Was there in early July when I experienced a heat stroke. Ambulance only took my keys on the way out, so I did not have a way to contact anyone by phone. Felt fine overnight and was ready to go home so asked if they could call taxi service. They said they did, taxi didn't show. I asked would they call and the receptionist did with much eye-rolling and informed me that they couldn't reach me over the phone - remember I did not have my cell and asked them to call for me. After some more eye-rolling the receptionist called again. Waited another hour and half - again no taxi. Fortunately, my neighbor who had seen the ambulance take me away the evening prior called around to check on me and came to pick me up. Meanwhile, I sat outside on a bench, I was freezing cold in the wait are and every time I went inside to check on the taxi status, the security guard stepped in may way as though I was some homeless person trying to get in. And that after they had wanted me to go to hospital for more procedures when I was feeling fine. Also, since I did not have my medicare and supplemental information with me, I informed them that Advent Health had all my information. They send me the bill for the whole enchilada, 17K. I called Orlando and told them I had informed the staff that Advent Health had my information. Billing said they had nothing to do with Advent Health!!!! Seriously, they cannot get the health information of someone who gives them his/her name and social security. I don't think so. They dropped the ball or plain didn't care. At that they were very eager to add fees for services by sending me to a hospital, which I didn't need. I don't assume that the horrible experience is unanimous with Orlando Health protocols at other facilities. However, if you can avoid going there for treatment, you should. They need to work on their standard of patient care instead of trying to add as many services they can to make a profit.

A reasonable waiting time, your employees; Understand security, secretaries, nurses, radiologist, doctors, the times I have had to visit this emergency room they have treated me with the best attitude and have done their job first class. Personally, I am very satisfied with this place. A reasonable waiting time, your employees; meaning security, secretaries, nurses, radiologist, doctors, the times I have had to visit this emergency room they have treated me with the best attitude and have done their job first class. Personally I am very satisfied with this place.

Ended up with a bill from a physician because department did not submit to insurance. Then I call to provide insurance info twice and it was never submitted, now I have a collection account on my credit report. Please explain how this is fair when patient made every attempt to have the issue corrected? I would not mind paying for the service if it was properly handled. Anyone who uses this hospital for treatment be careful and make sure they update your insurance information, the physicians work under their own billing system and not directly through Orlando Health. Doctors seem to be contracted.

OH is the best hospital my family and I have ever been treated at. Doctors and nurses are kind, extremely knowledgeable and so amazingly nice. You feel heard and taken care of always. Their facilities are top notch and super clean. My family and I are sticking to OH doctors and hospitals only. Dr Little and the nurses at Randall Park were absolutely the best! Thank you 😊

Most amazing staff, doctors and nurses. Very clean very quick and very effective. I live a lot closer to many other hospitals, but will make the drive no matter the pain to come here. Thank you so much for all you’ve done.

I had an infection and had some concerns. Immediately I was greeted by two very sweet ladies and was seen immediately. I wish I got everyone’s name as the nurse was so attentive and explained everything. Dr. Pearson and team made me feel great and got me some relief and eased my concerns right away. This ER is so accessible from my home. I love it!

I visited in May because I fell and my foot kept swelling. The nurse was great. I was misdiagnosed by the doctor as having a sprained foot. I was given a sling and crutches but still couldn't walk later when I went to work. The sling wasn't really helpful as it only stopped my ankle from rotating and didn't keep my foot from flexing/extending. When I seen the podiatrist and his x-rays .... I seen the actual break, not close to a sprain. I also thought it was odd the x-ray technician did it while I was laying down in the bed instead of standing. He also told me that I didn't need a lead covering for the x-ray. Hopefully they are more careful with others.

The nurses and doctors didn’t seem to take me seriously. The doctor seemed to blame me for not getting treatment elsewhere even though she or the nurses did nothing when I have come in for the same problem, severe pain and discomfort twice in the middle of the night. They hardly even looked at the problem, they didn’t do any testing or even transfer me to an actual hospital to get the necessary tests. Both the nurses and the doctor gave me attitude and just referred me to 2 doctors who don’t have availability until the end of November or early December. I asked the doctor to put it in the notes they were refusing treatment or testing and she said okay then never put it in the notes or came back to the room. The doctor and nurses were just rude and unwelcoming, didn’t take me seriously, and didn’t treat or test me at all. The doctor’s name was Dr. Katie Pearson.

Excellent service. Check in was a breeze. I was in a room in less than 10 minutes. Nurse and the Doctor listened to my concerns, ran some test and diagnosis came back with in a reasonable time. The entire staff from front desk to time of discharge were friendly and courteous.

Nurse Yahaira and Dr. Toselli are amazing. They both have the perfect combination of knowledge, professionalism, ethic and human warmth. The took care of my daughter (6 years old) last night and I can say it’s been the best experience in my 5 years living here.

I received though care for my emergency visit. I was from out of town and the attending doctor was great! Better than my own primary care doctor and facilities at home. Very impressed with the care I received.

While going to the ER is never a pleasant experience, I cannot say enough good things about the care kindness and compassion of the team here. Top quality care from some wonderful providers.

My experience was excellent in every way since I walked in to the ER until I was discharged. No waiting at all, the attention was the best, very caring and professional, answered all my questions, they informed my primary doctor after my discharge and the place was so nice and clean. I’m very happy and grateful!

The service is excellent and prompt; they have their own laboratory, so exam results are received in minutes. The doctors and nurses are very nice. Unfortunately, some services are limited as they don't have a cafeteria or rooms for overnight stays, but it is primarily an emergency care facility. Other than that, it is my favorite place to go in any emergency.

Was one the nicest emergency room trip I have ever taken. The doctors and nurses were extremely thorough, attentive, and kept you informed of everything that they were doing. Facilities were top notch. I was there about 5+ hours. The mattress was wonderful. They even have a TV in each individual room which help the time to go by a little faster. I would definitely recommend Orlando health emergency on Dowden Road should you need any emergency room service.

The Orlando Health Emergency Room-Randal Park was calming, which was particularly comforting given the stressful nature of emergency health situations. The reception staff were not only prompt and organized but also displayed a genuine concern for the patients. Their professionalism helped streamline the check-in process, making it quick and hassle-free. What stood out the most, however, was the level of expertise and care provided by the medical staff. The doctor, nurses, and staff were not only highly skilled but also took the time to explain the diagnosis and treatment plan in a way that was easy to understand. Their bedside manner was exceptional, and they showed genuine empathy and concern for my well-being.

Waiting time zero, which I appreciate. The first visit was good, however they failed to provide me answers for the antibiotic to no working properly. When I went there the second time, they insisted it is something different... they took advantage and did all type of tests, even my blood type (which I know) They got upset with my husband asking why so many tests. Well, they came to the conclusion I had a stone in my GB using a CT Scan.. but wait, after 30 mins the ultrasound didnt see anything and they told me "oh the big stone (1inch) went away. Seriously?? in less than 30 minutes lol They wanted me to be transferred to remove the GB and I said no, they almost told me... you might die. I ended up days after in the Surgeon and they said it is crazy what happened. My GB was fine! It was a simple UTI and never questioned the antibiotic they gave me and how I still had fever after 5 days. Very sad seeing the claims and how they tried to get advantage. OrlandoHealth people, dont even share your email so I can write you to try to clean your image.

Excellent attention in all areas and all the staff infinitely grateful