It’s dirty & the 5th floor looks like a prison ward; not even fully staffed! Floor looks like it was mopped with dirt! My husband went to ER today at 11:30 a.m. I have no complaints about ER doctors & nurses. However my husband was told at 4:00 that a dinner order was put in for him & ordered nothing to eat after midnight. The order never came while in ER. He was admitted for overnight observation & evaluation. Was told at 6:00 room was being cleaned; he would be moved shorty & food would be there shortly after. Just got moved at 9:00 & only attending nurse told him “no food, kitchen closed!” This is unacceptable!

UPDATE: I wanted to provide an update on my previous review. After I raised concerns about the cleanliness of the bathroom at this hospital, they promptly reached out to address the issue. While the bathroom still has a hole and there are some remaining visible issues, I must commend their effort in responding to my feedback. I appreciate that they took action to ensure the bathroom was cleaned properly, which is a step in the right direction for maintaining hygiene in a hospital setting. Therefore, I am willing to give them 2 more stars for their responsiveness and effort to improve the situation. It's important for healthcare facilities to take such concerns seriously, and I hope they continue to work on addressing any lingering cleanliness issues. REVIEW: This hospital appears to have a bustling staff and a high level of activity. However, my apprehension arises from the evident lack of cleanliness in the bathroom, as depicted in the provided pictures. If such an issue is visible and not addressed by the administration, it raises concerns about the potential hygiene and cleanliness of unseen areas. Given that this is a hospital setting, the presence of hygiene issues in the bathroom raises questions about the overall sanitary conditions and potential disease transmission risks.

Love one had accident in the bed. They did not change the sheet. They put padding on the pissy sheet. Put him back in the bed. Ask for a wash cloth to wipe him down they had none This Place is disgusting he has been moved to room 431 the floors in there are just damn soiled okay the phone near his bed isn't working so they have the phone from the other bed pulled across the empty bed it's in the care takers way what next stay tune

My boyfriend was having asthma symptoms that wouldn't calm down all day/evening, and after stopping at an Urgent Care that turned out to be closed, someone recommended Jefferson. We arrived at about 11pm, but for some reason don't get brought into an examination room until 3:00AM, and from there, don't even get to leave until 5:00AM. Six entire hours and for some reason five/six doctors when all he needed was a rescue inhaler and a pump of something in his lungs until he gets back to his home state with his actual inhaler. This was unacceptable to us, it should've taken maybe HALF that time, if that, to get this resolved. It was something so simple, yet the staff just dragged their feet the entire way as if they didn't want to deal with this.

There are no words. My mother was there for five days not once was the room cleaned! The wait in the emergency room was in excess of eight hours. No one told us or her that she needed to order her own food so if my sister hadn’t gone up she would have not had any food!! How do you expect a 90 year old woman who is hard of hearing in an unfamiliar place to actually pick up a phone and order her breakfast??? I repeatedly told anyone who would listen that she wasn’t eating or drinking! Finally they gave her IV fluids after 4 days!!! And guess what?? Her confusion cleared. As a RN I am appalled! Please don’t answer this review with your “We’re sorry you had that experience” I’ve already sent a letter to patient experience. Just change!! It’s obvious by the reviews that you are a substandard facility and it’s unfortunate to the people of South Philly that you are their only choice!!

