This airport is very important to the city and a gateway to Tuscany. However the lost and found office working hours are a urgent need of change. Currently the hours of operation are from 8am-9am and from 9am to 3pm (15:00) the office is closed. Passengers can not speak with anyone by phone either. Emails are not returned promptly due to the hours of operation. This creates a very stressful environment and a poor experience to passengers arriving to airport. The airport provides 2 kiosks, however passengers are in need of help and prompt assistance. Improving and addressing this matter urgently will provide passengers a better experience. This is extremely important to tourism for the beautiful city of Firenze. The city deserves a better customer service experience at it’s airport for it’s residents and visitors. Please consider address this matter at once.

Disaster of an airport. Check in lines circled entire departures terminal. Withwith only 40 mins of rain, the airport canceled nearly ten international flights. We were then bused to bag claim where we were told to wait for our bags. Our bags did not arrive. No staff helped us. One of our fellow passengers’ Air Tags tracked her luggage to be just outside bag claim sitting on a truck at the tarmac without our sight. However, staff informed us that due to lack of staff, there were no drivers to drive the truck to bag claim! Fellow passengers were rebooked onto flights days later with staff refusing to book hotel rooms for them. We encountered passengers who had lost luggage 3-6 days earlier and had to wear staff yellow coats to search by hand on their own across airport warehouses. Worse, no vending machine or water machine worked - there were elderly/frail people suffering without any help. If we left bag claim we were not allowed back. It has been over four hours and we are all still waiting for our bags without anywhere to go. The worst part is after just 30 mins of canceling most flights, inbound arriving flights began landing anyway and receiving their luggage, despite claims of “understaffing”. Absolute terrible airport experience. PLEASE TAKE A TRAIN IF YOU CAN!

Big improvements during the past few years thanks to the tramway, the new traffic circulation when leaving the airport. People working there proved to be top notch when dealing with issues (canceled flights), coffee options are decent for italian standards. Unfortunately the main issues are still there: only 1 runway, gates are tight and will get crowded in no time, insufficient waiting areas. Main thing: if you are flying internationally you’d better consider Pisa for landing/departing, a bit of wind can make the airport unusable

Never choose this airport as your arrival. You've been warned. As someone who live here in florence, the airport staffs can be really rude to tourists,and I've witnessed that, but if you can speak Italian, they'd be lil kinder to you. Maybe because of the language barrier. It's normal for passengers whose arrival is to florence, to get their luggage delayed 1-3 days, reasons are they'll custom control your every single thing they find strange. I don't really recommend arriving at this airport.

I witnessed AirDolomiti and Lufthansa employees acting in ways that exhibited not only their lack of basic competence but also their rudeness. I was lucky and had an okay experience, despite choices made by the employees I encountered. However, I witnessed them treat other passengers in ways that were unbelievable. For example, after an unreasonably long check-in counter delay where for one period, for over 30 minutes, 3 Lufthansa employees refused to check in any economy passengers and instead talked to each other (creating an incredibly long line, see photo attached) whereas 2 other Lufthansa employees continued checking in 1st Class passengers. Perhaps this was unavoidable, but it was inconsiderate that they refused to explain the delay to any passengers. We had maybe 20 people ahead of us when we arrived yet it took over 45 minutes to reach the check-in counter. Another big problem: Lufthansa (operated by AirDolomiti) over-sold the flight. Perhaps this is not something the employees at Florence Airport can change. However, the employees can choose how to handle the situation. I witnessed 8 people get “kicked off” the flight. However, the employees did not tell them until the very last moment when they were scanning their ticket at the gate. This happened after the long check-in delay and also the flight itself (Florence to Munich) was delayed by 120 minutes. Why did the employees make the passengers suffer for hours and hours before telling them they must leave the airport and get a flight tomorrow? There are no other flights today and Lufthansa forced many passengers to stay an additional night in Florence. This also includes 2 passengers who had booked first class and I overheard they are Star Alliance Gold Members. Why treat them with such thoughtlessness? I found the entire process to be a complete clusterf*ck and the employees were either not around at all to help, or were very inconsiderate and rude to the passengers they had inconvenienced for 3+ hours. Avoid this airport at all costs… or beware. Alternatively, take the high speed train to Rome and fly from Roma. This happened 12-JUNE 2022.

Possibly the least effective airport in the world. Came 04:30 in the morning, have checked-in online, and still need to stand 2 hours in line to drop off luggage. There were 3 open desks, but then 2 of them left and didnt return. A family of 5 got priority to buy tickets, wich alone took 25 minutes (they arrived last in the line). Theres also almost no seating, food or other things you would think was normal in a «modern» airport. Stay clear if possible, this is not worth it.

This airport is always chaotic. From checking to baggage claim it always feels like you're rambling through a third world flea market. Thank goodness the staff are always nice and helpful. There is a lot to streamline in this airport. Getting there is easier than before. The tram next to the airport takes you to the train station in Firenze where you can then catch a train to take you lost places in Tuscany. We stayed in Lucca and rather than paying nearly €200 for a private shuttle we paid less than €20 for the tram and train. If your willing to walk it's the easiest and cheapest way to get around.

