Wonderful service start to finish! They arranged my gas installation as well and coordinated the delivery of the stove with the installation. Stove looks great and keeps my RiNo loft toasty warm. Highly recommend!!!

Outstanding service from Justin! 16 years of experience, and he took the time to work with me on getting the chemical balance right and tips on how to make it easier in the future. Justin also helped drain my hot tub which wasn’t part of the service call. He definitely went over and beyond and I was so grateful for the awesome service and guidance.

We’ve had an amazing experience purchasing from Spa Brokers. Carrie has been awesome to work with. She answers all my first-time hot tub user questions. Highly recommend purchasing your hot tub from them!

We have been buying hot tubs from the Parker location for over 5 years. The staff from Matt, Carrie and Tory and all the service side of people we have worked with it has always been an extremely positive and friendly experience. They treat us like family and are always going above and beyond without even having to request that. Great customer service and great spa products. Thank you all!

It started out great, and turned out to be an absolute nightmare. We purchased 2 fireplaces, and had them installed by their recommended installer to get the warranty coverage, and that is where our nightmare began. The certified installer Tristan didn't get a permit and he was supposed to, turns out he couldn't get a permit because he isn't licensed in my jurisdiction. In addition to not getting the permit, he didn't properly install the fireplaces. I had to fight with him to get him back to raise the basement unit to get the required clearance for the vent, and found out after the relationship soured that he also didn't use the required pipe protection, and and he used CSST and didn't bond the system. While CSST is allowed by code, it needs to be properly installed which means bonding to the electrical ground, without bonding it is extremely dangerous and can leak and explode with lighting strikes. Even when bonded CSST is more prone to leaks and overall is more dangerous. However, it wasn't just the CSST was incorrectly installed, the gas line was undersized. Our 2 fireplaces combined need 62,500 BTUs, however according to the table, our pipe could only accommodate 61,000 BTUs. Additionally he didn't sleeve the CSST as went through sheet metal into the fireplace again making it very dangerous on a dangerous pipe. Sure the fireplaces turn on and have pretty flames, however, they weren't installed properly and he willingly and knowingly installed it without a license and permit in PPRBD jurisdiction. However he alleges to be licensed by Douglas county which means he should know that you always need a permit when installing fireplaces. He shouldn't have taken the job knowing that he was unlicensed in El Paso county. Corners were cut and the fireplaces were unsafe. We ultimately had to tear out all of the gas work that he did and get it redone and we had to make modifications to the install to make the units safe. This saga has been going on for over a year, and we have had open walls where the fireplaces are because of the nightmare caused by Spa Broker certified installer Tristan. While my install contract was not with Spa Brokers, and it was with Tristan, I had to use him in order to get maximum warranty coverage. Very disappointed that Spa Brokers contractor willfully installed a fireplace without a permit. Hopefully he is no longer their installer, but after seeing how much potential danger my family was in because of improperly installed fireplaces by their recommended installer. Perhaps they should just require that the units be properly installed per the instructions instead of having to go through their installer. The bottom line is had lightning struck within 100 feet of my home, it could have blown up because it was improperly installed. Someone who blatantly and recklessly disregards building codes is not some you want as your recommended installer. I've still been fighting to get the money back that I paid for install to no avail. I am aware that Spa Broker legally doesn't have to refund the money for an improper install because it wasn't Spa Broker who I contracted with for install, it was their recommended contractor. However given how much of a nightmare this situation has been I have decided to share what really happened. Maybe this will help spur someone at Spa Brokers to flex some muscle and see if Tristan will refund my install.

The manager is so knowledgeable and helpful. She is also very funny and we really want to go back and get that $35K massive hot tub!

Great selection of hot tubs, swim spas and accessories! The staff is super helpful and happy to answer any questions on how to take care of your hot tub.

The level of customer service at the Parker location is amazing. Carrie, Faith, and Tori have been really helpful with ensuring my water chemistry is correct. They have all been extremely patient and answer all of my questions. I am so appreciative for their assistance in getting my hot tub crystal clear. If you are looking to get a hot tub, this is your place. They truly stick with you through the process to make sure you love your new hot tub. Thank you all so much!

Always kind and professional service with Spa Brokers. We purchased a Marquis “resort” tub from Spa Brokers, 8 years ago, they offer a discount on all products needed after purchasing a hot tub, and still with the same friendly staff. I recently needed a service, only my second in 8 years, and Justin was knowledgeable, personable, and extremely efficient. Our hot tub is working better then ever, thank you Justin and Spa Brokers for offering quality therapeutic services in Aurora and Parker, Colorado.