Some items are a little pricy but you can sign up for their rewards program to get rewards on all your purchases and their do offer great sales on items pretty often. I had a girl take really great care of me when I was missing merchandise I had purchased earlier that day. I was so grateful to her and how she handled my particular situation. Your hard work and special care doesn't go unnoticed or unappreciated!!

I went to Michael’s for the first time on the 23rd in the midst of the holiday rush. I needed to get two small canvases framed. I was extremely unfamiliar with the store and what I needed to get the project done on short notice for a Christmas present. When I finally went to ask for assistance, Zoe went above and beyond to help me and explain what I would need and what my options were. She helped me to find two frames in my budget and even helped me get them situated properly. I couldn’t have asked for a better first-time experience at Michael’s and I am so glad for Zoe’s kindness, patience and friendliness.

The store has a large amount of stock, but lacking in employees, I only saw one cashier. She was doing her best to assist customers, I ended up using self check out for the sake of time.

I usually love Michael's stores. I find the selection, quality and organization to be better than Hobby Lobby. They have better quality artist paints and materials. However, going to the store in Tallahassee is often a frustrating experience because of the employees. Many of the young women employees are not knowledgeable, snarky and rude. I had yet another frustating experience this morning that makes me reluctant to go there. I had planned to buy enough chenille yarn for several throws which would have been $280. I would think the sales person/cashier would be willing to look something up online to complete that size of a sale. They should be willing to make the effort for a customer with any size sale. I was there 2 weeks ago when the store had a nice selection of colors and enough skeins of each color for a throw. I did not know that there was a sale on yarn this morning so most of the colors were gone or there were not enough skeins in the colors that I wanted. The entire yarn department was a mess and no one was working on cleaning and organizing it after what I assume was the weekend stampede. Today was Tuesday. I managed to find enough of 3 colors spread all over the shelves in the wrong bins to buy enough for 3 throws. I asked the cashier, a young woman, if I would be able to order some of the missing colors on line at the sale price. A reasonable question. I was the only one in line, maybe one of 2-3 customers in the store so she definitely had time to help me. She could have said, "I don't know but would be happy to look that up for you." Instead she said, "That depends on if the same sale is online and what quantities of the colors are left." Stating the obvious was not helpful. She was unfriendly, not knowledgeable, not helpful. She went on to say a couple of other snarky things and she seemed irritated that I had not chosen to use the self-checkout option. I hope that the manager of this store does a better job of educating their employees about what sales are going on and how to look up information for customers. Or hire people who already have social and communicative skills and are self-motivated to do those things on their own. I spend quite a bit of $ at this store on oil paints and other things. Right now, I don't know if I will ever return. I will choose to go to a Michael's in another city or to order online from other businesses. I have been a Michael's customer for about 45 years and previous to moving to Tallahassee had always had good, helpful experiences with employees. I can say that the stores in Pensacola and Jacksonville have much better employees.

There was a really good Halloween selection. Some inexpensive up to very well made objects. Prices good. Store clean and easy parking. Staff very friendly.

Well organized, lots of friendly, efficient staff. Great selection of products for gifts and crafts.

Honestly I used to be hardcore about Joann's fabrics but when I bought one of those cricket vinyl sheet storage bins at Jo-Ann's on "clearance" and ended up paying less for more of those at Michaels and they weren't on sale, I was done. Really tired of Joanne's marking things up to put it on sale, it's literally everything in the store. I appreciate that Michaels is up front with the price.

Black Friday deals were outstanding, and the shop is full of knowledgeable staff that are current and could help with any product or technique I mentioned within their respective depts.

Went in just to look and found the perfect frame. It turns out it was BOGO on the brand I bought. Got 2 for 1. Love Michael's.

I've always had a good shopping experience at this location since moving here so hopefully this one encounter isn't repeated. I ran in tonight at 8:30 looking for one item. Just as I enter the store, I meet an employee who says nothing. I know it's almost closing time (9pm) so maybe customer service doesn't apply to the last 30 mins of closing. I walk the length of the store looking for my item, seeing another shopper in the same aisle on my down and back up. Half way down, I hear staff saying "A lady just walked in." By the time I get to the back of the store and turn around to head back up front, "I hear another staff member say "Well just tell them we close in 5 minutes." If you've ever visited this location, front to back is pretty far so the fact that I heard them say this means they were speaking rather loudly. On my way back up, the same shopper is still on the same aisle as she was on my way in. I get to the front and see the staff behind the 2 voices I heard. Again, not greeted, I say 'excuse me' and ask if they could help me find what I was looking for (laminate sheets). The male staff member was facing the counter and the female staff member was behind the counter looking at me. The male staff never turned around or looked in my direction. The female staff member stated "We only have self adhesive ones and I do believe their sold out." Didn't offer to show me nor did she check the system to see." Although I know inventory can change, I always check online first before going to this location on short notice, and the site stated the item was in stock. I said "Thanks to the female staff member and asked if she was the manager on duty as I walked out." She stated "Yes." and her badge said "Abigail." When I returned to my car, the clock said 8:41 pm. I rarely ask for assistance at this location. Disappointing as customer service and effort goes a long way, even when an item is out of stock.

