1/5 Gautaman S. 2 years ago on Google
Extremely
appalled
at
the
way
the
swatch
staff
in
Firenze
handled
the
release
on
the
moonswatch.
Let
me
make
it
clear
,
I
have
no
issues
with
coming
early
and
waiting
in
an
orderly
queue
even
for
6
hours
to
make
the
purchase.
There
were
kindred
spirits
in
the
line
who
were
great
to
talk
to
and
this
is
what
would
make
the
overall
wait
fun.
Arriving
at
7am
,
there
was
line
of
approximately
30-50
people
which
consisted
of
around
30
people
clustered
outside
swatch’s
entrance
and
the
rest
in
an
orderly
line
behind.
The
issues
first
started
when
staff
hired
by
swatch
to
manage
the
event
arrived.
3
Men
in
suits
who
were
supposed
to
handle
the
doors
and
the
line
,
did
nothing
to
establish
a
line
other
than
to
“push”
the
line
back.
The
cluster
in
front
of
the
door
had
not
disappeared.
When
swatch
staff
arrived,
they
too
did
nothing
to
control
the
line.
Upon
opening
the
cluster
at
the
front
had
grown
to
around
70-80
people,
the
3
men
hired
by
swatch
were
nowhere
to
be
seen
and
had
retreated
inside
of
swatch
and
did
nothing
other
than
have
one
person
manage
the
door,
one
person
scanning
green
passes(?)
and
one
other
doing
nothing.
A
small
syndicate
of
punters
saw
that
this
situation
could
be
hacked,
and
sent
their
friends
to
the
door
to
push
their
way
in,
purchase
watches
and
then
immediately
return
to
the
line
to
repeat
the
process
again.
To
do
this
they
elbowed
jostled
and
pushed
people
out
of
the
way
,
RIGHT
IN
FRONT
OF
SWATCH’s
DOORS,
IN
CLEAR
SIGHT
OF
THE
HIRED
STAFF
INSIDE.
(
last
I
heard
these
punters
managed
to
purchase
5-6
watches
each.)
While
I
won’t
go
into
specifics
,
why
did
swatch
staff
not
recognise
that
the
same
person
was
buying
the
watch
more
than
once
?
(
maybe
the
above
point
,
may
not
make
sense
if
the
person
inside
is
helping
the
person
outside)
What’s
the
point
of
hiring
extra
staff
if
your
own
store
manager
won’t
tell
them
what
jobs
they
are
supposed
to
do
?
Why
were
staff
hired
for
crowd
control,
inside
the
store
and
not
outside
controlling
the
crowds?
To
the
point
above,
why
did
the
staff
clearly
allow
a
Mob
to
build
outside
the
door
and
jostle
and
hassle
,
women,
children
and
older
folks?
During
this
situation
several
altercations
broke
out
outside,
a
person’s
nose
was
bloodied
,
several
were
elbowed,
pushed
and
hassled.
One
girl
beside
me
ended
up
crying
in
panic.
All
over
the
world
you
see
videos
of
orderly
lines
and
even
the
police
coming
to
assist,
in
ensuring
that
scuffles
and
arguments
do
not
take
place.
The
police
came
to
tell
us
to
wear
our
masks.
And
during
this
time,
crowd
control
staff
were
inside
the
building
doing
nothing
but
talking
to
each
other,
and
pointing
through
the
glass
door
into
the
mob
that
was
fighting
among
each
other
,
who
to
let
in
next.
Swatch
Firenze
,
this
event
was
a
joke
and
you
have
a
lot
to
answer
for.
There
were
many
ways
to
make
the
situation
easier
to
handle.
I’ll
even
help
you
with
the
answer,
1
staff
to
stand
outside
and
register
the
phone
numbers
of
people
to
tally
to
the
number
of
stock
you
had
inside.
2
to
have
your
staff
restrict
people
from
entering
swatch
until
and
orderly
line
was
constructed.
People
came
from
7am
to
queue
and
could
have
been
told
to
go
home
at
11am
had
the
above
been
done.
But
they
had
to
wait
till
you
ran
out
of
stock
at
1.30pm.
In
the
end
I
got
my
watch,
but
I
hate
swatch
and
how
they
handled
the
situation.
What
an
absolute
joke
of
a
brand
👍🏽
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