1/5 Cody C. 1 year ago on Google
Worst
experience
ever.
Sales
people
were
unprofessional,
seemingly
having
very
little
knowledge
about
jewelry
in
general,
and
did
very
little.
I
was
looking
for
a
Chevron
style
wedding
band
and
found
one
that
was
almost
the
same,
but
in
rose
gold
instead
of
yellow
gold.
I
asked
the
woman
behind
the
counter
if
they
might
have
that
one
in
yellow
gold
or
if
she
had
a
similar
one
and
without
looking,
she
said
she
didn't
but
could
order
one.
She
then
pulled
out
an
iPad,
logged
in,
and
started
showing
us
rings
nowhere
near
the
one
we
had
looked
and
3x
the
price.
When
we
finally
found
the
exact
one,
she
said
she
would
order
it
for
us
to
the
store,
as
that
was
the
fastest
option,
within
one
week.
She
then
proceeded
to
essentially
make
us
complete
the
order
to
store
on
her
iPad
completely
on
our
own,
asking
us
for
help
and
explanations
on
how
to
complete
the
transaction,
entering
in
all
of
our
payment
and
personal
information
manually.
The
order
completed
and
she
asked
me
to
take
a
picture
of
the
iPad
screen,
but
then
she
pressed
something
on
the
screen
bringing
us
to
a
survey.
She
then
insisted
we
had
not
submitted
the
order
even
though
i
had
already
recieved
confrmation.
Not
sure
if
this
was
ineptitude
or
a
scam,
but
we
worked
through
it.
When
we
found
that
the
ring
would
not
arrive
until
2.5
weeks
later,
far
from
the
necessary
and
quoted
arrival,
she
didn't
understand
what
the
problem
was.
She
gave
me
blank
stares
and
no
solutions.
She
attempted
to
call
customer
service
for
us
but
it
did
nothing,
and
we
were
able
to
cancel
the
order
ourselves
online
before
she
could
finish
off
my
cellphone,
and
it
will
be
days
before
we
get
the
money
back
from
the
canceled
transaction.
We
later
had
the
ring
ordered
to
us
directly
off
my
cell
phone,
and
the
arrival
date
was
within
6
days.
Having
worked
years
in
specialty
retail,
I
firmly
believe
that
the
unprofessional
and
uninformed
customer
service
representatives
were
purposely
trying
to
put
orders
in
to
their
store
either
for
commission
or
sales
goals.
Overall
a
ridiculous
process
and
an
unnecessary
brick
and
mortar
location
for
something
easily
done
online.
It
is
beyond
me
how
someone
hired
the
individuals
working
there.