To say our family is unimpressed would be an understatement. Loved one with severe chronic pain (as in, 24/7 pain for 2 years) went in for several days and was not treated with respect, to say the least. The man at the front desk was kind, and it seems it stops there sometimes. Things seemed fine and husband seemed positive until day 3 when the IV -- which was dispensing the medicine needed -- came out, and it took nurses 5 hours to get it back in. So for 5 hours he was without the medicine he was there to get and they attempted to reinsert it so many times, his arms look incredibly bruised and just ravaged. They didn't even mention this at discharge to me. After that point, he seemed stressed, upset, uncomfortable and in increasing pain. It seems difficult not to draw the conclusion that the IV debacle led to a downward spiral overall, and by day 4, he was in excruciating pain that they didn’t seem to know what to do with. If you don't know how to handle a patient in distress and in severe pain, you shouldn't become a nurse, let alone work in a unit for patients with refractory pain. And if you don't know how to deal with a patient being irritable and upset because they're in a kind of pain that hopefully most people will never even come close to understanding, you should not be anywhere near patients. I heard one of them responding to him while I was on the phone and she was defensive and rude, not sympathetic at all. It was obvious some of them had never dealt with this level of chronic pain before. When he told one nurse he felt like he was dying because the pain was so bad, she said "You're not dying, you're a young man!" ..... anyone with an iota of understanding of chronic pain would never minimize someone's suffering simply because they're young. That's pretty much a textbook example of what not to say. Not to mention the fact that obviously yes, sometimes young people do, in fact, die ... There was apparently no backup plan if the treatment he was receiving didn't work as hoped, so he was left suffering for days/hours while they scrambled to figure out something. They could have easily called his usual neurologist or even his emergency contact to ask about what to try. They did neither. When I went to pick him up, the doctor was not particularly informative or sympathetic; she seemed rushed... and neither were the nurses at the station at the time. There were a few very nice nurses who were very much appreciated (including one who finally figured out an innovative solution to the IV issue, within seconds), but it's easy to be nice when a patient is quiet and not in distress at the moment.

My friend got robbed and taken to emergency room. From the front desk to the patient room, they are very compassionate and helpful. No waiting time at all. Very professional. No question about insurance or medical bill at all. Quiet surrounding.

I alway have good impression of Jefferson hospital until my mom need to go to emergency room in August. While my mom was waiting to be seen, we asked one of the nurse How long we have to wait, she answered “I don’t know” . Literally, there’s no one care about us, no one can tell us what’s next. Instead, we just sit there and wait. After more than 4 hours of waiting, my mom still not able to see any doctors. Thus, we decided to go home and see urgent care the next day cause it was very late at night. However, we received a bill today and it is about $1000!!! How is that possible? We waited for hours, didn’t see any doctor, didn’t get any treatment, but received a $1000 bill? I DON’T recommend go to this hospital.

If I could leave a review without giving one star I would. But, sadly I can’t. The ED is horrible. I honestly wouldn’t take my pet dog there. I came to accompany my psych patient in regards to a medical emergency that they had. Due to me being with the patient the Jefferson staff felt no need to check on the patient or her needs basically because I was there. We actually barely seen her medical staff come in the room although the nurses station was directly outside across from the room. The female nurses especially the one with the purple hair are beyond rude and did not want to help or answer any questions. As I stated above the patient was a psych patient from another hospital and although I was there from the other hospital a Jefferson behavioral health technician was also supposed to sit alongside me for safety reasons. Of course they did not come to sit

Terrible Hospital, my boss went to the ER last night for an infection in his leg. They saw everyone ahead of him even people who got there after him. He waited 3 hours and finally left because they told him he had to wait because he wasn't sick enough to go ahead of anyone. Fast forward to today, the infection was so bad in his leg he is now in Pennsylvania Hospital. They took him back right away because the infection was so bad. They have admitted him into the hospital to try to stop the infection from spreading to his heart. You all should be ashamed of yourself and maybe stop playing games on the computers while sick people need your help.

It was 2 hours until my room was ready because it had to b cleaned. So I expected a clean room when I arrived. Not the case. Trash from a former patient was on the floor in the bathroom & bedroom. There was no toilet paper. Too late for housekeeping so I had to use tissues. Around the periphery of both rooms there is a thick layer of black dirt. Probably needs serious scrubbing at this point ‘cause the dirt is hardened on to the linoleum & tile. It’s truly disgusting. Any minute I expect to see cockroaches.