AVOID DEPART/ARRIVE AT THIS AIRPORT AT ALL COST!!! Date: December 2, 2023 It’s one of the worst airport experiences I’ve ever had. I had to agree with all the bad reviews, as it is as bad as everyone says. After receiving boarding pass, was denied to enter security because flight has not arrived yet. Was told it was 5th on queue to land and just needed to wait. After waiting approximately 40-60 minutes, with no place to rest/sit (many passengers were sitting on the floor), found out flight was cancelled. NO REASON given by airport staff, no flight cancellation announcement was made. I found out by logging online through the airline website and going back and forth to the ticketing counter. After waiting about 4 hours in limbo, went to the ticket counter to check on updates. Was given a handwritten note to check in tomorrow morning. No compensation/voucher for food, transportation and hotel stay. Couldn’t stay in airport to avoid paying out of pocket for accommodation since airport closes at midnight! Didn’t even help you to book hotel when everything around the airport was fully booked on a Saturday night. In fact, was asked “what is a hotel?” when tried to ask a employee for hotel suggestions. Then asked the information counter, and response was to wait for the announcement which had nothing to do with your flight, only thing you could hear is DO NOT SMOKE announcement. Wrote a complaint letter to airline after arriving and airline refused any responsibility, stating cancellation was due to bad weather? (See attached pics of a nice sunny day, stayed over night didn’t even see a rain drop). Of course I’m no expert on flying condition, I wouldn’t want to fly in bad weather either; but if this airport is so sensitive that it couldn’t even handle any cloud/wind, then why even built the airport here? Why didn’t transfer passengers to nearby cities’ airports and try to depart on the same date? In summary this airport has: * Incompetent staff, no communication whatsoever * Bad design: no place to sit, only able to fly when weather is perfect * Bad operating hours (doesn’t open 24/7) This kind of service is unacceptable anywhere but especially from an international airport in a major city in Europe. I gave one more star for the automated espresso machine as it is the only good functional item in the entire airport. For people who still want to/from travel to this airport, be ware only assuming only on a perfect weather day, everything is great, no checked bags, then this place will work. But it’s too much of a risk to use this airport as part of your trip. I hope Italy will improve the conditions of this airport and lower its delay/cancellation rate that causes tremendous inconvenience to both the passengers and the airlines. —————————————————————————— In sintesi questo aeroporto ha: * Personale incompetente, nessuna comunicazione * Cattivo design: nessun posto dove sedersi, in grado di volare solo quando il tempo è perfetto *Orari di apertura errati (non apre 24 ore su 24, 7 giorni su 7) Questo tipo di servizio è inaccettabile ovunque, ma soprattutto da un aeroporto internazionale in una delle principali città europee. Ho dato una stella in più per la macchina per caffè espresso automatizzata poiché è l'unico articolo funzionante in tutto l'aeroporto. Per le persone che vogliono ancora viaggiare da/per questo aeroporto, fate attenzione solo supponendo che solo in una giornata con un tempo perfetto, tutto sia fantastico, senza bagagli registrati, quindi questo posto funzionerà. Ma è troppo rischioso utilizzare questo aeroporto come parte del tuo viaggio. Spero che l’Italia migliori le condizioni di questo aeroporto e riduca il tasso di ritardi/cancellazioni che causa enormi disagi sia ai passeggeri che alle compagnie aeree.

There is no staff after the pandemic and all flights are delayed by 2-3hr because of NO STAFF after the pandemic. The airport has not hired anyone! If I could I would give a 0 star 🤣

Visited this airport on in November at 9:30AM on a Thursday and the airport was not packed at all. it took 5 minutes to go through security— quick, fast & efficient. In total , ~15 minutes to get to the gate area from airport arrival to sitting down with carryon luggage. I would gauge when you go based on season so you don’t have to wait too long at the airport. We got to the airport 2.5 hrs early based on the reviews, but likely only needed 1.5 or less. Nice & clean airport too. -1 star for the lack of seating at the gating area. I can see why this gets bad ratings because it’s super packed by having several gates on top of each other and board within the same hall. On a busier day, I can see this being a nightmare.

Check in line looked to be 2 hours. The flights were 90% delayed (see pic). The location is very small and super slow. You will most likely miss your flight or connection if you aren't here many hours in advance. The worst airport I've ever had to go through. There are only 10 gates that are bunched up in a single location with maybe enough seats for 100 people total. Our gate was changed to a different one and with the mad dash of desperate travelers, it became chaos as lines turned into a crowd and everyone was trying to get into the shuttle bus that takes you straight to the plane. There is no direct access to the plane here, all flights must be via a shuttle. Highly recommend to try and avoid flying out of this airport and make the trip to another city's airport.

