On Sunday, Jan 15, 2022, at 5:53 pm (after business office hours) I received a phone call from a guy that works at Avilla Heritage. I was travelling back home from getting my daughter settled in at college almost 4 hours away. He said he was calling on behalf of Avilla Heritage and the manager asked him to call me to see when and if I was moving out. I had no idea what he was talking about. I asked him to clarify, he said he would have the manager, Andrea call me cause he was not quite sure if he had the correct information. On Monday, Jan 16th, my grand daughter's birthday and the MLK Holiday, Andrea called me at 9:14 am to inform me that they were not renewing my lease and I had to move. She mentioned a lot of the things that had been going on including, my lease and billing issues that I had been complaining about; Ashley calling the Grand Prairie PD on me 2 times, both were perjury and falsification; how they would be talking with Ashley about her non-professionalism attitude when her 90 - day review comes up. Also about how she handled the situation by calling the authorities initially and how Ashley also set up the 1 o clock meeting and could have easily called me to say it was cancelled. She instead called the Grand Prairie PD and said she felt threatened when I stood outside and knocked on the locked door. Andrea also said there was a non-renewal letter mailed to me, which I have not received. She said she would look for it because she is not sure if Ashley actually mailed it. Andrea said she would have to find it but would probably just have to mail me another letter for 30-days to vacate. Andrea said she remembers when I came by the office to talk about my renewal, but was too busy to talk with me then so she was to get back to me, but never did. She also talked about not charging me for the renewal and some other fees. Im not sure why she was not billing me correctly. I am very confused because I have been consistently reaching out to the Avilla Heritage staff by email and in person. She said Ashley threw away the email that I sent her regarding the billing errors and maintenance requests, so she was not able to contact me. She also said Ashley told her that I came by to discuss the email. Andrea said she mistakenly talked to another tenant named Sharon about my apartment issue, which is a violation of privacy. She said Ashley did not tell her the correct tenants name to talk to. She also mentioned how Ashley was new and overworked and probably going remote and all the other new changes. She also said Ashley was "Red" Im not sure what that means, but that she is a direct and an assertive type of person? She also talked about how the new management company is trying to save money by not hiring enough staff to provide the services that they are charging tenants for. In addition to a few other deceptive management procedures. This is a direct violation of the Deceptive Trade Practices Act. Andrea also talked about this new management company who has all these properties now and not enough staff and resources to manage the day to day activities of the tenants. This has been a very very stressful situation for my family and I. We have had the police called on us, false allegations made against us by Avilla Heritage Staff , including Andrea, Ashley and the tall maintenance guy with glass. The office staff have been practicing deceptive trade acts against my family and I. My daughter and I are being displaced. We have felt threatened, retaliated against, humiliated and are experiencing extraordinary amounts of pain and suffering caused by the front office staff and maintenance at Avilla Heritage.

I been having way too many problems with this property management but what occurred today was it . I took my 4yr old to the pool it was foggy but running and since there was no signs at the doors he got in , right after that my baby began to complain over severe burning in his skin and eyes , I ran for him and he couldn't even open his eyes I take a closer look at the pool and is full of chlorine that has yet not been dissolved , I left about 30 minutes ago and my baby is still complaining I will be considering on taking him to the ER . This is UNACCEPTABLE . I saw Ms.barbara pass by which made me believe they were aware of what was going on in the pool and still put no sign . I have no words for what just occurred to my son and will be holding them accountable for any further problems due to this .

Horrible management , the only amenity that they have which is the pool is always dirty not only does it have lots of crickets , is full of roaches , bees and trash . Management doesn't seem to care at all , is obvious that they haven't professionally clean the pool because of how dirty it is . They charge an incredibly crazy rent when is not worth at all , pest control is never here , gates never work . So unprofessional I am very disappointed with this place and I encourage everyone to not lease with them !! This place may seem nice but once you're in is a nightmare . If I could give 0 stars with no doubt I would . I can't wait till my lease is over .

We lived there three years. First 2 years were wonderful. Then new management company came in. Property went down fast. Hot tub never worked. Area where trash bins are fifthly. Never power washed and clean. Neighbor next to us had trash piled up in there yard. Caused awful smell. Caused rodents. Could not go out in our yard spring or summer to sit out or cook out for the smell and bugs.Complained for 6 months. Was told they were on it. Well that apparently was not the case as nothing was done. Gate never works. And before they reply to my review they can't find where I'm a resident.Im not now but was from June 2020-till my lease expired September 30 2023. No way I was going to renew. Look elsewhere....not there..

My husband and i love our unit!! Super quiet community and friendly staff. I will say 7 out of the 10 times i called, they did not answer the phones as it seems they only have one or two people in the office at a time but if you leave a message, they get back to you ASAP!!(They get busy!! Give them some slack) I am so happy i chose this property over another traditional apartment complex.

My family and I absolutely LOVE this property. We have been here only a week and have submitted three minor requests that have been completed in LESS than 24hrs. We have never lived on a property where the request was handled so quickly. The residents are so nice, friendly, and quiet. The property is clean and well kept. 5 stars for sure!!!!!!

Barb G, the leasing consultant, is friendly, knowledgable, professional and kind. Helped me through some issues with finesse and patience - the items were resolved quickly. Since Barb came earlier this year, the place has become much more organized and cared for! The apartments are wonderful homes, the complex is clean, services are responsive and there have been events to help build community.

Mrs. Barbara was extremely helpful when we went to tour these homes. She addressed all our concerns, was extremely knowledgeable, truthful and kind. Thanks so much Barbara!