IF YOUREE HAVING A LIFE THREATENING EMERGENCY DO NOT GO HERE!!!! This hospital is horrible. I am 19 I never leave reviews on hospitals but this is by far the worst hospital I’ve ever been too. I went there because I had issues breathing, constantly telling them “I CANT BREATHE” the security and everyone telling me to sit as I’m vividly struggling and gasping for air. So I left the hospital went to the Starbucks on the corner and begged them to call the police so they can transfer me to another hospital, they were on it but I began to faint and black out as I’m talking to them thank God for an amazing lady I wish I could remember her name but she grabbed me and a random guy help get me back inside the hospital. Than when the dumbasss nursing’s and security see me having to be lifted inside the hospital they started to check all my vitals and my heart to make sure I wasn’t dying. MY point is it SHOULDNT have took all that just to be seen by a DOCTOR. Clearly I was in distress.

Security guards are racist and unprofessional. On Aug 4th I had the worst experience of my life at this hospital when my brother died in the ER neurosurgery room. The security guard was fighting with my younger brother who gave proper ID and told the security guard exactly where my brother was at on the 9th floor. The secuirty guard raised his voice at my brother who was clam and also was seen being escorted earlier by the ER Doctors to see my brother before he died. My brother went back down stairs to get his personal belongings and the security guard refuse to let him back up. The ER Doctors had to leave there position to tell them he is allowed up. The security guard never even called up to see where my brother was. The security here is a liability to Jefferson hospital and is a major law suit waiting to happen. This unprofessional behavior should not be allowed especially in stressful situation such as a family memeber who died. My whole family gave proper documentation and received wrist bands. Racism is alive and well against white people. My younger brother could of been wrongfully accused of something he didn't do especially after the passing of my brother.

Horrible customer service from registration check in. Went here to get an X-ray and ended up leaving without any services being done because of how poorly I was treated. I forgot the ladies name but older white woman blonde hair checks you in second and gathers your ID and insurance. It was about 9:30am on a weekday. She was horrible . She gave me push back on my address until another white woman who worked the front said the address is what the patient gives. Like hello lady people move all the time. I gave you my current address with proper identification. What she was doing was not even protocol. Every step it seemed like I was questioned from this lady and I just was there to get an X-ray that’s all. I tried to get more info about some of my info coming up incorrect since this was my 1st time here and this lady was so nasty and unhelpful and didn’t tell me anything. If you can go somewhere else where they actually care about patients. I wasted time going here and not getting an X-ray because of horrible customer service. I never leave reviews but I really don’t want another person being treated like that for no reason.

Nurses seem nice, but the emergency rooms and bathrooms are filthy. The room my brother was placed had blood on the floor and it wasn't his! It smells like death in there! We were in the waiting area a few hours before they even took us back. Short staffed. I would avoid it if possible but he lives near there and that's who his insurance is affiliated with.

This hospital should be shut down. Rude and lazy nurses, cocky receptionist. Dirty and stinky floors and bathrooms. Truly disturbing this place is allowed to operate. This is the hospital you send your loved ones to die. Can't count on my fingers how many misdiagnosed people that they screwed up in that place.

This has got the be the most inefficient, filthy hospital ever! I entered the hospital with a BP of 190+/130+ and was given saltines for dinner since I don't eat meat, which of course would shoot my pressure up higher. The floor had excessive dirt and remains from previous patients. Lastly, I submitted my insurance information to them numerous times, yet continued to receive invoices, ultimately "Final Notice". I left numerous messages with their billing office, which not one call was returned! Eventually my file was sent me to collections. I sent proof of coverage to the hospital as well as their collections office who stated that my insurance denied the claim. I called my insurance company who informed me that they were never billed. Finally, my insurance company agreed to a 3 way call to verify coverage. If you are in the Philadelphia, go somewhere else to avoid this nightmare!

Had surgery here and an appointment about a month ago. Dr. Phillips literally saved my life and calmed me down when I scared for my life for my surgery. Great experience, treated well, and had lots of assistance after surgery. Went in for a post-op appointment and was seen quickly and the doctor got here as soon as he could. Thank you Jefferson Methodist

The nursing staff was professional, with the exception of the discharging nurse and attending physician. The wait was long, but that’s not any fault of the staff. My total time spent in the ER was a little over 8 hrs. In which time tests, x-rays, and blood work was perform. It was the Dr’s rush behavior towards my care and lack of explaining any test results, taking as little time as possible with me, she spent a total of 5 minutes tops. The discharging nurse took the time to inform me that Motrin could make my legs even more swollen. At this point I just needed a temp. pain relief. I’ve never heard or experience that type of unprofessionalism in the healthcare industry. It’s a lack of caring, compassion, and plain bedside manners. Shame on them and the failing system. Thank you to the one’s who cares for the patients.

