Nautilus Aquarium and Pet Supplies image

Nautilus Aquarium and Pet Supplies

Pet store

๐Ÿ‘๐Ÿ‘ Newer shop! Boss is lovely and the staff are awesome. Already have a great range and they are definitely growing. People often mention fish, staff, knowledgeable, products, aquarium, service, good, Great, helpful, range,


Address

544 Frankston - Dandenong Rd, Carrum Downs VIC 3201, Australia

Website

www.nautilusaquarium.com.au

Contact

+61 3 9708 2056

Rating on Google Maps

4.50 (151 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9:30โ€ฏAM to 6โ€ฏPM
  • Friday: 9:30โ€ฏAM to 6โ€ฏPM
  • Saturday: 10โ€ฏAM to 5โ€ฏPM
  • Sunday: 10โ€ฏAM to 5โ€ฏPM
  • Monday: 9:30โ€ฏAM to 6โ€ฏPM
  • Tuesday: 9:30โ€ฏAM to 6โ€ฏPM
  • Wednesday: 9:30โ€ฏAM to 6โ€ฏPM

Featured Reviews


Frequently mentioned in reviews: fish (39) staff (30) knowledgeable (22) products (22) aquarium (22) service (18) good (18) Great (16) helpful (16) range (15)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Nathanael C. 3 years ago on Google
    Newer shop! Boss is lovely and the staff are awesome. Already have a great range and they are definitely growing.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Jake S. 3 years ago on Google
    With knowledgeable and friendly staff, they have a decent selection of products and continually work to increase their livestock.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Elno 3 years ago on Google
    The guys here know their stuff. Sorted me out with everything i need as a beginner. My tank is thriving. Thanks!
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Norma W. 3 years ago on Google
    Great help here with advice on fish and tank set ups ! Every member of staff is so knowledgeable ... wouldnโ€™t go anywhere else .. thanks guys !!
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Josh B. 5 months ago on Google โ€ข 13 reviews
    Absolutely love coming into Nautilus, they are my local Fresh Water aquarium shop for all of my aquarium and pet needs. Josh, Scott and the entire team are super helpful with everything I need and are very knowledgeable. I recommend Nautilus to everyone in the area far and wide for all of their aquarium & pet needs. Thanks again for everything over the past 2 years. ๐Ÿซถ๐Ÿผ
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Ancastadragonfire M. 3 years ago on Google
    Great clean nice smelling store with very helpful staff... prices are reasonable
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Rolf G. 3 years ago on Google
    Great variety
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Pia K. 3 years ago on Google
    They support different health products
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Richard M. 3 years ago on Google
    Excellent service and range. Personalised service
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Nine L. 4 years ago on Google
    Super friendly staff, exceptionally helpful. Thanks Josh and team!
    2 people found this review helpful ๐Ÿ‘

  • 5/5 S M. 4 years ago on Google
    Nice up and coming store. Well setup and great / genuine service. They young guy that helped us was fantastic. Will definitely come back once you have more tanks ready to go. Hppe you get some Apistos, when you order the Cichlids.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 jarryd s. 3 years ago on Google
    Very knowledgeable staff more than happy this is my new local shop !
    2 people found this review helpful ๐Ÿ‘

  • 2/5 Shannon K. 2 years ago on Google
    Want fish? They won't sell you fish unless they charge you $5 for a water test and then tell you your pH is a little off.. We then ask if we just can get some goldfish for the time being to help cycle the water. Was also a no! Guys goldfish will live in a puddle, they'll quite happily survive in my tank.
    2 people found this review helpful ๐Ÿ‘

  • 1/5 Oliver K. 3 years ago on Google
    Avoid this shop if you're a newbie. Trying to sell mineral products for Xtra $$$ before selling you any fish. Instead of asking water parameters and set up...trying to Jam products in to you, you don't need. That has nothing to do with making sure your water quality is fine...just a money making strategy! Will not put a step into this shop again. If you really care about the animals and not just the $ why you don't ask water parameters or offer a free water Test before a fish purchase?
    2 people found this review helpful ๐Ÿ‘

  • 4/5 Anthony K. 4 years ago on Google
    Great help there I'm gonna go there a lot more now
    2 people found this review helpful ๐Ÿ‘

