3/5 Devin W. 8 months ago on Google
My
wife
&
I
had
a
date
night
here
on
8/5/23.
This
was
apparently
their
second
day
rolling
out
a
new
menu
and
a
new
service
fee
structure.
I
write
this
review
because
I
think
customers
need
to
be
aware
before
they
dine
and
order.
Be
aware,
Trelio
is
now
charging
a
20%
service
charge
on
all
items.
This
was
not
made
aware
to
us
when
ordering,
so
when
we
received
our
bill,
we
were
shocked.
See
picture
for
reference.
We
overlooked
this
on
their
printed
menu.
I
emailed
Trelio
about
this
after
the
fact
to
get
an
understanding
of
this
change
and
received
a
thoughtful
response
from
the
owner.
While
I
can
understand
the
inequity
they
claim
for
front
house
staff
versus
back
of
house
staff,
they
failed
to
prepare
or
even
inform
customers
of
this
SIGNIFICANT
change.
After
service
fee,
taxes,
and
tip,
or
total
was
about
60%
higher
than
the
subtotal.
I
am
confident
Trelio
will
work
through
these
inequities,
but
this
leaves
a
really
bad
“taste”
in
my
mouth.
This
was
our
third
time
at
Trelio
and
have
enjoyed
the
food
every
time.
The
changing
food
options
is
always
fun,
and
wine
list
is
amazing!
Hopefully
this
is
helpful
as
you
prepare
for
your
next
dinning
choice.
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