As a usual shopper with Marshall’s & to be specific, at the fairfax location. I understand and am very well aware of the customer service standard i shall be receiving. Unfortunately, today (the date of 08/05/2023) myself and my daughter needed to grab a few things from marshals . First and foremost the line was absolutely ridiculous with just 2 cashiers, after approximately 12 minutes of waiting they had called additional staff to come up to the cashiers. Upon arrival to being next in line i was called forward at cashier number 1 (if i am not mistaken.) i had a total of 4 items , 3 in which were fragile (mugs) and one luggage traveling bag. When the employee was scanning the mugs, i had asked her to kindly double wrap each mug as they are fragile & i do not want them to break, i also asked for them to be bagged separately because with it being so fragile it can break being all in one bag. The employee frowned and said “ i know what i am doing.” Since i was called up & it was my turn she did not greet me friendly & i know with the marshals customer service employees usually ask if I’ve found everything i needed, in this case she did not .she proceeded to bag my mugs separately & as she was bagging the last one her bracelet hooked onto the plastic bag which caused the bag to rip, she did not change the bag nor double bag it, she handed the ripped bag to me. Lastly my 4th item was a luggage travel bag. Per my knowledge each cashier has an scanner that has the ability to be stretched to scan items that are heavier , such as furniture, chairs luggage bags especially lf the individuals whom maybe older, disabled and or have physical complications that may prevent them from being able to lift something even as light as a shoulder bag. Personally, i have been involved in a car accident & have been getting treatment for the damages caused in my shoulder. In this case i am unable to lift anything that maybe heavier. She demanded that i lift the bag to be scanned , she stated it is not her job nor her responsibility to help the customer. My daughter had assisted, although my daughter had received surgery on the date of (07/24/23) . Following the item being scanned the employee slammed the luggage bag back onto the counter which caused the suitcase to have some scratches on it. My experience with this specific employee has shown the low standard of customer service. She truly was not qualified to be a representative/employee with Marshall’s, through the many years i have never experienced such low standard of service. I’m disappointed & will not return to this location. It is such a shame to have to be treated by such disrespect.

Horrible wait times. There were many customers in line and only 2 cashiers! One woman kept one of them occupied for the longest time as she proceeded to return a whole cartful of items! The store doesn’t have a separate counter for returns and exchanges. No relief cashiers were in sight. This seems to be the case in other stores owned by TSX also, including TJ Maxx. Seems like the company is downsizing. They are forcing people to go to Amazon if this keeps up.

Located in a busy shopping center this Marshall’s was great. Not your typical messy and ghetto location. On a busy Saturday I was in and out in under 30 minutes. They have everything other locations would usually have. The staff members aren’t pushy with their credit card offers

Good, clean and tidy at the entry. The back was something else. The clearance stock may not be important to the store but the untidiness and cramming in wrong sizes and way too many items together in the clearance sections was way too much for me. I walked out without buying anything.

I was a regular customer of Marshalls as i worked in a bussines next door to the one in Fairfax City Mall, yesterday I bought a dress for my daughter and it was small and she lost the receipt, so i went early today for return and an asian lady from register #9 was so rude to me, I even showed her the transaction from my bank but she said that policies dont allowed her to do the return without receipt, I understand everything and all the process and policies but I DONT THINK YOU HAVE THE RIGHT TO SHOW AN ANGRY FACE and be so extremely rude to a customer, i even felt discriminated, i was always nice to her and just because of this i wont come back to this especific Marshalls again!!!

The worst Marshalls I have ever been. Cashier and manager are rude, entire store is junk. I won’t spend a single cent at this store for the junk.

I love shopping at Marshalls! It's my go-to store for finding great deals on quality products. The store always has a wide selection of brand name clothing, shoes, and accessories at discounted prices. I enjoy browsing through their home goods section, where I can find unique and stylish decor items for my house. The staff is friendly and helpful, and the store is well-organized, making it easy to find what I'm looking for. I appreciate the constant rotation of merchandise, which means there's always something new to discover. Marshalls offers excellent value for the money, and I've consistently found high-quality items at affordable prices. It's a fantastic place to shop for both fashion and home essentials.

I enjoyed my visit 😊 I got a cute llama cup 😍. I got stuff to decorate my bathroom to here are a few photos.