Featured Reviews


Frequently mentioned in reviews: service (11) stay (10) hotel (9) room (8) clean (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Davies S. 1 year ago on Google
    Small things like towels tea leaves milk and sweeteners were not available in rooms, on towels there was 0ne of each type all the time. We ordered room service dinner it came after 2 hours after we had complained and the quality of mutton was terrible and badly cooked and my wife's fish had uncooked white stuff which looked like flour. . I have used Cresta hotels in the region including Tapama and have always enjoyed my stay but not this one. I have let bygones be bygones.I have given my experience so that no other guest goes through what we experienced. I appreciate that you might have lost some skils during Covid that's why I never made it a big issue other than voicing my displeasure for example at reception we had a small misunderstanding over booking rates only to discover that the rate had not changed and what caused differences was the online and inhouse rate and we all laughed it off as it was much ado about nothing.
    1 person found this review helpful πŸ‘

  • 4/5 Jaden K. 1 year ago on Google
    It was very great. But they need to clean their swimming pools more and thoroughly other than that it's a great place
    1 person found this review helpful πŸ‘

  • 1/5 Ephraim T. 7 months ago on Google
    There was no water in Taps and toilet this morning. I complained when checking out only for the lady at reception to suggest that if I want compensation I should contact Water Utilities! This was really unacceptable because they have backup for electricity. Why not backup water too

  • 4/5 Andre N. 1 year ago on Google
    Very expensive. Bird and frog noise at night made up for cost. Great location

  • 5/5 afful h. 1 year ago on Google
    They make a mean lamb chops. Good service all round

  • 5/5 SGIDO I. 1 year ago on Google
    The place is so cool and enjoyable, like a place to visit

  • 5/5 Topo M. 1 year ago on Google
    Never slept at Thapama as it is in my town, but each time I go there for conferences service is always top notch. I highly recommend them.

  • 5/5 Jacek L. 6 months ago on Google
    Very comfortable hotel with great helpful staff. I booked room on day with loud party outside. They change may room to larger, different one without surcharge. Many thanks

  • 4/5 TheGreat M. 9 months ago on Google
    My stay at Cresta Thapama Hotel was enhanced by the enjoyable evening spent at their bar with lively music. The ambiance created a pleasant atmosphere. While my experience was positive, there were a few aspects that could have been improved. Overall, I rate my stay 4 stars, with the vibrant bar being a highlight of my time there.

  • 2/5 Paul A. 1 year ago on Google
    Very central hotel, however it is looking a bit run down now and could do with some refurbishment. Half the swimming pool is closed and the grounds are looking a bit shabby. Rooms are dated and the carpets are old. Disappointing for the price we paid to stay there. We checked in at 3pm and reported that the bathroom didn't have any towels. Then we reported it again at 6pm and then at 7pm and still no bathroom towels arrived. Quite disappointing after a long drive. They finally turn up at 7:30pm.

  • 3/5 Keabetswe S. 1 year ago on Google
    Great place to hang out with friends over a sundowner after a hectic day at work. The Thursday and Sartaday happy hour are a definate yes. The rooms are great and the service is applause worthy. Located in the heart of Francistown, the hotel is near malls and food outlets.

  • 3/5 Kgosietsile M. 11 months ago on Google
    The hotel room is clean but without soap for bathing, the place next to the mall, but they have to improve the food. Other services are good

  • 4/5 Boaz Modise T. 11 months ago on Google
    Convenient for when you don’t have a set of wheels. Mall within 5 minutes of walking.

  • 4/5 Shatho T. 6 months ago on Google
    Great service I got

  • 5/5 Gina N. 6 months ago on Google
    I liked everything about the hotel.

  • 5/5 hope c. 5 months ago on Google
    you don't wanna miss this experience! it felt home away from home.. Had a lovely Christmas with my hubby n kids. Will check in again the next time am in Botswana😍

  • 5/5 Ivy S. 5 months ago on Google
    It was home away from home. Stayed comfortably served by welcoming and friendly staff. You will like it more....

  • 4/5 Febby S. 6 months ago on Google
    The place has been renovated, has modern furniture making it look better, bathrooms are older and abit worn but clean.

