The hotel is in a good location, and the rooms are great. The city views rooms have nothing to pay extra for(not a great view). However, you have to pay for parking ($25)and a microwave($10). The mattress had a huge stain. Also if you need something in the evening you have to go get it from the lobby since they don't have enough staffs. I was locked out of my room waited for 45 minutes to get back in and the guy at the front desk telling me he trying to help instead of him doing his job.

This is a conference hotel but it’s also perfect for business travelers. Things I loved: super fast elevator, simple interior parking, Starbucks, great bartender and kind front desk people, good work space in the room (huge desk chair), fabulous pillows, every store you need within walking distance, close to DC, AND across the street from a metro stop and regular sized grocery store (Safeway!). My FAVORITE thing? It was So. Quiet!!! Slept great!

Beautiful hotel. Doting staff. There was no microwave in the room and they promptly brought one to us on request. The rooms were appointed, spotless, quiet & very comfortable. Nice location. We visited a few days before Christmas. Dining available. There was a lot to do and see. The parking was expensive that was the only downfall.

Reading negative reviews about the hotel, I worried about my stay there while on business. But...Spacious clean room, very comfortable bed with crispy linens and good pillows, quiet- I really enjoyed my stay. Very convenient location with metro nearby and plenty of good restaurants within walking distance. The staff at the front desk were extremely helpful and friendly.

I was very disappointed after what will be my final stay at this hotel. My organization recommends this hotel and a newer competing hotel across the street as options for its board members, remote staff, and many workshop attendees who visit our Rockville offices. Until this trip, I preferred the Hilton over the competition, as it was easier for me to walk to the office, and the staff and hospitality were always top-notch. I feel quite differently today. Our office manager has booked rooms for guests at the Hilton for several years, and I've stayed several times without issue. When I arrived this time, I was informed that I would need to cancel her booking and re-book the stay under my name and card. Not a huge deal, but rather annoying as I am now required to submit a bunch of paperwork and wait a few weeks to get my reimbursement check. Stuff happens, I guess. The day after my wife and I arrived, four busses of schoolchildren showed up for their annual DC trip. Again, slightly annoying, but no big deal. Hotels are supposed to be noisy, right? The following evening, my wife needed to grab something from our rental car. As she was getting into one of the elevators, she observed one of the schoolchildren vomiting on the other elevator. Trying to maintain her composure, she visited the front desk and spoke to a person she presumed was the concierge. We were later told it was a random hospitality worker they had placed at the desk temporarily. She informed the front desk attendant of what she just had witnessed, and he told her to "go clean it up." She was a bit shocked by this statement, and when she tried to explain that she wasn't part of that group, he stopped her and again demanded that she go clean up another guest's vomit. She did speak with a manager the next day, who casually agreed with her complaints and shrugged off the whole incident. It seems like many companies today have given up on customer service. I find it quite distressing, having worked in various service industries myself for most of my adult life. As I left the hotel today and passed the two-day-old puke stain still smeared on the elevator door, I was convinced there must be better options available.

Our stay at the hotel was extremely disappointing. On the first night, there was continuous noise until 1am. Part of that noise was the hotel staff loudly opening and closing doors up and down our hallway and running a vacuum cleaner which they also carelessly slammed into the door/wall outside our room. When we asked the staff member with vacuum to stop, he refused. Part of the noise was rowdy activity in the hallway, which the staff did nothing about despite multiple requests. Even later in the week, young people were running around and yelling in the hallways because there is no atmosphere of civility or control by the staff. It was very disruptive. Our stay was also disappointing because basic amenities were broken, unavailable, or held at cost. For example, the convenient location next to the metro was spoiled because upon return, the door back into the hotel was locked and the card key access was not operational. We asked to use a microwave and were told that it would be a $10 extra charge – really? At the price we were spending – which did not even include any room cleaning – it is insulting to me that you’d try to milk even more money out of us for something that could have been set up and finished in 5 minutes. Considering the hotel itself was responsible for these disappointing factors in our stay, I regret paying for the room and don't think it will be a good idea to return, even though I plan to return to Rockville many times in the future.

The rooms were well appointed and clean. My only complaint is that I could hear the toilet flush in the next room, and I could also hear the guest in the opposite room talking and laughing. Other than than that, it was fine. I would recommend it.

I was traveling solo for business. The front desk staff and bartender were friendly and attentive. I had a city view room with a king bed. Bed was big and the pillows were plush. It was not mentioned in the reservation that parking costs an additional $25. The a/c in room 849 kept clicking on and off very loudly that it kept waking me up so I just shut it off. The bar has a good beer and wine selection. Food could be better quality for the prices. I had the shrimp and crab oysters, wedge salad and burger. As a business traveler, I found this close enough to DCA airport, 35 minutes at 5am. I would stay again.

