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Walgreens

Convenience store Cosmetics store Beauty supply store Drugstore Perfume store Stationery store Greeting card shop

Drugstore chain with health & beauty aids, prescriptions & photo services, plus mini-mart basics. People often mention pharmacy, prescription, prescriptions, hung, happened, location,


Address

20950 Governors Hwy, Olympia Fields, IL 60461, United States

Website

www.walgreens.com

Contact

+1 708-747-0121

Price rating

$$ $$

Rating on Google Maps

1.80 (204 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: pharmacy (12) prescription (11) prescriptions (8) hung (7) happened (6) location (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Hassan A. 4 months ago on Google • 48 reviews
    Store and manager very GHETTO. I placed an online order at about 2 p.m., maybe before then today. I received an order stating customer which is me canceled the order. Called the 800 number and spoke with a manager she wasn't able to get any results why my order was canceled. They hung up on her as well. I had a prescription sent there yesterday morning. Had to call walgreens today 1/22/23 for a update i never received. WHO IS IN CHARGE OF THIS PLACE?

  • 1/5 Samantha Catherine M. 7 months ago on Google • 7 reviews
    Unbelievable. 15 cars in pharmacy drive thru, then 10 people in line inside with 1 person at the checkout counter. He had no clue what he was doing, 2 people took 17 minutes. Finally a woman, Zenaya, came up to help him. She was great. She checked out 3 people while he was still working with 1. Luckily we had her help us, and she went above and beyond! My father doesn’t have insurance so she helped get the price down as much as she could while still working fast. This pharmacy is packed 24/7, and she keeps a great, positive attitude despite everyone complaining to her (which isn’t an easy thing to do). ZENAYA (pharmacy tech) DESERVES A RAISE AND PROMOTION! Even though I waited over half hour to get 2 medications, her customer service is A+++++! (Also, when I called twice yesterday I kept being transferred and ended up on hold for 43 minutes then right when it was connecting the line hung up, second time same thing happened. Really need to get more employees. It is ridiculous! I never post poor reviews but this was just nuts..)
    2 people found this review helpful 👍

  • 1/5 Brian J. 5 months ago on Google • 22 reviews
    What a wonderful way to spend an hour to accomplish nothing. Went in to get wife's prescription, have insurance and a prescription card from my union. The pharmacy said both were "declined". Wanted $453 for what my insurance app said would be $10. After a stink they brought it down to $250. I still wasn't having any of that, got mad and left. Called my company to ask why my medicine was "declined" and they stated they show no attempted claims against either one of my accounts. Never coming back to this location again, went to another and got the script filled for $10 in 30 seconds
    1 person found this review helpful 👍

  • 1/5 Simone B. 4 months ago on Google • 10 reviews
    Worst pharmacy wish I could give 0 stars. My prescription got transferred here bc it was out of stock at my regular location. I call them they said it’ll be ready in an hour, get there 3 hours later they never filled it said I had to wait 30 minutes, go back after 30 minutes they tell me it says it’s not ready until 5?? Meanwhile all the employees are back there laughing playing joking around.

  • 1/5 Jasmine 6 months ago on Google • 7 reviews
    My pharmacy tried to transfer my prescriptions here and this walgreens claimed they never received it. Now I have to contact my doctor to have them send another rx (to my previous pharmacy). I will remain at my previous pharmacy because I have already experienced poor customer service and having a hard time to reach someone via phone. I waited over an hour and still no answer!!!! And then when they did answer they kept putting me on hold so long until I hung up. I wish I had read their reviews before trying to transfer my prescriptions!!!! Worst experience ever!!! Always believe the reviews! 0 stars!

  • 1/5 Taylorr S. 5 months ago on Google • 3 reviews
    The pharmacist Aro was EXTREMELY RUDE. Had an attitude because they didn’t have my prescription ready after waiting over two hours. The manager Debra had to step in and handle my needs. Ms. Debra was a saint and I appreciate her for helping.

  • 1/5 Larry S. 8 months ago on Google • 1 review
    I am a physician and dealing with this pharmacy has been the worst customer service experience of my life. They put me on hold for 18 minutes then hung up on me. Completely unprofessional. I will absolutely be warning any future patients against filling prescriptions with this pharmacy
    5 people found this review helpful 👍

  • 1/5 VANESSA B. 4 months ago on Google • 1 review
    It's 1:30 am. One car is in the drive thru waiting at the Pharmacy. You can hear voices. No response. They just ignore the cars. We knew this was a hit or miss. I would never waste my time here. Just wait till they figure out that some people will appreciate being in the US and they will happily get the training to take these job. Keep sleeping.
    1 person found this review helpful 👍

  • 1/5 Carolyn R. 5 months ago on Google • 1 review
    The night pharmacist was rude to me in the drive through as she could not find my prescription. She told me to contact my Dr. and have him send my prescription over. I told her it was sent three days ago. She repeated her self and hung up on me. I then went in and she told me I have to wait as there are 2 people ahead of me and I told her I just came in from the drive through because she hung up on me when I was trying to tell her to check to see if my last name had been updated in their system and to see if my prescription was listed under my maiden name as this happened before. She refused to help and walked away like I didn't know what I was talking about or as thought I was not listeningto her tell me "my prescription was not there". I spoke to the young man at the counter after waiting for him to finish up. He then finds 2 of my prescriptions and whispers an apology to me because he could not find it before handing her the phone to hang up on me. I asked him were there any other prescription there an he said no and I said there should be more. I also told him how rude his Pharmacist was and thanked him for at least acknowledging his error and trying to fix it. I left, and then called the Tinley Park 24 hour Walgreens and explained to that pharmacist what happened at the Olympia Fields location and she looked up my information and tells me that I do have my remaining prescriptions there and gives me the prescription number to provide to them, only to have to go back and this time explain to the young lady pharmacy technichian what happened who was very nice. She found my remaining prescriptions and fixed my information in the system but had to get her rude pharmacist authorization who never came back to the window to apologize. Then asks me to wait about 10 mins as my prescriptions were not ready, even though they were sent in on 11/30/2023. After I waited she helped me and thanked me for my patience and apologized about my earlier issues as she was coming in as I was dealing with the boy who had no clue what he was doing. I will not be back to this pharmacy as I never felt so disrespected. The Pharmacist never apologized about her behavior either. Tinley Park will be my new location as this location has definitely gone down as the customer service is subpar. *This happened on 12/01/23 at 11:10pm for the first transaction with the boy who had no clue what he was doing and rude Pharmacist. *Second transaction happened at 12/02/23 at 1:13 am as I had to go back after calling another Pharmacy in Tinley to confirm my prescriptions were at this location and the youg lady Pharmacy tech was excellent.

  • 1/5 Shemida S. 5 months ago on Google • 1 review
    I have been calling this Pharmacy since 2pm... it is now 4:44pm... I keep getting hung up on. I paid online and paid for delivery... money came out of my account.... my Fiancé decides to just go pick it up for me... he gets there and they say that I haven't paid yet... even though Walgreens snatched that money out my account... I am transferring to CVS.


Call +1 708-747-0121 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cheques
    • ✓️ SNAP/EBT
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Passport photos
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Drive-through
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up

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