1/5 Linda S. 1 year ago on Google
Absolutely
the
worst
Kroger
for
pickup.
Order
placed
in
the
morning
for
7pm
pickup.
I
received
an
email
at
4:30pm
saying
my
order
would
be
ready
at
the
selected
time.
Checked-in
prior
to
leaving
for
store
and
used
the
Google
Maps
feature
"for
faster
pick
up."
20
minutes
into
my
wait,
I
was
told
that
they
were
"running
behind
and
that
I
can
wait
another
10-15
minutes
or
cancel
my
order."
20
minutes
later,
still
sitting
here
watching
vehicles
that
pulled
in
5
minutes
ago
receive
their
orders.
I
understand
being
short-staffed,
but
this
problem
is
bigger
than
that.
Rather
than
emailing
and
texting
me
to
not
"forget
to
pick
up
my
order
at
7pm,"
I
should
have
been
alerted
that
they
were
running
behind
and
given
the
option
to
select
a
later
pickup
time.
Frankly,
Kroger
should
have
been
offering
to
deliver
everyone's
orders
at
this
point
-
it
was
that
bad.
Normally,
I
wouldn't
have
blasted
this
store
for
one
bad
experience,
but
after
reading
the
Facebook
reviews,
it
appears
that
this
has
been
an
ongoing
issue
at
the
Anderson
Town
Center
Kroger.
In
the
end,
it
took
one
hour
and
fifteen
minutes
to
receive
my
order.
And
although
I
allowed
for
substitutions
for
the
deli
meat
(turkey
and
ham)
in
my
order,
they
fulfilled
neither
order.
In
hindsight,
I
should
have
taken
the
initial
opportunity
to
cancel,
but
naively
believed
them
when
they
told
me
-
on
2
separate
occasions
-
that
my
order
was
"ready
and
was
on
its
way."
There
was
one
other
car
that
was
there
when
I
arrived
and
they
received
their
order
approximately
10
minutes
before
I
did.
ALL
the
cars
in
the
8pm
time
slot,
however,
received
their
orders
before
us.
Again,
this
is
not
"running
behind."
This
was
simply
complete
mismanagement.
AVOID
THIS
KROGER
FOR
PICKUP