Christian at desk on checkin was not very welcoming or hospitable. He was dismissive of this guest's politely stated concerns about $25. parking fee ($20. group rate) and request for $50. deposit to be held for several days. In contrast, Tamer at desk in morning was pleasant and professional. He quickly dispatched a working coffee maker to my room when I reported the one in place wouldn't work. On checkout, he greeted this guest with a cheerful "good morning" and sent a pleasant, upbeat text on departure. The room was clean and well maintained as one would expect.

Incredibly disappointing "Hilton". No notice the breakfast isn't included. Rooms do not have a window for outside sunlight. Paid parking when they have plenty of space available to include free. Front desk staff refused to acknowledge diamond status when booking through 3rd party. But calling support will get you taken care of. Will not stay here again.

Decent hotel. The lobby is really flashy, unfortunately the rooms are quite dated, and mine had a weird smell. The shower had some mildew on the floor, and of course the room had an old carpet on the floor as most hotels do. At least the rooms were big. The on site restaurant had a decent selection of food and beverages, I had the salmon for dinner and it was pretty good. I also had breakfast in the restaurant and they did not have the buffet set up, I ordered parfait with granola and fruit and it was good! Main gripe was that they charged for coffee and juice, and quite a lot, so the whole ticket got quite expensive for a really simple breakfast. The executive lounge was closed too which was a bit if a bummer. Overall it was a decent stay, definitely stayed in worse hotels.

Just awful. The hotel was old and ugly. When we got there the line to check in was almost out the door, we had to come back later. We asked for plastic silverware, they didn't even have spoons. No entertainment options in the room beyond basic cable...its 2022, we stream now-a-days. Worst of all, the cleaning staff barged in twice on the morning we were checking out, why they would do that is beyond me. They made us feel like we had to hurry out of there, even though it wasn't check out time yet. I can't understand how this place is a 4 star hotel or how the reviews are any good.

I wish I could give a zero review. We signed up for a day stay and paid for the room. When we got to the hotel there was not any rooms available. The front desk supervisor (T-Boy) did absolutely nothing to accommodate us. He stated we should have been in communication with him. We were totally confused. We booked a room and paid for a room. We did our part and the expectation is for the hotel to do their part and have a room available BEFORE we arrive. This was extremely inconvenient. I do not recommend.

This hotel is actually bigger than what it seems on the outside. The inside is very beautiful during the Christmas and New Year holiday. I enjoyed how my room had 2 exit doors to the hallway. I have never seen this in a hotel. I appreciate how there is a glass shield between the rooms and the atrium to cancel out noise so you can sleep.

The room was very spacious. The bathroom was very clean and the shower was amazing. The front desk staff helped us as soon as a computer was available and we were checked in quickly. Only issue was the AC. It was cold but was extremely loud when turning on and off.

Amazing location with the grocery store immediately next door, there's a rear exit that puts you in the metro station parking lot, and very convenient to both 495 and 270 highways and quick access to DC. There's a garage with its own interior entrance to the hotel as well as a surface lot and plentiful metered street parking. The rooms are great and on-par with other Hiltons in the area. The best part of this location is the staff. Housekeeping does an amazing job keeping the rooms clean and tidy as well as restocking guests with any extras. The front desk staff is always so welcoming, friendly, and helpful. James always makes a point to welcome me and make sure I have everything I need for my stay. He is a bright spot in what is usually a busy, hectic day for me. Thank you James and team for all your hard work and your kindness!!

This was my third year attending Capital AudioFest at this location. I was very pleased to be offered early check-in. The room was spotless, the beds comfortable, and the towels fluffy. Why only 3 stars? Parking. This year they decided to start charging for parking. $25 per night. Ok, fine, I can deal with that. However, it appears the $25 fee will let you enter the garage, but not exit the garage. I left my room at 6:10 for a 7pm dinner reservation and spent 35 minutes trapped in the garage, stuck in a long, slow moving line of other cars attempting to leave the garage, breathing exhaust, listening to the cacophony of angry honking horns and raised voices of other frustrated people. There is only ONE exit point, and now that they are charging for parking the gate is slowly raised, then slowly lowered, then slowly raised for the next car, etc etc. It was infuriating. When I checked out the next morning I spoke to the front desk person and asked that the $25 fee be waived, to make up for the inconvenience, and was told no, very sorry, but there is only one exit and it does get backed up (apologetic half smile) have a nice day, here's your receipt. Lesson learned for when I attend next year's event - park across the street and save myself from the aggravation.

Will not stay here again. Hotel booked an event whereby they were moving beds and furniture out of a lot of rooms around mine making a ton of noise. Called the front desk at 7 pm to inquire when they workers would be done and was told 10 pm. I said that wasn’t acceptable since I had a business meeting the next morning. They offered another room, which I appreciated. The Concierge came up 10 minutes later, gave me attitude when asking for the original rooms keys and didn’t offer to take my stuff to the new room. An hour later I’m in the new room and someone tries to enter the room - I always latch the lock preventing anyone from gaining access but had yo announce that the room was occupied. Called back down to the front desk and they forgot to register the room transition. Bad customer service and poor planning.

