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Peloton

Sporting goods store

๐Ÿ‘๐Ÿ‘ Daniel was super helpful in providing comparisons, features & benefits. He was very consultative understanding my needs. Very happy with the service received. People often mention Peloton, Frankfurt, store, experience, Rafael, bike, helpful, service, Great, purchase,


Address

Steinweg 6, 60313 Frankfurt am Main, Germany

Website

onepeloton.de

Contact

+49 69 64357321

Rating on Google Maps

4.90 (103 reviews)

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Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: Peloton (20) Frankfurt (13) store (12) experience (11) Rafael (11) bike (9) helpful (8) service (8) Great (6) purchase (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Nish P. 1 year ago on Google
    Daniel was super helpful in providing comparisons, features & benefits. He was very consultative understanding my needs. Very happy with the service received.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 C. C. 1 year ago on Google
    Great Store and perfect consulting. kudos for Daniel and Christina.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Paul D. 1 year ago on Google
    Brilliant team at Peloton Frankfurt. Turned up with toddler and they managed help me purchase a bike and also keep the little guy entertained! Thanks guys!!!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Brad J. 1 year ago on Google
    Houman and the team at the Frankfurt Peloton store have been nothing short of outstanding! My experience was so great Iโ€™m telling all of my friends. Thanks for all of the assistance and patience. I definitely appreciated the warm welcome to the peloton family!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Pedro F. 1 year ago on Google โ€ข 12 reviews
    My wife and I visited the Frankfurt store and felt very welcomed. Staff was helpful and provide us with the information we needed about the Peloton cycling products and program. This made our purchase decision easy and comfortable.

  • 5/5 J H. 1 year ago on Google โ€ข 7 reviews
    Great Frankfurt team! Super product knowledge, welcoming, helpful, likeable, not too pushy. Even my dogs felt welcome and that meant a lot.

  • 5/5 Spencer A. 1 year ago on Google โ€ข 7 reviews
    Great experience! Stephane was super helpful immediately walking into the store. Very knowledgeable about the product and he offered his personal experience with his own bike to help me make my decision on the bike for me. I'll be back when the rower drops.

  • 5/5 Nicole D. 3 years ago on Google โ€ข 6 reviews
    I had a great experience at the Frankfurt Peloton store. Specifically, I wanted to thank and call attention to the wonderful customer service provided by one of their representatives, Rafael. I am new to Germany, having just moved here from the United States and was very unsure about how to make such a big purchase. Rafael walked me through each step of the process taking time to explain all things Peloton :). He provided wonderful customer service and now I am so excited to officially be part of the Peloton family!

  • 5/5 Heather C. 2 years ago on Google โ€ข 5 reviews
    Nothing but the best experience. I have Purchased now 3-4 Pelotonโ€™s (for myself and friends) and have sent countless others to Rafael and everyone has been thrilled. Best service. He responds to texts and calls and is willing to help and work with each person. We have a closer store, but I still Continue to come back to the Frankfurt store because of Rafaelโ€™s amazing customer service.

  • 5/5 Kelly C. 1 year ago on Google โ€ข 4 reviews
    Stopped in the Pelo store to see if they had a Frankfurt/Germany t-shirt and two gentlemen (I forgot to ask their names - sorry!) were so very helpful. What a pleasant experience for this American living in Frankfurt. Iโ€™ll definitely be back to shop.

  • 5/5 Jonah P. 1 year ago on Google โ€ข 4 reviews
    Great experience at the Peloton Frankfurt store. As an existing Peloton member who was traveling in Germany, I was able to come and get a workout in at no extra charge. Great space, Peloton Bikes, shower, etc. Highly recommended. Don't forget to email them in advance of arriving to book time at the shop.

  • 5/5 Sabrina H. 2 years ago on Google โ€ข 4 reviews
    I worked directly with Rafael and he was very helpful and professional. The process was so smooth, quick, and easy. I had no issues purchasing my bike virtually and I highly recommend this service to anyone!

  • 5/5 Marilyn G. 2 years ago on Google
    Thank you Peloton and Rafael! You made sure that I could get the best experience possible from my investment. The Peloton experience is amazing and will contribute to my husband's and my good health and happiness. The service Rafael provided is nothing but spectacular. Without his customer care and assistance we would have missed being a part of the Peloton family. Thank you Rafael and Peloton for what I know will be many years of enjoyment.

  • 5/5 Darla H. 2 years ago on Google
    Great service so far! Rafael was an excellent rep and was very responsive to questions and extremely easy to work with - with the added plus of speaking perfect English. If you are interested in ordering - I would highly recommend you reach out to him.

  • 5/5 Patrick 3 years ago on Google
    Absolutely fantastic experience. We purchased a Peloton bike over the phone with Gabi, she was incredibly informative and extremely responsive and helpful. Gabi's English is great, which made the order much easier since my German is so-so. Finally, we are really enjoying riding the Peloton, especially in these days of more lockdowns. Highly recommend Gabi and the Frankfurt Peloton store.

  • 5/5 JA A. 2 years ago on Google
    I could not have found a better solution to working-out amidst all the inconsistencies with gym openings and closings due to COVID. Spin classes at my gym always gave me my best cardio work-outs of the week, so it was a no-brainer to invest in the bike. However, together with the Peloton app, this purchase is a one-stop shop, full-body, reliable workout, in the comforts of my own home. Shout-out to Rafael, the Showroom Manager in Frankfurt, for going above and beyond to make this purchase happen! He was super patient, professional, knowledgeable and pleasant to work with! And thank you also to whomever arranged for the bike to be delivered just 5 days after purchasing it! :)

  • 5/5 mybabiesandme 2 years ago on Google
    Rafael at the Frankfurt Peloton store was so helpful with assisting me ordering my bike from Ramstein. Always updating me on the status of my bike and making sure I was getting the most out of the package I was purchasing! I cannot recommend him enough!

  • 5/5 Jeremiah M. 1 year ago on Google โ€ข 2 reviews
    Carlo was above and beyond professional and courteous. He answered all of my questions and provided tutorials on how to get started. The store was clean, modern, and inviting, with equipment on display. I was in and out of the store in less than 30 minutes, completely satisfied with my purchase. I highly recommend peloton frankfurt for all your Peloton needs.

  • 5/5 John R. 1 year ago on Google โ€ข 1 review
    Excellent experience while visiting Frankfurt on business. Both Philipp and Houman were generous with their time and allowed me to utilize equipment to get a workout in. Showroom looks fantastic and very much enjoyed my visit.


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Amenities


  • Payments
    • โœ“๏ธ Debit cards
    • โœ“๏ธ NFC mobile payments
  • Service options
    • โœ“๏ธ In-store pick-up
    • โœ“๏ธ In-store shopping

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