  • 5/5 Lady Joyce N. 1 year ago on Google
    Love this place! One of the oldest hotels but still good! Walking distance to malls, station, banks...what more could you ask for?

  • 3/5 Keneilwe Kebitsaone K. 2 years ago on Google
    Everything is fine except that I didn't like their service first day at the restaurant and those of room service whereby will go out at 730 then at 1530 when we wanna sleep that is they want to clean

  • 1/5 Mark P. 2 years ago on Google
    Not happy. The pool area is loaded with frogs that croak the whole night. I dont know how anyone gets to sleep. Only steak available at dinner was chuck? Asked for two bottles of water, they were served at room temperature, not even a glass? On a positive note the room was clean and neat.

  • 5/5 Joachim N. 2 years ago on Google
    Service was good but the bookings went wrong. I booked throughan agent, money was diducted from my account but not credited to client. A wonderful front desk clerk helped us with all due deligence.

  • 4/5 Christina M. 3 years ago on Google
    A nice place to stay. Staff very friendly and know the hospitality business. Restaurant food is great. Rooms are also very well.maintained. Hotel could do with a face-lift though. Understandably the current pandemic situation has not been kind to the hospitality industry- but they are open and caring for their customers.

  • 3/5 Lungile Princess P. 2 years ago on Google
    The beds and all that are fine but the cleaning quality is very low

  • 5/5 Thabiso G. 2 years ago on Google
    Thapama has consistently provided the same high quality service we have come to expect from the Cresta group. Very nice πŸ‘Œ

  • 4/5 Maureen M. 2 years ago on Google
    Simply the best :clean, professional service πŸ‘Œ

  • 1/5 Kelebogile K. 2 years ago on Google
    The pool side service was so poor. No glasses we asked for water and no glasses. We ordered 5 cocktail no glasses we had to wait for other 2 people to finish and get our order.

  • 4/5 Letlhogonolo R. 2 years ago on Google
    If you enjoy a hotel right in the center of the city, this hotel is for you. It has a relaxing lounge. It is suitable for taking a local taxi to the city, without a need for a car rental but with a quiet ambience.

  • 4/5 Gaone M. 1 year ago on Google
    An amazing place. The only downer was the drinks menu. They need to add more items

  • 2/5 Oscar I. 2 years ago on Google
    Service needs some attention. Something not right with the food. Bed head boards too noisy, basin taps installed too low, safe not working, couches in the room dirty. General maintenance of the yard and buildings not up to scratch.

  • 1/5 athena e. 2 years ago on Google
    very unfortunate, I was travelling through and had no choice to stay there for a night. the place is so old and out dated. very old musky carpets. and old fixtures and amenities. the place charges so much for absolutely nothing. it needs to be totally over hauled. the resturaurant is dated. the access to the restaurant is crazy. it's like an emergency exit .out door Metal spiral stair case. to and from the main building.really was not worth the monies .the stay was terrible. ...

  • 5/5 linda d. 2 years ago on Google
    I gave it a five star for nothing else but for the bed I slept in. My sleep was devine, the bed was just so owsim. I wanted to stay more nights and indulge more. Nice hotel...

  • 4/5 jebert k. 1 year ago on Google
    Nice hotel with good rooms, gym, WiFi.

  • 4/5 James Phuthego S. 2 years ago on Google
    I had a fantastic stay at the establishment. The staff was very friendly always going out of their way to make my stay as comfortable as it could be.

  • 5/5 Katlego T. 1 year ago on Google
    πŸ’žπŸ’•beautiful place. Excellent customer service πŸ‘ Keep it up πŸ’―


Call +267 241 3872 Open on Google Maps

Amenities


  • Hotel
    • βœ“ Free Wi-Fi
    • βœ“ Free parking
    • βœ“ Accessible
    • βœ“ Outdoor pool
    • βœ“ Air-conditioned
    • βœ“ Laundry service
    • βœ“ Business center
    • βœ“ Kid-friendly
    • βœ“ Restaurant
    • βœ“ Airport shuttle
    • βœ“ Bar
    • βœ“ Smoke-free
    • βœ— Pet-friendly

Trends



Last updated:

Similar places



Similar Hotels nearby

Last updated:
()