2/5 Nena V. 1 year ago on Google
This
location
is
brand
new,
rebuilt
after
a
bad
fire.
I’m
a
local
and
this
was
my
second
visit.
I
once
went
through
the
drive
thru
and
today
I
decided
to
have
a
sit
down
lunch
with
my
father.
The
place
was
clean,
as
any
new
facility
would
be,
food
was
just
ok,
upon
arrival
we
were
told
they
only
had
Original
Dark
Meat
Only,
the
chicken
we
got
was
not
hot.
Meal
prep
was
ok,
but
there
were
no
condiments
included.
Customer
service
was
the
absolute
worst!!!
The
girl
at
the
cashier
should
not
be
doing
an
order
taking
job.
Just
bitter
as
can
be,
and
unfortunately
the
little
interaction
we
had
left
a
bad
mark.
There
was
another
couple
as
well
that
overheard
me
comment
on
the
lack
of
customer
service
training
and
unfortunately
they
agreed
with
me.
They
were
vocal
about
their
disappointment
in
customer
service,
loud
enough
to
make
the
other
staff
peak
out
at
us
with
a
nervous
smile.
I
wish
my
Drive
Thru
experience
had
been
better.
When
you
order,
make
sure
to
request
any
condiments
you
want
when
you’re
at
the
window,
and
check
to
make
sure
it’s
all
there
before
you
drive
off.
I’m
overall
Disappointed.
RECOMMENDATION:
PLEASE
train
your
staff
in
providing
general
basic
customer
service.
It
doesn’t
take
much
to
be
kind
to
people.
And
train
and
empower
your
managers
to
correct
those
issues
when
they
see
them.
Unfortunately
this
chick
knew
when
he
was
around
to
fake
etiquette
but
otherwise
dry
ugly
personality.
Specific
incidents
during
my
sit
down
lunch:
Food
was
placed
on
the
counter
without
announcing
my
meal
was
ready,
the
couple
dining
in
were
the
ones
to
tell
me
that
my
meal
was
ready,
I
asked
for
dine
in
and
it
was
bagged
to
go,
not
an
issue.
Condiments:
I
asked
for
butter
and
honey
for
my
biscuit.
The
young
manager
was
kind
enough,
got
up
and
got
me
the
butter,
gave
me
3
cold
packets
without
a
word
but
at
least
with
a
shy
smile.
Then
I
asked
for
the
honey
but
he
walked
to
the
back
too
quick
and
Mrs
Attitude
had
to
help
me.
She
came
to
the
front,
again
without
a
word
and
threw
a
handful
on
the
counter.
Not
handed
it
to
me
like
a
normal
person
would.
I
grabbed
what
I
needed
and
sat
down.
My
dad
then
wanted
hot
sauce.
Got
up
and
I
had
to
ask
again,
and
unfortunately
Mrs
Attitude
was
again
the
one
to
help,
walked
20
feet
towards
at
a
pace
of
“I
get
paid
by
the
hour”
with
a
I
hate
doing
this
attitude
and
gave
me
a
ridiculous
handful
of
sauces,
I
took
what
I
needed
but
that
entire
interaction
was
just
unpleasant.
Absolutely
no
acknowledgement
of,
yes
mam,
let
me
get
that
for
you,
or
give
me
a
minute,
absolutely
dry
nasty
attitude.
Left
me
with
such
a
bad
experience
that
I
had
to
post
this
review.
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