I am a patient here right now and I am not happy. Night shift nurse didn't bring me my 8 PM meds until 10. He got here a 7and was already on break at 11. Told the aides that I was having chest pains and could they get him, but that's how I found out that he's on break. It is now 12:15 and still no nurse. I asked for a heating pad 2 days ago but had to have mine brought from home. This is the worst hospital visit ever. Do not recommend any of you to be an inpatient here. I'm ready to go to another hospital to get proper treatment. This is an update, I am being discharged under duress because I was here for pain management and I barely received any. They are putting me out and I still can't eat or drink anything without pain. I have told them for 3 days that the medication was not working but to no avail. They say that the hospital is not a good place right now and I could get worse. With the pain and high blood pressure I just wanted this documented just in case I go home and die. Internal medicine doctors here are just plain bad. No bedside manners and no compassion. Trust me you would do better going somewhere else. Bad as Misericordia hospital if you know that one. Stay safe and away from here.

Every doctor, nurse, and administrator was amazingly kind and experienced. Everyone knew what they were doing and answered all of my incredible amount of questions. Of course there is going to be a wait, it's an ER, but still not too bad on that end too.

I was in a lot of pain was supposed to be overnight.. it turned into 4 day stay.. the staff was so caring and really cared about me... this hospital saved my life.. thank you..transport was professional and caring.. ordering my food was so simple.. the food staff was more than willing to help me...I highly recommend this hospital I love Jefferson ❤️ 💜❤️💜❤️💜❤️💜❤️

I had replacement shoulder surgery at Methodist on May 26, staying overnight and leaving Friday. I have had quite a few surgical stays in hospitals in the area, and can say without question this was the most comfortable. The nurse and nurses aides teams of Kiara&Ghalia, Tracy&Diamond, were the most professional, most caring nurses I have ever had. Even though my night there was hectic with activity, I had no idea. When I used a call button, my nurse was there in literally seconds. And they were always cheerful, did more than I asked, and generally made a tough situation for me soooo much better. I sincerely hope the four professionals I called out here are commended in some significant way for their work. They deserve recognition, accolades, respect and raises.

My wife has cancer stage 4 she fell and broke her leg and they keep me away from her And not tell me anything. People in there was so mean and rude. I understand it there job but they can talk people nicely . And understand and listen I'm tell them she has cancer and what happened and they didn't want to hear it at all ......

Made a visit to see a family member in the MICU on Sunday and notice that the floors was extremely dirty. I first shrug it off that maybe it was the weekend and the cleaning crew didn’t work on weekends. I then came back on Wednesday and notice that the floor still wasn’t moped, the wall and cabinet had build up dirt on them. I find these strange since the require you to wear a mask in the hospital but the upkeep is tremendous.

The emergency room was good and quick and I was taken to room 429 to stay overnight. I was in a shared room and I was by the window and air conditioner. The room was filthy. I was amazed how they could allow that. Next morning I was coughing and had a migrane. I was there for a stomach infection. Well I looked at the air conditioner and was blown away. The filter was hanging out a little on the floor with wet mold like stains. I pulled it out. In disbelief the filter looked like it was not changed in 2 years or more. I called the main desk. Three different people hung up the phone. Totally disinterested. The lady in my room had a bad case of pneumonia. I got a nurse and told them to get maintenance as I was leaving. My roommate said I coughed all night. I had no cold. I feel so bad for people breathing in all that filth/mold and probably same filters in rooms from Covid. I am attaching pictures.

A second rate hospital. My husband had his surgery here and we should have opted to go somewhere else. Nothing worked in tbe room. When he was discharged, the nurse told him the wrong information to take care of his wound at home. Wont go back to this place. Won't recommend it either.