Love their instore coupons. Also like the rewards you get for purchases. I used a $5 reward plus an in-store coupon for 30% off a regular priced item. So I got a great deal on my item! I also love ordering online and picking my items up at the store. I always use online coupons for these purchases.

Historically, they have always always been my goto for crafting type supplies in the area. They fell short this time. Leather working supplies seem to only be available online.

One of the last places I went with my daughter before cancer took her from us. She enjoyed your store so much. Thank u

Order was put back for my daughter's graduation without any notice only notified when the order was canceled. Now everything is put of stock and I don't have what I need for her big day. I WILL NOT BE SHOPPING HERE AGAIN

Definitely more of a craft store than a textile store (yarn, cloth, etc.) but has decent prices & a decent rewards program. Store over all is a little chaotic and employees are scattered, but they do have the self checkout areas which make it easy to not have to wait in line forever like at Joann.

They're adding quite a bit of inventory that makes their store much more appealing. Allot of variety & prices are good! Come see! You'll love it too! I do wood inlay & box decorating with leather & brass & wood burning & they have EVERYTHING i need to do it all!

Well, I've been an ok fan of Michael's for years, especially for my business. Recently, i had a mix-up happen where one of the workers gave my pick-up order to the wrong person. Luckily, the person brought it back (thank you if you are reading this!). When i went to pick it up, they had trouble finding it, and I started to worry because they didn't have it stocked in the store, and I use a heat gun to seal my products. They eventually found it after I waited 30 minutes. At least she offered me a chair while I waited lol

This store is a crafters dream! They carry anything your heart may desire, from beads, flowers, baking, frames, to candles and more with prices that will amaze you. Go check them out!

In the late evening of Dec. 23, 2022, I gathered the framing items I had to bring to Micheals. I was fully prepared to leave it there for 2-4 weeks until the Christmas rush was over. After all this project hadn't been done in 1 1/2 years staying at my house !! However, Zoe/Angel/Elf, the Manager on duty, had other thoughts !! She quickly offered a simple, effective solution and proceeded to work on the framing. Try as I might to stop her since I'm sure she had a bazillion other projects to do, she said she wanted to be sure that everyone had their gift under the tree (tears rolling down my face). She was so kind and professional. I can not thank her enough. All I can do is keep trying to be sure that her boss, Jess, sees this and truly appreciates her..... i.e. pay raise please !!!!!! You definitely have an ongoing customer with another diploma to be framed in May 2023 !!! Happy New Year !!

Its a good store but this particular day the was out of a lot of things

Visited this past Sunday, very impressed with the service and attention that was provided by Zoe in framing. Quickly determined what was needed. Great experience. Will shop again

Good supply of materials, but staff wasn't very friendly!

Nice store and friendly workers. No complaints.

Enjoy crafts then you'll love Michael's. This store makes it easy to get everything you need for crafting. They have weekly sales also.

Mykie was a big help with pricing questions, while also fielding questions from another customer who came up. Knowledgeable and friendly staff, clean and stocked aisles.

Great products and inventory at a very reasonable price (especially the sales), stockers in the back are very helpful, customer service is not this stores strong point. I don't think they could care less. You better be ready to wait 30 minutes in line, get welcomed with a "why are you bothering me face", and if you can't find something, you better keep looking because they are not going to assist you unless you corner one of them. Even then, they'll point to a wall and say "its somewhere way over there". The "doorbell" you're supposed to use for pickup orders is broken (it really works, they just don't respond) and the rbf you get when they finally acknowledge you bc they had no other choice makes you feel like you just walked in on someone's lunch break. They'll even answer the phone in front of you and hold a 20 minute conversation leaning against a wall while you stand there waiting for a response. The 2, stars are solely because of the products and sales.

Awesome store! Jess really took the time to explain a product to me. Very kind hearted & selfless worker that will go far.

This is a great craft store for getting stuff quickly for your projects. They have a good selection of this n' that for a wide range of hobbies. If you're looking for a lot of variety in one area or specialty supplies you're not likely to find much of that, but they do stock a basic store brand level and a higher quality level of a lot of things, for example paints and paint brushes.