I was pretty satisfied with the initial service done by Joe (owner/operator) when he came out with his wife to give an estimate. I was impressed they came over within the hour after I called. Joe did an amazing job brushing the entire pool, cleaning the filter and vacuuming. I was particularly impressed with the portable vac that he used because it took a quarter of the time it takes me using the pool pump hose vacuum. He wasn't even going to charge me for what he did. Another thing the company does differently than I expected is they don't use liquid chlorine. Since I have an older system I have a floating chlorine tablet device and they just add tablets to that and sprinkled some clarifier granules after checking the chemical content of the water with test strips. All for a reasonable price of $79/mo. On the first scheduled pool cleaning, I really liked the text's saying when the tech was on the way and another saying they had arrived. Joe's son (Carter) performed this visits' cleaning. A nice job was done scrubbing, vacuuming and topping up the chlorine tablets. I saw that the emailed work order describing what was done on the pool cleaning visit didn't have the promised photo's of the pool before and after and that the filter pressure was listed at 20. This didn't sound right so I went out and found it at 25, not the 20 listed on the work order. This indicates that it wasn't cleaned to me and needs to be still done or the pool heatpump won't function with reduced flow. On the way to the filter I noticed the screening basket cover wasn't removed so I assumed it wasn't checked to see if it needs to be cleaned out. Then I saw white flecks on the surface of the pool and I believe those are the dry chemical sprinkled on top that will dissolve eventually. The hot tub was also not checked/cleaned. I texted Joe about the discrepancies and he replied "Sorry will follow up and send him back. The white specks are shock granules and will dissolve". I waited several days and nobody came back or called to remedy the situation.

Joe's work is thorough and he's always very timely! I would and do recommend him to all of my neighbors! Keep up the outstanding work!

Awesome service and very reasonable and reliable!!

Communication is horrible. We were trying to give this company our business. I guess they have enough and don't need it. 👍 Came out 2 days in a row, and the pool was worse than when they started. I ended up going to pinch a penny and doing it myself. Don't waste your money.

After attempting to use this company multiple times for pool service, never would recommend this business step foot on my property. I wasn’t going to leave them a review but after two failed attempts at treating and cleaning my pool my family and I went to pinch a penny for half the cost and no headaches. Pool owners beware of this place.

Don’t bother using this company. Only reason it has good reviews is from the past. Pool has never looked worse.

Was disappointed with my old pool co and decided to look for a new co. Found pool scouts and liked their service criteria and made the change. I highly recommend this company if you feel your current co may be cutting corners on their services. Regularly scheduled day, great techs, follow their service schedule, etc. Thorough.Our pool looks great too.

Pool Scouts has a great service team. The work they do and the schedule they keep is very consistent. Which to me translates to dependable. Their service exceeds expectation. As a result of their team and the service they perform I have more time to enjoy my Pool and Spa!

We recently encountered a high amount of algae in our in-ground pool. The technician who came out worked extremely hard to turn our pool back to the crystal clear blue water that a pool should be! They are a hard working company that delivers!

I thought this was a really good company until recently. They do not treat employees well especially Joseph Jr as he is entitled and don't care about what their employees are going through as he has always had everything handed to his spoiled self. Joseph Sr did until recently. Do NOT use this company and definitely DO NOT work for this company because if you go through something like an eviction or medical reason they do not care and they will fire you. They do not care for their employees, their mental state or if they are sick.

They installed a heat pump within 48 hours of purchase. Professional, on time, reliable. Outstanding! Love doing business with them.

Pool scouts is awesome! Very professional and always on time. Billy is my pool attendant and he’s great with my dog, which i really appreciate. I highly recommend PS!!

I have been using Pool Scouts for a number of years and have been very happy with the services that they provide at a very reasonable price. Their staff are all friendly and accommodating. I think they do a great job! 👍

Pool Scouts have done a tremendous job for me and continue to do so. Their communications with me are frequent and informative. They also are very prompt in returning answers to any questions I’ve asked. Great guys!

Awesome service they show up weekly on time and they do a nice job and they’re very reasonable

Pool Scouts is doing a great job with my pool! They communicate very well and provide details of the condition of the pool including the service details they did for each visit. The condition of my pool is greatly improved over the previous service company I was using. Loving Pool Scouts of Lehigh Acres!!

Joe was on-time, professional, knowledgeable and courteous. He gave us straight-forward answers for which we are grateful. Plus the pool looks great!

I love how Joe donates proceeds to organizations that help kids learn how to swim. When I owned a pool home I never had the benefit of working with such a professional for regular cleaning services. It always seemed like a race as to how fast the other pool cleaners could get in and out of your property which resulted in cutting corners and not a thorough effort.

We love the service we get from this company,Mason is amazing and we are super please with the service!

Great service. Our pool looks beautiful.

Prompt and Very friendly and eager to assist! Very knowledgeable regarding the business they run! Happy with the company and the owners thus far!!

I recommend this company. Very happy with the work.

Very professional and knowledgeable great way of communication with costumers

Joe came out to help with our new spa. Great experience and insight into hot tub ownership. Many thanks!

Joe is GREAT!!!! Very helpful and professional. We are new home owners and had no idea how to care for our pool, Joe was able to explain everything to us and give us advice on maintaining and caring for our pool. I will be recommending Pool Scouts to my friends and family.

I’ve know Joe for many years and he is friendly and will make sure your needs are taken care of.

I called Pool Scouts and Joe and Mason came out the same day!! They are friendly and honest!!!Our pool needed to be cleared up and needed major cleaning, they had it done within a few days! Im so glad they will be maintaining our pool from now on!!