Nice hotel with clean and comfortable rooms. The beads were really comfortable. Customer service was great. There's a little indoor pool, and a little breakfast buffet. My only complaint is that you can hear, very clearly, all the noise from people in the hallways and the sound of doors slamming shut. Bring your earplugs! Would definitely stay there again.

This has been a pleasure staying here. Our first experience at our first hotel was horrible that we switched to this location. The staff is extremely friendly and the rooms are well maintained. Breakfast had several options to choose from. Beatrice who had checked us in made sure we were well taken care of since we had our bad experience. We are from out of state and having to switch hotels after 1 day this location was well worth it. Thank La Quinta staff!

I stayed one night. At 1am I heard knocking quietly, but I thought it was another room nearby. A few minutes after it stopped, I heard it again. I walked to the door… as it was opening I screamed. It was two people that worked there saying I was never checked in and they were checking on the room. I provided them with my reservation number and they apologized. I told them I did not appreciate being walked in on in the middle of the night period, but especially when I was traveling alone and had a very early flight. The man said that if I had answered the door the first time, he wouldn’t have had to enter. I disagreed with him, explaining that they could have called, and that I don’t need to answer an unexpected 1am door knock, especially when I was alone. Two weeks later I called and wrote corporate and they did not respond.

Double charged, my card, took multiple times to correct. Place needs to be cleaned. Halls and carpets on room floor not mopped or vacuumed during my week stay. Rooms were clean, towels refreshed daily.

I was a little skeptical when I saw the hotel being behind another hotel, however once going in I was AMAZED.... I can't believe the price I paid, it looks like I would of paid what I paid the same for one night what I paid for three... I love walking into a building and smelling freshness!!! The pics online definitely owned up in person.

I’m visiting from Memphis. Will be here until Monday. For the price of my entire stay was awesome. I was arriving early and spoke with someone name Connie who insured me that they would do their all to make sure they accommodate my request. Upon arriving Ms. Beatriz assisted me with such hospitality I wanted to extend my stay on her behavior alone 🤩……. I defiantly will be staying here when I come back to Dallas!!!

I recently stayed at La Quinta Inn & Suites by Wyndham Dallas - Richardson and had a delightful experience. The hotel offers excellent value, with a rate that feels like a steal for the quality provided. The rooms are exceptionally clean, and the staff is outstanding in their service, always going above and beyond to ensure guests feel welcome. The amenities, including complimentary breakfast, WiFi, and parking, added convenience to my stay, allowing me to enjoy my time without worrying about additional costs. The location in the Far North Dallas neighborhood struck the perfect balance between accessibility and tranquility, contributing to a sense of safety and comfort throughout my visit.

Hotel was not very clean. Elevators were dirt with opens bottle of soda and trash on floor. Our room was not very clean needed a better cleaning including vacuuming and sheets. Pillow case had fresh chocolate smear. Breakfast was beyond acceptable. People were in and out of lobby that were not staying at hotel eating the breakfast and using the restrooms women/men in the same restroom. People had open liquor bottle inside the breakfast area. Stinky floors throughout hotel. Location wasn’t good either a lot of people just hanging around the area due to free access to restrooms.

Connie is amazing, great energy! UPDATE: As much as Connie is great, do NOT STAY HERE I have had 2 roaches (IN 2 DIFFERENT ROOMS) This is absolutely disgusting & I am a high ranking member & I honestly don't feel comfortable staying somewhere with roaches. This is UNACCEPTABLE

Came for a quick getaway and enjoyed every second! Rooms were CLEAN, HUGE , and COLD ,just like I like it, of course, which is adjustable. Breakfast is from 6am-9am on weekdays and is DELICIOUS! Will be returning to this exact location soon! It was exactly what we needed.

We were here for a six nights stay while my husband did medical treatments at a nearby facility, so it’s not like we were here to nit pick every single little thing, but we feel like for the price for what we thought was a reputable hotel that we were staying at were a little bit too much to ignore it sometimes. When I did let the front desk know about the pool and patio situation. They were very quick to go over there and get it cleaned up and get everything right, it’s just the fact that it was like that to begin with and if I wouldn’t have said anything how long would it have been like that?