  • 4/5 Alan M. 3 years ago on Google
    Not a bad shop affordable prices
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Daryl G. 3 years ago on Google
    Very helpful staff
    2 people found this review helpful ๐Ÿ‘

  • 5/5 jazarox 3 years ago on Google
    ๐ŸŸ๐Ÿ’•
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Ken E. 3 years ago on Google
    Great range
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Reno 3 years ago on Google
    Ran out of food for my eclectus parrot and couldnt find any at any shop besides this one arrived after closing and was still welcomed.staff are great thanks again.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Avisha S. 3 years ago on Google
    100% recommended. lovely staff and they know what theyโ€™re talking about.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Chelsea Y. 3 years ago on Google
    Top quality fish. Lovely clean tanks. Amazing customer service
    2 people found this review helpful ๐Ÿ‘

  • 5/5 David B. 3 years ago on Google
    Scott is super helpful, friendly and knowledgeable.
    2 people found this review helpful ๐Ÿ‘

  • 3/5 Richard D. 8 months ago on Google โ€ข 41 reviews
    Owner Scott knows a lot about fish. Mini is great too. They answer a lots of questions. Store is over priced. One of the many examples i could pick from is the water testing kit. They're asking is $149. The same water testing kit is $84.95 at another aquarium in frankston. I understand stores having different prices but not this much.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Grant C. 4 months ago on Google โ€ข 63 reviews
    Great aquarium with really knowledgeable staff! Pretty good range of fish life and supplies! A little bit pricey but all in all a great shop to visit if you're in the area!

  • 5/5 Tracey A. 3 months ago on Google โ€ข 60 reviews New
    What an incredible store, huge selection of fish and products for creating your own aquarium big & small! Met the owner who was so knowledgeable & passionate about his business!

  • 1/5 kylie t. 2 years ago on Google
    Been here 3 times now and the customer service and help is no existent. Although they seem to have healthy stock at reasonable prices. The staff think your a novice as soon as beginning to speak and just want to know what u want.. With the amount of good competition in the area for aquarium stock and service I won't be going here again.
    1 person found this review helpful ๐Ÿ‘

  • 2/5 Vivien Z. 2 years ago on Google
    Went there twice and had two very different experiences. First time. I spoke to the managers/owners son. He was excellent very enthusiastic showing me lots of things and running me through a brand of products I want familiar with. He deserves 5 stars, but unfortunately this second experience let down the team. The next time I spoke to a different guy who was one of those insane perfectionist fish keepers. We were cycling a tank with fish and ready to add more. Well under stocking level and very slowly to allow good bacteria to accumulate. He was judgy at me not doing a fish less cycle and He was passive aggressive about how I was doing it even though I've done it this way successfully with hundreds of Aquariums for my own customers. After the first experience I thought this will be my Go too LFS after the second I never want to go back.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Joel W. 10 months ago on Google
    I have been coming to this store for Over 12 months, they are so fantastic I really couldn't recommend them more, super knowledgeable never after your money just want to help people in this amazing hobby. All of there aqua pics product lines are nothing but amazing I use nothing else.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Hayley J. 10 months ago on Google
    Thank you so much for letting me and my niece come in today as you were about to shut and helping us with settling in our turtles- these guys went above and beyond for us even giving us some tank water, so our turtles could settle in healthily as we were given terrible advice from where they were purchased.. the owners care about the animals even if they didnโ€™t sell them to you and they are so knowledgeable passionate and just generally lovely people, you will not get the service, knowledge or animal wellbeing ethics at any other shop, this family run business is now going to be our go to for future purchases and advice, thank you again to you and your son ๐Ÿ˜Š
    1 person found this review helpful ๐Ÿ‘

  • 3/5 michael f. 3 years ago on Google
    Good place just a bit pricey
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Sarah 11 months ago on Google
    Fantastic service everytime. Friendly staff full of knowledge and actually useful advice. Would recommend for livestock, accessories and advice A+
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Miranda Y. 1 year ago on Google
    Amazing range and fantastic customer service, it's my #1 place for everything aquarium, definitely worth dropping in ๐Ÿ™‚
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Sean P. 9 months ago on Google
    Friendly staff, super helpful and knowledgeable with rectifying my fishtank issues. Prices are reasonable, and more than willing to order something in if they don't stock it.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Nina M. 8 months ago on Google
    Very knowledgeable and passionate staff. Healthy fish and a wide variety of stock. Our new go-to.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Ricky S. 3 years ago on Google
    Great help and advice from experience aquarist! Highly recommended and great value for local products ๐Ÿ˜Š
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Jeff B. 3 years ago on Google
    Great stock and great staff giving good advice.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Phill C. 3 years ago on Google
    Very knowledgeable owners, good prices
    1 person found this review helpful ๐Ÿ‘

