Terrible. My friend came here from Highland and it was a disaster. If you have a friend or loved one visiting here, here are tips: Ask the patient to add you to their contact list so you can be given info and status. Show up in the waiting room and wait. Don't stay at home and be prepared for long wait and very bad communication Phone #s. See attached pic

I have Tourette’s and recently voluntarily committed myself to this hospital while suffering severe anxiety. The combination of the two can my my tics dangerous leading me to hit myself, scream loudly. Etc…. While I’m the hospital I was repeatedly told that I had to “try harder” to stop my tics, and several nurses made it clear that they did not believe I had Tourette’s. “I’ve done this for 21 years and that’s not Tourette’s.” “If you keep making noise like that then another patient may attack you.” It took hours before I was given anything to help my anxiety, and in the morning I was released without any more help or plan moving forward. I assumed it was normal for a place like this to have poor reviews but I agree with the low rating 100%

Horrible! They keep releasing my severe psychosis bi polar daughter!! She's been in there 5 times this past 2 weeks!! She's going to end up hurting someone or dead if you don't help her. I'm planning on suing.

I believe every negative thing that has been said how bad this place is. My daughter was taken there for 3 days , homeless, psychotic and released without my family's notification. We were led to believe she would be evaluated and they would let us know her condition, so we could make decisions accordingly. This didn't happen.

I have a relative currently admitted into John George. She is actively suicidal and has discussed suicide plans with me openly via the phone and the psychiatrist is planning on discharging her anyway. The psychiatrist listed 5 reasons for the discharge: 1. Her clinical assessment is that my relative is not suicidal although she states she is. 2. Although this facility is the only hospital in the county that takes Medi-Cal insurance, they will not admit her. They also cannot transfer her to another facility because they are the only ones who take her insurance. (Figure that out). 3. My relative is "aggresive". Isn't the best place for a patient who has become aggressive and is suicidal a psychiatric hospital? What am I missing? 4. While she thinks she needs admission, IOP, or/and significant counseling, she will have to go to a other county to receive it. If she discharges her and my relative commits suicide, the onus is on the family as we did not take her out of county to see help. This is insanity. 5. My relative is refusing admission which is a blatant lie because my relative is literally screaming, "I am not refusing admission. When I told the psychiatrist she needed to reasses her faulty assessment she became defensive and dismissive. By the end of the call the gist is "I am the doctor and I said so." None of my questions were answered. Many illogical excuses were given. She was not willing to discuss potential solutions. She was arrogant and quite honestly seemed a bit unstable herself. When my relative reported she felt she was being mistreated because "the doctor did not like her" I told her she was most likely perceiving it to be that way. But after speaking to the doctor and a nurse, I believe she is correct. She was denied a cup of water, handwashing or hand sanitizer, and denied tampons due to "policy". Are tampons dangerous contraband? I am thoroughly confused. It took months to convince her to seek inpatient help following multiple suicide attempts. 2 of which were serious. When she finally agrees, she is abused and told she isn't good, suicidal, or serious enough to receive crisis care. It is mind numbing. There is no "patient service" department where I can advocate for keeping her safe. The hospital switchboard bounced me around to multiple departments. When I finally spoke to someone, she answered the phone, Hi. Hi. Hello, and did not identify herself. Then when I began to explain the situation, she told me I had the wrong number. Which is impossible because I reached her within the hospital phone system. I have put a call into adult protect service, but was told they have nobody on the weekends. No crisis social workers on weekends in Alameda county to take abuse complaints? Then I was told they couldn't take information because since she is not on SSI she "cannot" be disabled. What?!? She has multiple psych diagnoses over the span of 15 years, so I am unsure why not having SSI benefits is the qualifier. So now I am waiting to see if she is discharged and drives into a building like she just stated shed would. I have read a lot of these reviews and I am wondering why this pit is still open. My relative is trying to reach out for protection and care, but it seems she will only be helped if she suffers bodily harm from another serious suicide attempt. I can clearly see why the suicide rates in California are soaring. If you don't have good private insurance, you are tossed aside. None of this is ok, but as long as this incompetent doctor and staff get paid for providing subpar care and discharging ar risk patients, I guess the system is working as designed. I hope everyone here who also sought help only to be treated like they do not matter realize the problem is not you. The pproblem is the lunatics are literally running the asylum. You matter. Keep fighting for your life. This is not your fault. Im not sure what good it will do, but I will make multiple reports to agencies that are supposed to oversee these facilities, to HHS, and medical board for negligence of the attending doctor

in 2003 I was sterilized at John George and have suffered from severe agoraphobia ever since. the last thing that I remember was being taken into a room that had warning labels on the door about microwave radiation, then I was at another facility without my glasses. when I finally got them back they were so badly warped they would no longer fit