This hotel is a hot mess. Can't handle a crowd. Understaffed. Everyone is harried and over stressed. Long lines and unfriendly employees. Follow up from owner feedback: literally nobody said that. Staff is rude and ignorant. Why is there only one way out of the garage. I've been waiting to get out for 35 minutes. This place is a disaster.

Spacious room in attractive hotel. Parking fees are outrageous but in line with other hotels. I remembered the restaurant as having more options. It seemed to be severely understaffed. Fortunately there are many restaurants within easy walking distance.

We checked in this hotel today and it feels like someone has robbed this hotel, because there is just no furniture. The worst thing was room service, because after having dinner when we tried to enter our room, the keys didn’t work we had to go down from eighth floor to the reception twice to get into our room. We explained them both the times that the door lock shows green and red light however, the receptionist or the person we spoke with denied us saying that. Absolutely unacceptable service. They literally said we never mentioned. That was so rude. Then comes one guy who says we shouldn’t have. Used the front door and the other guy - said ohhh the battery is not there and this drama goes on for over an hour . At 9;40 pm we are locked out of our room and they don’t want to acknowledge any of this

I tend to have had very good experience with Hilton, but not this one. Shortly after returning from my trip in July of 2023, I received a survey from the hotel asking for my feedback regarding my stay. I gave them my honest opinion based on the facts - what actually happened to me during my stay. However, the general manager of this hotel sent me a VERY RUDE email after reading my feedback and basically brushed off the issues I have raised, e.g., charging customers $10/night for a microwave and not refilling the water machine in the gym. His attitude of not respecting their customers' factual experiences is unacceptable. I will not stay at this hotel every again.

We found a cockroach in our room. When we called the front desk to ask for another room the gentlemen said "We can accommodate that" and then hung up. Unclear if he was sending someone up? Were we supposed to come down? No apology. The facilities here are very dated, worst of any Hilton I have stayed at (and I usually really like Hiltons). AC is old, loud, and smelly. This location seems to do very well with the conference center and proximity to NIH, you would definitely think they have the resources. Rooms look like they are still from the 1990s. I would not stay here again.

Loved my stay here & would stay here again. Very conveniently located to the red line Metro. Extremely polite and accommodating staff. Comfortable bed, clean room. The only improvement would to offer more options for breakfast.

The room was very nice but the service could have been better. When we asked for toilet paper and Kleenex they didn't bring it until we asked again. They don't clean your room unless you ask for it 24 hours in advance. The best thing about this hotel is its location in the city.

Great service - Christan was wonderful and resolved an issue we faced while checking us in. The hotel is a state of the art and within a walking distance from many stores! Rooms are nice and appear to be clean but be on the look out. I run on coffee so in the morning I woke up so excited about making a cup of coffee- my excitement ran out of the window when I found what appeared to be mold in the coffee maker (especially in the corners) while adding the water so keep your eyes open.

Excellent service, great ,friendly staff. Clean, quiet, comfortable. Iv stayed 2 times in 5 months, both the same quality. Great location amenities and I'd recommend to anyone. Thumbs up all the way around

Very large hotel. The room was spacious and clean. You need to pay extra for parking, but it is close and enters directly into the building. It is a little difficult to get into on a main road. There are restaurants and a grocery store next door. Service was OK but it worked for what we needed and was nice to have a fridge.

I booked and reserved a weekend and I didn't get to stay because upon arrival the rooms we're not available. I assume they were going to be ready when I arrived around midnight. This was more then enough time to prepare. The rooms we're not going to be ready until 2am and it was a guaranteed. So we had a hard time looking for hotels that might. I would say this place was unreliable. They also charged me for late cancelation upon arrival. Communication isn't the issue, it's reliability and expectations for this hotel. No accommodations.

We really liked this hotel. Clearly it’s set up as a business hotel, but we spent a Saturday night while in the area to buy a car. We chose it at the last minute because the rate was excellent and we were too tired to drive further. The room was huge, spotless, and comfy. We chose an atrium rooms because it was a few bucks cheaper and we were just looking for a comfy bed — and yes, the Heavenly Beds are still heavenly. Exceptional pillows. The hotel was quiet and the restaurant nearly empty. The food, however, was just outstanding, the waitress top notch and the drinks stiff. All in all a welcome respite from a long drive and a tiring day. Absolutely recommend.

Great stay for a week long conference. Rooms were clean and staff was great. Fitness center was clean and not busy. Close by to a plethora of diverse restaurants. Also, right next to the train for easy access to the DC area. You can't miss with this spot.

