1/5 Yuntian X. 6 months ago on Google • 2 reviews
They
didn’t
let
the
first
time
customer
in
the
class
because
of
not
showing
up
30
minutes
before
the
class.
I
scheduled
a
Sunday
morning
class
through
ClassPass.
The
class
was
at
10:30
am
and
I
arrived
at
10:25
am.
The
front
desk
lady
refused
to
let
me
in
because
I
didn’t
arrive
25-30
minutes
earlier
to
attend
their
orientation.
She
said
she
would
put
me
as
“no
show”.
I
said
if
she
did
that
I
might
get
fined
by
ClassPass,
she
said
that
would
be
the
matter
between
me
and
ClassPass,
she
can’t
help
with
that.
I
also
showed
my
interest
of
rescheduling
the
first
class
and
the
membership
of
the
gym,
she
didn’t
let
me
reschedule
it
and
said
I
already
used
my
first
free
class
pass
even
though
I
scheduled
the
ClassPass
and
didn’t
enter
the
class.
Later
I
reviewed
the
policy,
it
said
if
you
failed
to
attend
the
orientation
you
can
reschedule
the
class,
the
front
desk
lady
then
changed
her
words
saying
I
can
still
schedule
my
first
class
through
ClassPass
and
she’ll
explain
to
ClassPass
that
I
was
just
late
for
the
orientation
but
I
was
physically
there.
Interestingly,
she
did
not
even
ask
my
name
during
the
whole
process,
so
I
wonder
how
can
she
clarify
my
situation
in
their
system.
Not
validating
customer
information
made
me
think
that
she
is
not
professional.
I
understand
that
policy
is
policy.
But
her
cold,
stubborn
manner
reminds
me
of
DMV…
which
made
me
very
uncomfortable
and
I
didn’t
feel
being
respected.
This
review
is
just
to
remind
future
first
time
customers
to
make
sure
read
their
policy
and
email
line
by
line
before
going
to
the
class,
otherwise
you
might
have
the
same
experience
as
me.
1 person found this review helpful 👍