi et n'avons pas pu nous reposer. De plus, nous n'avions pas de miroir ou de chaises dans notre chambre. Pour le prix que nous avons payé, c'est beaucoup trop cher. Je ne recommande pas.

  • 4/5 Rachele T. 1 year ago on Google
    Ottima la posizione. Camera piccolina ma ben strutturata. Letto comodissimo, doccia spaziosa e curata la pulizia. TV molto recente. Unica pecca è stata la dimenticanza nel confermarci la prenotazione fatta un paio di mesi prima, per cui abbiamo pagato di più poiché oramai eravamo in alta stagione.

  • 3/5 Alice A. 1 year ago on Google
    Struttura in un palazzo antico, spazi ristretti e piccolo ascensore. Spazi del residence riarredati di recente e moderni. Camera sufficientemente spaziosa e dotata del minimo indispensabile. Adatto per brevi soggiorni. Posizione ottima e centrale.

  • 5/5 Michele Lovaglio /. 1 year ago on Google
    (Translated by Google) The room is very refined and clean. The owners are very kind and very attentive to the needs of customers ... also the property is located in the heart of Florence. (Original) La stanza è molto raffinata e pulita. I proprietari sono gentilissimi e molto attenti alle esigenze dei clienti...inoltre la struttura è situata nel cuore di firenze.

  • 5/5 Omaima E. 1 year ago on Google
    Abbiamo alloggiato io e una mia amica quest’estate! non c’è molto da dire.. struttura piccola, ma accogliente. Ben collocata al centro storico, bar e ristoranti. Sono tutti attenti alle pulizie e super cordiali. Il ragazzo che gestisce la struttura è gentilissimo e super disponibile. La consiglio e stra consiglio, ci tornerò sicuramente ❤️

  • 5/5 Nemo C. 1 year ago on Google
    Abbiamo soggiornato in 2 per 4 notti. Il personale è stato molto gentile e disponibile sin da subito. La camera è molto minimal ma molto efficiente: armadio dotato di cassaforte e minifrigo riempito quotidianamente con acqua offerta dalla residenza; tv smart con Netflix e primevideo disponibili; letto un po' duro ma comunque comodo e bagno completo con doccia. Nel complesso tutto molto pulito. Ci hanno inoltre permesso di lasciare le valigie in hotel dopo il check-out con possibilità di ritirarli quando più comodo. Quanto concerne l'ubicazione, l'hotel è centrale e molto vicino alla maggior parte dei luoghi d'interesse (quasi sempre distanti massimo 10 min a piedi). Unica pecca potrebbe essere il frastuono proveniente da un pub vicino, ma per la maggior parte del tempo era coperto dalla buona insonorizzazione della camera.

  • 1/5 ayushi b. 7 months ago on Google • 1 review
    The owner is a cheat, no manners at all. We were given a room without AC, and when I called the hotel, they said you can leave the hotel, please call in the morning. I had to leave the hotel at night 11:00 pm, as it was so suffocating no windows no Ac. Stayed at station for the night l, got another hotel in morning, at double price Still the hotel owner did not refunded my stay amount for Euro 459 for 3 nights. It is worst experience ever, the pictures are not the same as the hotel.
    2 people found this review helpful 👍


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