  • 4/5 john t. 3 years ago on Google
    Plenty of supplies
    1 person found this review helpful ๐Ÿ‘

  • 4/5 My Angel My Rainbow And M. 3 years ago on Google
    Bit pricey but the Staff know what they are talking about ๐Ÿ˜Š
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Craig B. 3 years ago on Google
    Very knowledgable and helpful
    1 person found this review helpful ๐Ÿ‘

  • 4/5 Amber D. 3 months ago on Google โ€ข 9 reviews New
    Very cool even for a passing visit! The staff were super friendly, let us see the birds, I tract with them, fish and turtles in tank, scorpions, lizards and even held a snake! Plenty of items for all home aquarium and pet bird needs.

  • 5/5 Alan T. 3 months ago on Google โ€ข 8 reviews New
    Scott and Naomi were fantastic. Very honest, know their stuff and have amazing offers and really look after you. Canโ€™t fault them at all.

  • 5/5 Tom S. 3 months ago on Google โ€ข 3 reviews New
    I love supporting Australian business and these guys have all the supplies I need - Aqua Pics products are fantastic, thanks Scott and the team- weโ€™ll be back for more soon! Cheers

  • 5/5 DGB 1 year ago on Google
    Scott is a walking encyclopedia when it comes to aquarium science and technology. As a complete novice I was in all of his knowledge base and willingness to share vital information regarding aquarium maintenance really appreciate your time on Saturday I learned so much videos will follow

  • 5/5 Paige H. 3 years ago on Google
    Exactly what I needed and at a good price

  • 5/5 Steffie L. 1 year ago on Google
    Great set up, amazing range of fish. Will be back again soon

  • 5/5 womb r. 1 year ago on Google
    Very knowledgeable And very friendly service I believe it's a family business and they make all their own chemicals down there pretty good set up as far as the store goes as well

  • 5/5 Red P. 1 year ago on Google
    Nice staff. Good knowledge. Good range of products

  • 5/5 Michele G. 1 year ago on Google
    Great place for the keen aquarium keeper, professional and friendly people.

  • 5/5 Ron W. 3 years ago on Google
    I find it a excellent Aquarium very good range off healthy fish and aquarium supplys very friendly and helpful staff. everything for your fish and pets..

  • 5/5 Suzan M. 3 years ago on Google
    This place is awesome great prices friendly helpful staff go here for our fish all the time best prices around carrum downs

  • 5/5 Jag L. 3 years ago on Google
    Great place to buy fish and fish food. Friendly helpful staff. Most of your aquarium and pet needs.

  • 5/5 Jason P. 10 months ago on Google
    Great place to purchase anything Aqurium. Scott and his team are great too deal with. Check out his on range of conditioners.๐Ÿ‘๐Ÿป

  • 4/5 Pat B. 3 years ago on Google
    All staff knowledgeable, and generous with time and advice. Good selection and quality of aquarium products. Would like to see a larger selection of fish and introduction of online ordering.

  • 5/5 Neil C. 3 years ago on Google
    Excellent service, staff are extremely knowledgeable and friendly!

  • 5/5 Judy B. 3 years ago on Google
    After setting up a new tank i had a few issues with my pump that i was unable to resolve. Staff at Nautilus listened and worked out a couple of solutions. The pure patience these lovely people have is amazing. I took the advise and instantly resolved my issues. Their knowledge is second to none. Very passionate. This visit was worth the 3 hour round trip. Thank you

  • 5/5 Krissy 3 years ago on Google
    We have been coming to Nautilus since it opened, Since then we have 4 tanks and a few more to set up. The team that work in this store are very knowledgeable and really do take the time to help with all questions you may have. Scott the owner is absolute delight to deal with and has done such amazing job to build a aquarium store that looks after there customers and makes everything in store a reasonable price which is very rear to come across in the fish keeping business. I highly recommend this store to all levels of fishing keepers and will continue to keep visiting and buying. Also aqua-pics products are soo good our fish love the food. keep up the great work everyone!! ๐ŸŸ

  • 3/5 Daniel H. 3 years ago on Google
    Good luck with your business.

