No management on site... placed an online order to pick up inside and still waited 15 minutes!!! The point of ordering ahead was so I didn't have to wait for a long period of time to receive my beverage. Girl was asking coworkers how to make the drinks as she had no clue... including mine. This is the 2nd day in a row where my order was messed up. Perhaps it would be a good idea to have management on site until the morning employees are comfortable with their position and able to make coffee properly and efficiently. Now I see why there is such a high turnover at this location.

I bought the croissant sandwich which was very good but they always toast it a bit much so a little dry

Ordered two wake-up wraps, and the cheese was black, and wrap was burnt and brought apart. South Glens Falls DD is horrible they took too long and actually thought someone would eat that. I will never be back to that store again. I have never had issues with the DD on Glen St. Or exit 17, but Sgf is a joke!!! Don't was your money or time!!!

Hair in my Croissant. Was a long black one wrapped around the bacon. Exit 15 Dunkin Donuts in Wilton

We went through the drive through. It was fast and efficient.

I ordered a doughnut(asked for a specific doughnut at the speaker)2 latès a thing of hash browns and a strawberry lemonade refresher. I was waiting for a person to come cash me out the guy at the register goes what are you waiting for rudely. On from there he takes my money cashes me out throws the money that's returned back at me. Says oh we don't have that doughnut then made us pick something else instead of saying that at the speaker so we didn't order it. Lastly the strawberry lemonade refresher was tea. So instead of saying that they don't have any lemonade they gave us a drink without even knowing if we are allergic to the ingredients then when called out says oh we are out of that lemonade not impressed. I'm contacting my lawyer for the employee not making sure we had allergies to that specific drink(tea) as you can see it's tea not lemonade 🤢

I got a sausage egg and cheese sandwich and they forgot the cheese I also got an iced matcha latte with almond milk and they gave me oat milk.

I ordered two plain bagels with cream cheese and after I waited in the drive thru for 15 minutes I get to the window and there’s two girls just having a conversation instead of attending to customers. When my 6 year old grabbed her bagel there was just a big scoop of cream cheese not even smeared as if nobody even remotely tried. I complained and the girl at the sandwich station just gave me attitude and told me she did her best, cut me off in mid conversation to tell me to have a good day. Never going back to this dump.

The young lady at the drive thru window today was extremely polite and friendly. She is an example of awesome customer service.

Went there today and along with 2 coffees we ordered bagel minis, well when we got them i broke it open to give to my daughter like we always do and the cream cheese was hard and cold in the middle. I went back inside and told them and she said she would put more in for us… well that order came out and i opened one up and the middle was hard and cold again! I just left at that point and went to a different dunkin to get new ones.. unfortunately this isnt my first bad experience with this specific dunkin. i knew there was a reason i stopped going to this one.

Always a good experience at this Dunkin, always fresh donuts and always hit coffee

Placed my order through drive thru, I asked for an Iced Coffee along with another Iced beverage, when the order was repeated back to me, it was correct. When I pulled around and paid, I was handed one iced coffee and one hot coffee. I said it's supposed to be an Iced coffee. Then I was told I would have to pay for the difference, for their mistake. Maybe if the employee wasn't wearing an earbud, possibly listening to music, I would have recieved the coffee I ordered. I haven't been back since.

I seldom go inside to sit down. On this particular day, I was meeting a friend so this was a centrally located place, easy to meet at. It was very clean inside. My food came quickly. We were there on a Sunday morning. There seemed to be enough staff to cover the number of patrons ordering food inside and at the drive-thru.

I went with my aunts to get some coffee and then some donuts for my grandparents. We mobile ordered and when we got to the window my aunt says “mobile order for …” she cuts us off and says go to the window. We then get to the window and the girl at the window says “is it just the two coffees? We don’t have the receipt.” My aunt says “no” and then the girl roles her eyes and huffs and says “Well what else is there?” with her voice raised. We told her there were three donuts and then we got the donuts in the bag with them just thrown in there… now the chocolate on the Boston crème donut is all over and on the glazed donut (wouldn’t be that mad if they were nice). Anyway this Dunkin is the worst I’ve been to and as a huge Dunkin fan I’m very disappointed. Very rude customer service. I would avoid this Dunkin if you can.

I went through the drive thru last night after working all day. I ordered a latte. Was told no because they were cleaning the machine. It was a whole 30 minutes before closing time. Very poor customer service!!!!

Service is horrible waited over 45 minutes for three things. Every time I’m there. It’s a awful way. One girl at cash. Register was very rude and just looked very unpleasant. Not my fault you hate your job. Need more workers sick of waiting. 40+ minutes every time food is good though.