THis place is terrible! Do not trust your loved ones in their most fragile time with this place. They have no clue what they are doing and it has been a hurricane dealing with them. They do not do anything that they tell you, they won't call you with updates like they say they will. Made me waste money on hotel room that nobody stayed in because they didn't release my brother when they said they would. Staff is very rude to the patients and the family. This place should be closed down and sued! Constantly telling you one thing and doing complete opposite. Zero accountability. Again DO NOT SEND YOUR LOVED ONES HERE! Stay away from Social worker Gabby, She is worthless and never answers her phone or follow up on things like she says she will.

Don't trust this place with your loved ones because they are negligent and couldn't care less about your well being! This place has been the worst experience of my life and they had the nerve to have a segment on KTVU news on how the workers were mistreated...ever wonder how some of the workers mistreat the actual patients?? Be careful, because of their negligence I almost died!

I tried to admit myself several times , many years ago , because I had severe depression and anxiety but I wasn’t homicidal or suicidal so they denied me. I was in a domestic violence shelter 2014 and my friend must’ve called the police because they came to the shelter and got me. They took me in gave me a mattress to sleep on the nasty floor told me to take a pill and when I woke up in the morning they sent me on my way. I got no help. There were people fighting and screaming , talking to themselves, pacing and had severe mental, psychotic problems. It was a waste of time and made me more upset knowing I was not going to get help to feel better

I enjoyed my stay here. The food in tier 2 was amazing, and I met many nice people at this hospital. It definitely deserves a higher rating than it has on here, because they like to make sure you're OK before discharging you. I felt very taken care of

An incident did occured for reasoning out of protecting me and my family. It's crazy people... and I want all to too pay attention and listen attentively to my sayings. This place is full of nothing but scammers, liars, and thieves. So called medical professional that take advantage of their licenses and the positions in which they hold. I know for fact. Many will come into secret collaboration with facilities as these, Doctors, Attorneys, lawyers, judges, advocates, public defender's, hospitals and more that are willing without shy away; help participate in such fradulant activities that will effect people's Lives inorder to help win legal cases against you ( what I'm experiencing), help people gain power of attorney, secret monetary gain for self and throughout the nursing facilities and legal, professional facilities as well. People over many made to believe incompetent people lives. Regardless of anyone's diagnosis. We the people still deserve respect and upright equality. Periodwill not abide nor respect non of your rights. These professionals in this facility and many others are willing to alter paperwork, do private, unauthorized assessments from family members, friends, etc to be continued people more to come

Drove all night from San Diego because my daughter, who’s a senior at Berkeley said she needed help mentally and she presented herself to a psyc clinic near or on campus. We immediately got ourselves together and began the long trip to the Bay Area. We arrived at about 0330, check into a hotel and awaited her call/text. At about 0900 she texted and said they were transferring her to this facility as a 5150. She gave us a list of things she needed so we got the items at drove to this facility. When we got to the facility the guard told us she was still in PES and had not been assigned to a unit. We verified that she was in fact here by her locator on here phone. The security guards gave us a card with numbers to call to see where she was in the facility. We called the numbers several times with on answer. My wife left a very detailed message along with her number. We were not only terrified but frustrated as well. I then called at about 1130 and finally someone picked up. I told her who I was looking for and she said she is not at the facility and was probably in route. I told her that my daughter’s phone indicated that she was and that the guard confirmed it. She then proceeded to say, “ well I don’t know what to tell you but she’s not here” in a very rude manner. I asked her name and she said Julia. Then I asked if I could speak to someone else, anyone else. She said there was no one else! I told her thanks for nothing and hung up. I went back to the guard and she got on the phone to see what was going. At that time another guard who was at the desk initially said I just saw your daughter and she’s fine. She said I remembered her name because it was unique and she was a little teary eyed but she was good. We have never been in this situation before so we were filled with every emotion imaginable only to have someone like Julia treat us like she did. This is our daughter who’s in crisis and we are scared as hell and got no compassion. Definitely getting her out of this hell hole and somewhere she can get the help she needs cause it’s definitely not here🤬