  • 1/5 Rebecca B. 3 years ago on Google
    Drove an hour to get here tonight. Google says open till 7pm. Store signs say 5pm. Needed 1 bag of fish food. Workers were inside but it didnโ€™t matter that I was there.

  • 5/5 Petros โ€œRossโ€ A. 2 years ago on Google
    Really good range of fish and reasonably priced much cheaper than some of the other places around the area ๐Ÿ˜€

  • 5/5 Ding D. 2 years ago on Google
    Josh is a helpful and friendly guy ready to assist your aquarium needs. Good work Josh... and the boss seems like a good guy also..

  • 5/5 Aaron m. 2 years ago on Google
    These guys really care about what they do and the well-being of marine life. Also supporting Australian made products. Thank you for the knowledge you shared with us we will be back.

  • 1/5 Natalie โ€œPippi l. 2 years ago on Google
    Great stock but unfortunately not very polite staff. If I've gotten a hallo I would have bought some fish...oh well your loss.....

  • 5/5 John C. 3 years ago on Google
    Very good supplier of a variety of fish for ponds and tanks plus a variety of accessories, foods etc.You need to have a look as there are too many items to list. Service and prices very good. Well worth visiting.

  • 5/5 Josh Z. 3 years ago on Google
    I have become a regular at this aquarium and I highly recommend it for all of your needs. The team are extremely helpful and will guide you through whatever you're after and what to achieve within your aquarium/s. The staff are extremely knowledgeable and no question is a problem! Thank you for making my experience always enjoyable.

  • 5/5 Al M. 2 years ago on Google
    Best aquarium supply shop I have been in for ages . Customer service best ever . Will be back again for sure

  • 5/5 Kel A. 3 years ago on Google
    First time tropical fish tank owner, first time visit to Nautilus. Scott and his young "apprentice" were so very helpful and gave me heaps of advice and were happy to answer all of my questions and there were many. The shop has so many products for you to choose from and many fish for sale. Nautilus will definitely be my 'go to' aquarium in the future.

  • 3/5 Joy M (. 2 years ago on Google
    Ok .. good stock... Staff not very friendly to new people..

  • 5/5 Rob L. 2 years ago on Google
    Great range of fish and prices to match, extensive range of food and accessories.....thankyou for the great service๐Ÿป

  • 5/5 Ed B. 1 year ago on Google
    Best fish shop that doesn't just make you spash your money in the tanks and let it disolve while they laugh at your decision. Scott, the owner is the most knowledgeable person in the vicinity from fish to fish keeping and the most overlooked part of fishkeeping WATER CHEMISTRY!!. The staff will persuade you to not only buy fish but make you keep them aswell

  • 5/5 jeremy r. 3 years ago on Google
    Great park plenty to do

  • 5/5 Jason A. 2 years ago on Google
    Fantastic store with a good variety and fantastic staff. Iโ€™ve been having lots of problems with my tank for months and after visiting this store a couple of times everything is fixed and the tank is running perfectly. Jack and Connor have been amazing with their knowledge and guidance. Will be my go to store from now on. Highly recommended!!

  • 5/5 Gael F. 3 years ago on Google
    Very helpful and knowledgeable staff

  • 1/5 Vikki A. 3 years ago on Google
    Their fish die within hours to a couple of days of buying them..staff are not very knowledgeable, I was told by one of their staff I would have no trouble putting a beta with an angel fish but they were wrong, and what is even worse is they try selling you stuff you don't even need but it's their own products they try getting you to buy so in my opinion stay right away and save your money and time by not going there, there is plenty of much better aquariums in the area

  • 1/5 Sharon J. 2 years ago on Google
    No customer service at all! Everytime I have been here ive had to ask for help. I was there just now with my son. He was very upset to see atleast 3 dead fish dumped on top of a bin in middle of store near the tanks in plan sight! This is disgusting! Will never go here again!