This is a tiny, packed airport that does check in via downstairs shuttle; make sure to come early as sometimes if there is issue with your tickets it’s hard to get through to the counter without meeting a long line. The airport is really small but not congested. There is a train right by the airport that takes you to the central city, however it doesn’t run 24/7, so if your flight is too early or late you are better off with a taxi. Mostly recommended method is to leave or arrive during working hours. The train cost about 1,80$ or so, not a bad value for a train ride. The stops are really fast in hop on hop off, so make sure you aren’t sitting down if you are about to get off on the train.

This airport is tiny and has just one very short landing strip so any wind or rain cause flight delay. And then you have to take the bus as walking to the aircraft is not allowed, which also slows things down incredibly. Of course today no exception … 40min delay to Munich … with perfect weather conditions.

This airport is pretty useless. When we first arrived, the wind condition was ~ 14mph, so this airport was closed and we eventually landed in Bologna instead. Although the TAP airline insisted that there will be a transportation arranged from Bologna to Firenze, there was nothing after waiting for an hour. This airport and Bologna airport had nothing prepared for us so we found a way back to the center on our own. Another issue is the tax refund. I have been to many counties but it is pretty shady what they do here. There was an office on the first floor right in front of the coffee shop, the person will scan your boarding pass, passport and receipts. And then he will ask you to go to the another office nearby to complete. This is a third party vendor, so they make it difficult for you to get the refund via CC, which was the option I chose online. I eventually chose the cash option in dollars, which they take a steep cut (20-30%). This is a pretty touristy place so I am surprised that the local government doesn’t regulate and make the tax refund process easier for tourists? Have a Global Blue machine like other airports, it is not that difficult. Next time, I will just fly to Rome or other cities and hope it would provide a better experience.

Small, but nice airport. Everything works and it's absolutely clean, unlike some other small airports in Europe. Duty-free is the usual rip-off, but the cafes and snack bars are not. And their offerings are good. Passport control can be tiresome, even if you are an Italian citizen. The automatic passport readers aren't automatic, but even if they were they seldom work. A caution for international travellers - once you go through the security into the international gate seating area you can't get back out.

This is a small airport but it works pretty well. We were checked in by BA in about 10 minutes and through security without any delay. There are duty free and food shops once you're through security. Most gates are on the lower floor where there is another good cafe with fresh food including sandwiches and pastries (tasted - very good!). One downside of the airport is that getting to the car hire centre invlives using a bus which gets very full. Be patient! Would be happy to use this airport again.

One step up from a refugee camp. Very few places to sit. No water fountains or place to fill a water bottle. Busses from the gate to the plane. Have to take off your sweater for security, but can get glassware and glass bottles after security. Definitely interesting, but stoked for the cheap flight to Athens. 😅

Not a great airport. The good thing: it's quite fast when your just having hand baggage. The toilets were quite dirty, the rental car shuttle bus kept us waiting for approximately 20 min. Would have loved a shorter frequency to get faster to the rental car offices. Could be quite improved in my opinion

Very convenient airport, in that it is in a good location to the city. Security line was quick and the duty free shop is nice. However, the amenities are lacking. There is very little seating and dining in the airport and does not make for a pleasant experience when you are waiting for your flight. There were only two open places to get drinks and food once inside, and both have very minimal seating. There are no drinking fountains and the only way to fill up your water bottle is in the bathroom. Everyone is very packed in here which is not an ideal experience.

Small airport, big surprises. The tram was close to the terminal for easy to and from Florence trips. The arrival/departure lounges were a bit cramped, but overall not bad. The charging ports were for USB, and did not fit our charging cords. The Duty Free was amazing. The restaurants were very good.

One of the worst airports I've ever seen. The embarking procedures are a joke. Waiting pressed like sardines in a bus, breathing the exhaust fumes. If you're priority, you're likely to wait the longest in the bus and to be the last to get on the plane. The waiting for luggage can be excruciating, with three belts in a small hall bursting with people. Staff is nice but sometimes overwhelmed. Shops are ok. Avoid it if you can. Get to Pisa, Bologna, or even Rome and take a train.

Although the airport is a regional one, the check in went really smooth with ITA Airways and the security check point went well! You just need to pay attention to the gate 1, it is located at the sencond floor in front of the vip lounge. By the way, they dont have fingers to serve the airplanes.

Got here at 7 am to ensure we would be able to get to the Lost and Found before my sister’s flight (leaving at 10am). This lost and found is only open from 8am until 9am for some reason. We know the bag is here because the Venice airport sent it here, instead of sending it to the address she designated on the form they gave her. My sister was the first in line. The woman working here opened, my sister said “My bag was sent here by the Florence airport, here are the forms,” and the woman then said that because she was the only person working, she could not help anyone and shut the entire office at 8:01am. We were left completely confused. Why was only one person working. She had a conversation with another woman in Italian who said that the woman working was rude, but that she seemed overworked and overwhelmed. The woman posted this note on the window and closed. About 15 minutes later another man showed up to get his lost luggage. We told him what happens and he said that this was the third time the exact same thing had happened to him. Completely unprofessional for this airport to operate this way. There needs to be at least two staff members at lost and found. My sister had a flight, but the woman said she might come back later. My sister has designated me to get her bag if she cannot because I have a later flight. We will see if it works.