This was the worst experience ever, the wait was extremely long to get a room and even longer to see a doctor. The restrooms were in horrible conditions for a health care facility and lacked soap. The doctors didn’t thoroughly assess my symptoms and just automatically assumed I had the new virus when I specifically told them it was an insect bite in which I was having an allergic reaction to. Honestly I would never recommend anyone with life or death problems to go here.

Received my bill for an emergency visit, and then received an email and a BROKEN text month later suddenly saying I owed them double what I had before, while not having even put my insurance on file. Meanwhile the entire time I was there I saw a doctor twice and then just sat there alone. No wonder people don't go to the hospital anymore.

The worst hospital ever. They simply do not care about the patients. The wait is extremely long. The Nurse that was assigned to me came in my room because I called using the call bell and said she was going to get me crackers and juice never came back. Was there for 10 hours. I will never go back to this place

This is the worste hospital in the world even poor countries don't have poor service like this, I have to Waite more the 6 hours to pass, Said they don't have room and then when it comes to the prisoners cops bring they pass straight and have room, The guy who handling masks to the people said don't touch h it with your hand while is giving them without wearing gloves haha! Patient wait and Wait, in the lobby some of them sleeping already! My son throut on my wife today while we took him there because he is sick and had fever none ever ask if his okay we waited for 2 hours and still wiring that's a shame this unit they put it just to colle t the money from people's insurance

A friend of mine suffers from severe stomach Ulcers. He’s been constantly going to the ER and receives the wrong medication each time. No matter how many times he complains about the side effects the staff ignores him and his cries for help. They recently even assumed he was an addict on opiates and tested him without his consent. Terrible hospital don’t go here.

I went in for surgery 1/11/2021, I must say everyone treated me with kindness. They even called the next day to check on me.They did not discriminate against me do to my religion, which was very pleasing to me.The surgery went well and swiftly!!!I appreciate everyone for their help and generosity...I would highly recommend this hospital for surgery procedures,the doctors and nurses are very sweet and kind...❤❤❤

This place omg..I came in throwing up 4 1/2 DO NOT COME HERE FOR A ACTUAL EMERGENCY..

Gushing blood from my nose that is broken, and a laceration on my face still bleeding. 45 minutes in the waiting room and the guard thought it was too much for me to ask for a clean towel. I wasn't even triaged yet. The guard acted like I was bothering him when I asked for a clean towel because I am gushing blood 45 minutes in the waiting room. 4 guards and they all were standing around. Worst hospital ever. I left. Going to Inspira in NJ they will have me treated faster than getting triage at Methodist. Don't go there. Go to any other hospital. The staff was rude. The wait is long. And the priority is messed up.

I think the ac is broken how can that happen at a hospital doesn't it need to stay cool because of bacterial growth. Still here until tomorrow hope they fix it overall most everyone is nice.

From the woman who manned the Valet parking to all the employees with whom we had contact during my wife's hospital stay, all were friendly, helpful and very courteous. The nurses were wonderful and even staff we passed in the elevator and hallways were very friendly. To summarize a longer story, an employee, named Nicole (whom I assumed was a nurse) was ahead of me at the cashier in the cafeteria. She told the cashier that she was paying for my lunch. What a wonderful gesture!! I was highly impressed with the hospital in toto.

I've had 2 different surgeries here on my paralyzed arm by shoulder to hand surgeons it is top notch care! The best in the U.S.

The staff are nice. But not sure why it takes so long when there aren’t a whole lot of people/patients there. Would suggest going to urgent care over this ER if you are in pain and can’t bear waiting long periods of time.