There are people setting me up, druggies following me. People all over the place. They let anyone in, to watch me while I’m trying to get help with suicidal ideation. The nurses are rude, they treat you like you’re insane for even showing up there. I still want to die. And I’m probably going to soon because there are people following me trying to kill me. Have been since I was a kid. I’ve been being groomed for something for a long time now and honestly I just want to die now. Some weird fake doctor named Dr. Shots showed up out of nowhere he doesn’t even work there. Humanity isn’t human anymore. There is no one out here that will ever know what this is like but again. I’d rather die.

It isn’t the Hilton but it’s as good or bad as you make it. I, like everyone, wound up there for a good reason. I found being honest and respectful to the staff and patients alike to be quite helpful. I expected my stay to be much worse that it was. They feed you pretty good, you can watch movies too. Honestly, if I was experiencing a mental health crisis again, I wouldn’t hesitate to admit my self.

Thieves work here !! ! They Stole all my colognes every time I came in with one? ( don’t ask) I have came in with !!!. And then said I never came in with it, and called me crazy, I Should of file a complaint?

Here's a review of John George hospital in San Leandro California the supervisor and unit b I absolutely cannot stand her attitude she's a Caucasian heavy set lady with gray almost receiving hairline she have attitude when you call on the phone you need to have a better attitude when dealing with people you're rude and this one here makes you very ugly look at his back all right it's the staff don't do anything they get paid to do absolutely nothing their nosy as hell but that white supervisor or whoever she wants to be I just simply cannot stand her manly attitude

I'm admitted to hospital. My mother throw me in this hospital without reason. I'm normal. I anymore want sucide myself. My mental health is fine. They tell me to leave my valuable belonging on the cart. Few nurse are rude they treat me like I'm mentally ill insane and there being abused by staff. Food is very nasty. I refused to eat gross foods. They keep telling me to eat foods and unhealthy snacks. Some weird fake doctor they're appear randomly to people. Doctor doesn't often check on patient. Doctor pretend to be busy. I'm suffering in his hospital for real. No treatment. No therapy. They're ignored patients and always treat you like you're insane. They can't do anything for those mentally ill people. My mother dropped off me at hospital. I'm stuck in hospital for a few days. When they discharge me. They give me few belonging stuff. They said they couldn't find other belonging. I discovered it. I knew they STOLE my wallet, key and two cellphone. I HATE George John Hospital. George John hospital is not responsible for any theft. George John hospital policy rules is a joke. I don't trust any nurses, and doctor in hospital. Very unprofessional and careless. Please DO NOT COME HERE! DO NOT BRING YOUR VALUABLE BELONGING!

Brother improperly given anti-psychotics even though he is not even an officially diagnosed psychotic with schizophrenia. He has declined drastically over the past 6 years and now is physically dependent on my father for almost everything, and he cannot get off the meds as he has also become dependent on them as well. DO NOT let them give you meds without proper diagnosis or your life will be ruined.

Being the patient's family we are sitting on the edge of our seat and when we call and someone as incompetent as the person who answered the phone was how do you think that makes us feel?? She took our name. Put the phone down and ignored us. We call back we ask why she ignored us. She said we were on hold. I said for what and then she didn't answer and just said give me your name and number and I will forward it to the patient if the patient is here. So what was the point of being on hold in the first place if all you needed was for me to give you my name and number? I am now becoming suspicious that John George hires their patients to answer the phones. Maybe I should seek treatment for my paranoia as well. What a joke of an institute

Had a few individuals released to me to take them home. They try to help but it is voluntary so people turn down help, they do what they can. Some disconnect but I guess it is part of what they do. Location not very convenient.