2/5 C J. 1 year ago on Google
I
came
into
the
store
trying
to
complete
an
overdue
return
(original
purchase
date
of
7/21/22,
purchase
amount
$189.68)
even
before
starting
my
store
experience
I
witnessed
who
I
now
know
as
one
of
the
stores'
managers
Marcus
was
having
a
disgustingly
short
interaction
with
another
customer
who
seemed
to
be
on
the
phone
before
I
even
walked
past
the
jewelry
I
was
witnessing
the
manger
imitate
and
in
an
over
theatrical
way
handle
the
patron
(i.e
lots
of
eyes
rolling,
audiovisual
sighing
and
cuteness).
Knowing
I
had
an
item
past
its
due
date
-
I
pursued
the
store
with
my
partner
before
my
return
because
I
was
under
the
assumption
that
I
would
receive
store
credit
for
my
two
under
twenty
dollar
returns.
we
approach
the
#
5
register
and
walk
up
to
a
swarm
of
associates
(
&
managers)
mid-conversation,
upon
walking
up
I
was
not
spoken
to
until
I
addressed
I
had
a
return.
From
that
point
on
the
interaction
deteriorated;
before
the
associate
began
initiating
the
return
process
I
alerted
her
to
the
fact
that
the
tags
had
been
removed
(due
to
my
assumption
the
items
would
fit)
she
didn’t
acknowledge
that
and
began
the
return
process.
Upon
finding
out
for
herself
that
the
items
did
not
have
the
tags
attached
(but
one
tag
was
present
along
with
the
items)
she
again
did
not
address
me
nor
my
partner
and
walked
away
to
begin
speaking
with
another
“associate”.
The
“associate”
(the
manager
who
never
once
announced
himself
as
such)
informed
her
that
due
to
a
myriad
of
things
that
were
not
explained
to
us,
our
return
was
unable
to
be
processed
and
we
couldn’t
be
helped.
At
this
point
in
the
interaction,
I
attempted
to
clarify
the
situation
and
highlighted
the
item
on
the
receipt
that
was
correlated
(both
in
price
and
item
description).
The
associate
at
register
5
condescendingly
began
to
explain
that
the
item
could
not
be
returned.
When
I
asked
a
follow-up
question,
she
did
not
acknowledge
me
or
my
voice
and
began
to
speak
to
my
partner
(who
up
to
this
point
had
not
spoken.
effectively
letting
me
know
that
she
decided
she
was
finished
speaking
with
me).
I
took
offense
to
her
immediate
dismal
of
me,
I
had
not
(and
did
not)
raise
my
voice
or
ask
to
speak
to
a
supervisor
nor
did
I
curse
or
use
inappropriate
language.
However,
when
I
asked
if
she
was
okay
(hoping
to
gain
some
clarity
as
to
why
I
was
being
treated
with
an
air
of
disrespect
as
if
I
had
desecrated
the
store)
she
walked
away
once
again
and
shouted
across
the
til
to
the
other
“associates”
that
were
present.
An
associate
then
approached
the
situation
(the
associate
we
later
learned
was
Marcus,
a
manager
at
the
location.
Not
once
during
the
entire
interaction
did
he
announce
himself
to
be
in
a
position
of
authority
nor
did
he
offer
to
assist
us
or
take
over
our
transaction
nor
did
he
once
apologize
for
the
unnecessarily
elevated
situation)
and
we
received
an
attitude
that
matched,
if
not
exceeded,
the
attitude
of
the
cashier
we
were
dealing
with
originally.
As
we
explained
that
the
cashiers’
tone,
tenor,
and
dismissal
were
inappropriate
and
unwarranted,
Marcus
could
only
offer
an
apology
that
he
was
“Sorry
we
feel
that
way”
partnered
with
a
visible
attitude.
At
that
point,
I
was
disgusted
that
such
a
simple
$12.99
return
could
turn
into
such
a
disaster
that
only
assumed
the
worse
of
us
and
our
intentions.
As
we
learned
we
would
not
be
helped
we
simply
gathered
our
things
and
returned
to
the
main
entrance
and
requested
a
corporate
#
and/or
store
#,
the
associate
attempted
to
intercom
both
Managers
Marcus
and
Alice
(both
were
present
during
the
interaction
but
did
not
once
offer
assistance
or
announce
their
presence),
who
procured
to
not
travel
upstairs
or
even
return
the
call
and
one
can
only
assume
they
did
not
take
the
time
to
address
us
because
they
had
assumptions
of
the
complaint
and
made
it
clear
they
did
not
want
to
help.
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