  • 5/5 Dale B. 1 year ago on Google
    Absolutely awesome traditional LFS for myself. Always have been very knowledgeable, friendly and helpful with any questions I have. Fish are always well cared for and in clean tanks. Definitely my No1 first port of call for any advice or particular products. ๐Ÿ˜Š

  • 5/5 Jonesy 1 year ago on Google
    Scott and his staff know their fish! Great selection, faily priced and great advice.I've been in the hobby for 20 years and I learn something new every time I visit

  • 5/5 Jennifer B. 1 year ago on Google
    Very knowledgeable.. good range of products,alittle pricey but good quality . Fish dearer than any other place but they have a good range..

  • 5/5 Tracy D. 1 year ago on Google
    Really helpful Full of knowledge Spent hours with us helping us with our tank Deffintly the place to go

  • 5/5 Bill 3 months ago on Google โ€ข 1 review New
    Nautilus Aquarium and Pet Supplies is the place for the best advice, products and service. The ownerโ€™s (Scott) many years of knowledge and experience in producing the โ€œAqua Picsโ€ range of products has resulted in the best products one can buy for their aquarium or pond needs. Iโ€™ve been using Aqua Pics for many, many years and can vouch for the quality of the products. Aqua Pics uses the highest level - โ€œpharmaceutical qualityโ€ ingredients, which means optimal water quality, healthier and happier, and longer living fish. Youโ€™ll find his products - โ€œAqua Picsโ€, in all many shops and if you canโ€™t donโ€™t bother wasting your hard earned money on anything else. Scottโ€™s advice and customer service is exceptional. I often find his advice saves me money. This level of service is often lacking in other shops. That is why I always go back to Scott at Nautilus Aquarium and Pet Supplies and itโ€™s where youโ€™ll get the BEST advice, products and service too.


Call +61 3 9708 2056 Open on Google Maps

Amenities


  • Payments
    • โœ“๏ธ Debit cards
    • โœ“๏ธ Credit cards
    • โœ“๏ธ NFC mobile payments
  • Accessibility
    • โœ“๏ธ Wheelchair accessible entrance
    • โœ“๏ธ Wheelchair accessible parking lot
  • Service options
    • โœ“๏ธ In-store pickup
    • โœ“๏ธ In-store shopping

Trends



Last updated:

Similar places



Similar Pet stores nearby

Lots Of Fins Aquarium image
1
Lots Of Fins Aquarium
Aquarium shop
๐Ÿ˜  Sooooโ€ฆ this has been a long time coming for me to write this review. Normally I wouldnโ€™t waste my time and effort to do any reviews but I cant let this one slide. Ive been keeping freshwater aquariums for 20 years now and have just switched into marine the last 9 monthsโ€ฆ I went to this store a coupl...
4.80 (3.7K reviews)
Petbarn Hoppers Crossing image
2
Petbarn Hoppers Crossing
Pet supply store
๐Ÿ‘๐Ÿ‘ Went to looking for a fish bowl,but when I was inside totally overwhelmed with so many options, and staff are amazing they explained us in detail about the fish tank, immediately came to decision to buy one, they explained whole process. My daughter was so excited and happy with it.just waiting for...
4.40 (1K reviews)
Fish World Aquarium image
3
Fish World Aquarium
Aquarium shop
๐Ÿ‘๐Ÿ‘ Andy , Leanne , Zac and Thomas are all wonderful and knowledgeable. Beautiful aquarium with even better people. Good honest advice - these guys love their fish and what they do! Best aquarium around by far.
4.80 (912 reviews)
Petstock Hoppers Crossing image
4
Petstock Hoppers Crossing
Pet store
๐Ÿ‘๐Ÿ‘ Always great service and a great selection of products. Verry well maintained and clean shop.with an onsite vet and grooming services are exemplary. I purchase all my products for my fish and cat here. Also tag engraving onsite. Recomend for any pet lover.
4.40 (821 reviews)
Melbourne Tropical Fish & Aquarium Plants image
5
Melbourne Tropical Fish & Aquarium Plants
Aquarium shop
๐Ÿ˜  The store has changed owners, James has gone beware, I was charged 14 bucks for 2 plants and it says 13 on the tanks, I think the new owner is greedy Everything has gone up, and has no where the knowlage as previous owner had, I will be looking for a new fish shop, I was charged twice on a item for...
4.70 (690 reviews)
Last updated:
()