Paid $120 in parking fees only to have my things stolen from my car (I am not implying it was the hotel staff). EVERYTHING has a surcharge. Parking is $20 per car per night, microwave was $10, Breakfast was $19 per person, including kids. The facilities were nice, but I'm an antique kind of way. Better for hosting events than an actual overnight stay. BEWARE FEES.

Very nice hotel. The hotel and rooms are great. The hotel is located across the street from the Metro station making it easy to get into DC with kids, have mobility issues or are visiting without a car. The surrounding area is busy but offers lots of food options.

This place is always top notch. I am always recognized as a top tier Hilton honors member and treated with respect. I have stayed here a couple of times and the service is consistent! Paid parking under the hotel makes it easy for the guests. Starbucks in the hotel.lobby - always a winner! The rooms that are facing the back catch the trains running and it is disturbing. I am light sleeper so next time I will pay attention what room I pick. Highly recommend this hotel!

While the decor and bathrooms could use an update, the rooms were more than adequate for our needs... spacious, clean, with comfortable beds and wonderfully soft pillows. The central atrium is lovely, and the staff were friendly and helpful. Each floor has a balcony area overlooking the atrium and some rooms face inward, with a window facing into the atrium hallway, which seems a bit strange. We were attending a weekend event at the hotel, and our meals were set up in the atrium. There is also a restaurant on site and a Starbucks selling a limited (and overpriced) selection of sandwiches, muffins, and snacks. The hotel is located in an area with multiple outdoor malls and various restaurants, all within an easy 10-minute walk.

The staff alone make this the best hotel experience I have had in 3 years, and we stay in hotels a lot as we travel to watch my son plays hockey. The staff is so friendly and truly made the stay 5 stars. Rooms and hotel were great. Area is full of restaurants and things to do.

Fabulous staff. Friendly and helpful. The common space is spacious and nice. The meeting spaces worked well for our event and the staff were extremely accommodating. Some of the rooms face the hallway so you would keep the curtains closed for privacy. Other rooms have windows to the outside, which is what we did. Reasonably priced.

It's conveniently located in Rockville, MD. It caught me by surprise that a piece of RAW not cooked chicken found in my plate as pictured. It's coated beautifully with tasty sauce. After we complain to the hotel staff and request to talk to the manager, there's no one come for an apology but took away my plate and instructed me to get another plate. My concern is beyond my own health as this piece of RAW chicken is picked up from a tray full of chicken. I can't estimate how many people shared this full tray of chicken with a piece of RAW meat embedded among them are exposed to such health risk. There's no response from either supervisor or manager after my complaint. We were so upset about the dinner and services. I would give no star if I could.

They did everything right on our visit. People were great, Rooms were clean, front staff was great, exercise room was clean, breakfast breakfast/sandwich bar in the lobby was great. Can be a little expensive, especially if you have more than one car to park.

Service was good, they have a nice small fitness center, a laundry room and the hotel is next to the metro. I also like their breakfast, but i absolutely do not like that u can hear everything coming out of ur neighbors room, from their flatulence, their conversations on the phone, literally, u can clearly hear everything the person on the other line is saying. Ive moved to three different rooms during my stay and its been the same in each room. Moreover, most rooms do not have windows facing the exterior of the building, so no natural light! If u are noise sensitive; avoid this place. the only saving grace is the hard working people.

I never saw any room because I was visiting some friends that were staying there. I met them in the lobby and then we went to the restaurant. The lobby and hotel restaurant area were very nice. The restrooms were also very nice and clean.

I like the hotel. The rooms are spacious and very clean. I had a two queen bed room sharing with another person. I didn’t feel like we were on top of each other. Plenty of amenities. The refrigerator was awesome. I put water in it to cool and a few hours later, there was ice in the water. Just the right amount too. Huge bathroom and a vanity with sink just outside of bathroom. One mention, there is no microwave. This is not bad because there is a restaurant, a bar and Starbucks situated inside the hotel in the first floor. I found the staff to be rather robotic when I asked questions, I received a smileless response. They responded as if they were unsure of what I was asking or how to respond. I was taken aback. The part I don’t like is there are no outside views from the hotel rooms. All views are inside the hotel something they call Atrium. You’d have to leave your room and go to the corridors to view the Atrium. The Atrium is breathtaking though. Around and about the hotel are many shops and restaurants in walking distance. I had a great time going from shop to shop without having a car.

The lobby area was beautiful and the staff members were excellent, but the room decor was dated and oppressive. The bed was as hard as a rock and extremely uncomfortable. The shower could have been cleaner, too.

Very poor service with billing. Arranged to have my personal card charged for incidentals. Yet, one of the charges was using company card. Rather pay out of pocket than itemize my meals - always a hassle. What happens? I am charged on my work card for a meal separate from every other charge. Then, I am not provided any assistance by a human. Front Desk manager will not help me.