My car was stolen from the parking lot on 10/29. Security at this location is useless and unhelpful. Management didn't even have the decency to comp the room or even call me for a follow-up. The neighborhood is run down and the hallways smelled like weed. Any positive reviews are most likely people reviewing for their 5% discount, you know a place is bad when they give incentives to leave positive reviews. AVOID THIS HOTEL

Upon arriving at the La Quinta Inn & Suites at Richardson, we were met by an incredible greeter with superior customer service! She was amazing and volunteered to assist with any service requests that we had and she fulfilled that. She was warm, fast, and friendly. The breakfast area is renovated in what appears to be an older building, but the modern upgrades that have been invested so far are really nice. The seating area is nice and the breakfast had multiple options, a waffle maker, pancakes, breakfast burritos, eggs, boiled eggs, yogurt, cereal, bagels, and more. I like the variety of tea options in the coffee area. My recommendations as a business analyst and project manager to executive management would be as follows: refresh the carpets throughout the building and ensure the vacuum and cleaning schedule is maintained. Hire additional staff if needed for cleaning to also ensure that upholstery is cleaned in bedrooms and the lounge area, as well as the elevators. Additionally, utilize air fresheners to uplift the building and rooms and remind staff to always greet their guests with a smile. Our greeter was amazing, but all staff, including house-keeping and breakfast assistants help to set the atmosphere for great customer service. Everyone should be confident in their role and not invisible. They're appreciated. I also noticed that there was only one dolley/cart for moving into the rooms. I would upgrade it to the standard size and maybe invest in two. Also, ensure that staff has the needed materials and organizational tools for the breakfast storage area. Shelving for organization and spray bottles, etc. Lastly, ensure that ceiling patches in rooms are complete and refinished with excellence. Whatever you invest will come back in ROI and excellent customer reviews. Keep your business coming back.

They were doing construction from a past incident but we were able to see the final product and the sitting area was beautiful. The rooms were nice as well and the staff came daily to restock whatever we needed. Breakfast was repeated and I did wish for something new each day but what they had was good. The fitness room is really nice as well. I recommend this place.

Hotel was not clean. The lobby and halls smelled horrible. The floors in my room were not vacuumed, there were crumbs and pieces of popcorn all over the floor, even a kids toy was left on the floor. The bedding had stains as well as the mattress. The tub/shower were dirty with grime. The doors also only had one lock that could be opened by staff, there was no deadlock and it felt unsafe at night. I also didn’t feel safe leaving any valuables while out and about, I took it all with me. There was a constant high pitched ringing and buzzing sound and the refrigerator made a loud humming noise which made it hard to sleep at night. There was a fire alarm my last night there. We were all standing out in the rain and the lady at the counter that night did not tell us what was going on. There were 6 fire trucks that came, they talked to her after a long while, and then she told us to go back inside. No explanation, it was weird. I would not recommend this hotel and will not be returning, I really don’t know how they have such a high rating.

WIFI is on an unsecured connection. There are no complementary, toiletry or toothbrush packages for you. When I checked in, I was the only person in the lobby checking in at the time and yet the attendant completely missed telling me about the free breakfast which is only from 6:00 a.m. to 9:00 a.m.. The refrigerator in the room was loud, with an odd, intermittent, sucking sound. Everything seems clean and the stay was reasonably quiet. The water was lukewarm in the shower. The auto closures on the door are very aggressive and cause every doorway in the hall to slam shut, if you don't ease it shut yourself. I was happy with the assortment of pillows offered.

