1/5 Haley M. 1 year ago on Google
Our
experience
at
Kobe
Steakhouse
was
absolutely
horrendous.
Our
party
made
a
reservation
for
7:30pm
and
we
did
not
get
to
sit
until
9:30pm.
We
were
then
rushed
out
of
the
restaurant
before
we
were
fully
able
to
finish
our
meal.
The
manager
never
explained
the
no
reservation
policy
they
had.
We
made
our
reservation
three
weeks
in
advance
and
arrived
an
hour
early
for
our
reservation.
The
manager
let
other
diners
who
were
walk
ins
sit
and
eat
before
all
of
us
as
we
waited
patiently
in
the
lobby
for
over
two
and
half
hours.
The
waiters
only
checked
on
us
once
during
the
meal
and
made
jokes
and
crude
remarks
to
rush
us
out
after
bringing
boxes
and
checks
immediately
after
the
chef
finished
cooking-
leaving
us
no
time
to
finish
our
food.
This
reservation
was
for
a
very
special
occasion
and
the
service
we
experienced
was
extremely
heartbreaking.
The
manager
was
nonchalant,
apathetic,
and
unapologetic
about
his
mistake
the
entire
time
and
did
not
offer
any
solace
while
our
party
was
there.
He
continued
to
make
excuses
as
to
why
our
party
could
not
sit
as
walk
in
diners
poured
in
and
were
directed
to
their
tables
swiftly.
The
manager/management
at
Kobe
Steakhouse
and
other
staff
were
very
inhospitable
and
treated
us
very
poorly.
The
restaurant
closes
at
8:30pm
and
we
did
not
leave
until
11pm
after
being
rushed
out.
We
tried
not
to
let
this
ruin
our
celebration-
as
it
was
a
very
special
night,
however
it
certainly
put
a
damper
on
the
mood.
I
would
not
recommend
going
to
this
restaurant
if
you
are
expecting
swift
and
kind
service.
It
was
a
terrible
experience.
For
the
respect
and
patience
our
party
showed,
the
crudeness,
disrespect,
and
apathy
shown
toward
our
party
was
not
deserved.
I
wish
I
could
have
spent
my
hard
earned
money
somewhere
else.
1 person found this review helpful π