My loved one went to the ER and was then admitted. From the moment we entered the doors and were triaged, until the moment they were discharged, every person we encountered was professional, compassionate and thorough; always anticipating our questions before we could ask. Everyone was fabulous but special thanks to the following: ER Nurse: Brielle PCU Nurses: Lynda & Nick. Nicole assistant PCU Nurses: James & Hannah. Shawn assistant PCU Nurses: Brianna & Michelle. Daria assistant PCU Nurses: Vincent & Mary. (I forgot the name of their assistant but she was great too) Dr. Michael Grodsky: hospitalist

My dad has been in the Methodist Jefferson hospital for the last week. The doctors and nurses are wonderful. Today he had Carmen and Lati and they were great. I can’t say enough about them. Carmen was supposed to leave at 2 today and it’s now 4:15 and she stayed to help us move my dad. I can’t say enough about this hospital. I’m impressed with everyone. From admission, nurses, assistants and doctors. They are all wonderful. Keep up the good work Methodist Jefferson your employees are number one.

They treated me wonderfully. Patient and kind with me. I honestly only vaguely recall the bad stuff (that I did), but you went above and beyond. Even down to helping with my lost parking ticket! Thank you so much to all of you!

Security guards there are the worst. No training on empathy. Hospitals should be made to feel safe and secure. A place to recover. No felt like a jail

I thank god that I went to this location for my surgery. The staff here is phenomenal. I would like to thank everyone that was apart of my procedure the level of care and concern was great. I would like to thank my surgeon Dr. Surena Namdari, all the nurses and staff and the anesthesia team that worked with me. Thank you all for a successful surgery. Thank you all for helping me with my fear thank you all for making me as comfortable as possible. I would highly recommend this location and Dr. Surena Namdari he was phenomenal. Once again thank you all. The staff from the time I walked in until the time I walked was the best I wouldn’t go anywhere else.

The nurse's and most of the staff are excellent you're very attentive friendly warm they take time to talk to you explain stuff to you a lot of people don't like this hospital but I love it I think it's one of the best.

This place is literally a joke been here since 8 hours just now going back and when you ask for something or for help they get smart and tell you wait a minute. That minute never comes. I am a older lady that has heart problems please if you have to go to a different hospital you won't get the treatment you exactly need or the results. THE WORST HOSPITAL EVER literally a joke and it also the most dirtiest place they take crackheads before they will take someone who is exactly hurting it's sad the whole back is filled with them even in the hallways

On October 21, 2022 I had a colonoscopy performed at the Jefferson Hospital by Dr. Curtis Alloy. I am 59 years old and I will be 60 years old in November. Like many people, I put off having this procedure because I was afraid that I couldn’t handle drinking the 4000 ML of laxative and to go roughly 36 hours without eating. I thought that I would be very hungry and I have never gone very long without eating. To my surprise, drinking the laxative and going without eating solid foods and being on a liquid diet, was not nearly as difficult as I thought it would be. I was able to eat green Jell-O and it helped a lot. I actually never felt all that hungry and when I did I kept in mind the hundreds of millions of people around the world who starve on a daily basis. Dr. Alloy and his staff were professional, helpful, and the procedure was performed without any problems. I had two small polyps removed and before I knew it I was waking up in the recovery room. I did not experience any pain or any bleeding once I had my first bowel movement after the procedure. I would like to thank the doctor and his staff for doing a fantastic job for me. I would also encourage everyone to have a colonoscopy if they have not already, and to not worry about feeling hungry or having to drink the laxative. Having routine colonoscopies can save your life and all the prep is worth it. I give The Jefferson Hospital and Dr. Alloy 5 stars.

I had surgery here and everyone I encountered was personable, kind, and competent. From the registration office to the nurses, they took the time to make me comfortable and I always felt that I was in good hands. The lobby and surgical ward were clean and quiet. Wouldn't hesitate to have a procedure here again.

We need more doctor's like Dr. Kelly Kehm... She was empathetic, focused, knowledgeable, persistent, honest & forthright. I wish her the best in her career as a doctor.

First time in a hospital ER and this place gave me the best experience. Dr. Robin and the 3 nurses that cared for me, with the ultrasound tech, were all so helpful and informative. Thanks so much for the great care. Only downfall was the amount of time it took to discharge and receive the paperwork.

5 hours in the waiting area so sick worse experience ever in my life

Happy Nurses Appreciation May 6 2021 Nurse Harris in wound care was awesome Nurse Harris care was awesome personality niceThanks 😍👍🙏