Ishtar was AMAZING. He greeted us with a smile. He took great care of us before, during, and after check-in. He went above and beyond what one might consider reasonable. Anyone would be lucky to have him at the counter to greet them upon arrival. Any chance we get to stay in the Dallas area we will consider this place again. Thank you so much Ishtar for all you do. Greatly appreciated. :-). From a totally satisfied customer :-)

I stayed in guestroom on the 4th floor, and it was the nicest room I have stayed in a very long time. The room was beautiful. Everything looked brand new including the carpet, bedding, and room decorations. It was very clean, and it appeared just as described on the hotel's website. I was extremely impressed with the exquisite walk-in shower. The mini-refrigerator made a loud humming sound, but I was grateful for the refrigerator as I used it to keep my drinks cold. The sound it was making did not take anything away from how nice the room was! The hotel cleaning staff were lovely and helpful, and the continental breakfast was plentiful. I will definitely staff at this property in the future when I visit Dallas again.

If I can give this hotel a negative rating I totally would. Our experience was very bad. We checked in on wed 19 and on Thursday after mid day we were leaving and we realized we had gotten our catalytic converters stole. We ended up checking out that Thursday at 5:30pm mainly because we were on vacation and we needed to towed the truck back home to get it fix. I been waiting for the manager/shift manager to can me back regarding the video since they do have cameras and a security over night who as per the reception he parks in the front and where my truck was parked he had a clear view. Also about a reimbursement of the days we didn’t use due to us leaving early. I been calling since Friday and it’s already Monday and everything I call he is not there excuse they give me “he is payed salary so he only comes 1-2hrs and leaves” and it’s always after 7-8pm. I have left my multiple messages my information and no call back as of now.

Pretty much everything was an excellent experience. From friendly staff and quick check in, to a great breakfast and quick check out - everything was clean, quiet and comfortable. Free parking was plentiful and every staff member was polite. I'll be back. Young man at the front desk was exceptional at his job.

We arrived and were pleased with the hotel. However, once we visited the pool area our opinions changed. There was what appeared to be blood on the tile around the pool area and it was very dirty overall. When I notified the front desk, I thought they may get someone to clean it in a reasonable amount of time. It was not clean 3 hours later when we checked out. We will not be staying here again.

Hotel is extremely clean and my room was great. Slept so well and no noise was heard. Just make sure you take a VALID ID cause they will humiliate you in front of everyone. Location to get out of the parking area... OMG!! Had to put the car into sport mode just to get out since it's between an off ramp and on ramp.

Stayed 3 nights with my son and mother for my graduation. The location getting onto the street leaving the hotel I didn't care for but it was manageable. Location itself wasn't bad. Guest services was great. Only problem I had was there was a ring in the tub where someone had taken a bath and the bed wasn't properly made. I typically wipe down and Lysol everything but cleaning the tub wasn't an option for me. Not saying I wouldn't stay again but housekeeping shouldn't leave the bathtub in that condition.

Great check in experience! The front desk agent Ishraq was quick, professional, and kept us entertained at the same time. The lobby and common areas were extremely clean. The rooms were freshly made and smelled wonderful. Definitely will come back here more frequently!

We usually try to stay at La Quinta for the brand but this location is kinda dicey especially late at night. There are neighboring hotels and multiple things going on like tires being changed all day, people sleeping in their vehicles and too much activity in the parking lot. One night there was someone trying all the vehicle doors even though there is an armed security individual at the front door. They also had something in the air to the point we couldn't even eat downstairs and others complained about it as well. Overall not a bad stay but interesting

American posted us up here for the night when our flights got canceled. The area was a bit sketchy, lots of big metal gates and fences around. A random person tried to get us into his car while we were waiting for our taxi early in the morning. The carpets in the lobby and hallways were probably the most stained and dirty carpets I've ever seen in my whole life, even though it was patterned you could see how filthy they were, I can't even adequately describe it. We got 2 rooms, ours wasn't too terrible... But we also didn't turn on many lights and fell right asleep. My father's room reeked of smoke even though it was a non-smoking room. The snack shop was mostly empty. The fridge in our room made a boiling sound as if it were a coffee machine continuously running, but ultimately it sort of acted as a white-noise machine that we fell asleep to. There is also weird snowflake lights all over the lobby and none of the staff had any clue why, considering it's summer and 100° out. All things considered, the staff were very friendly and helpful and we were able to rest our heads on an air-conditioned comfy bed for the first time in 30+ hours of awful flights.