Absolute joke ..rude unhelpful staff the lady roberta sold me junk a tungsten ring fell apart in 2 pieces..literally glued together..also had my wife ring sized and they destroyed it stretched it wire thin..then when asked for refund they called the police..neve deal with these rip off scam artist

Terrible service. Staff member was very rude to me and sarcastic when I asked if I could get my ring serviced, stating maliciously that it would be expensive and suggesting it would be more than I could afford, and an inconvenience to them. When I did end up getting the ring resized and the diamond "fixed" into the ring so it wouldn't fall out of my ring, the diamond fell out only three weeks later. They were rude, and then didn't even do their job, almost completely causing me to lose a diamond that has been in my family for generations. I found the diamond on the floor of my work later (thank goodness). Anyway, I suggest if you want to go to this location you instead go to Helzberg diamonds downstairs in the mall. They were very kind and provided great service, and now my ring looks great.

They never answer their phone!!!

We all know that Customer Service is vital in a competitive world like this. Zale's representative, Kristin, is a paramount in the provision of excellent service. Kristin provided outstanding customer service to me and my Fiancé today! We walked in and she immediately acknowledged us in a friendly manner and offered to assist us with our inquiries. Throughout our visit, Kristin patiently answered all of our questions and courteously showed us several items. In fact, after about 40 minutes, we left Zale's and visited two other jewelry stores but later returned to Zales to make our purchase. This decision was 99% based on the service we received from Kristin. She showed exceptional skills in customer service. We are delighted about our shopping experience. Bravo, Kristin! Keep it up.

Zales was great! Teaira was very nice and helped us find the perfect wedding bands to compliment my engagement ring, she helped us set up ordering the second band, resizing one, and cleaning and replating and getting them soldered together and everything worked out exactly as we hoped! Thanks Zales!

Tony was exceptional! My partner and I popped-in to browse ideas for a future engagement ring, and despite letting Tony know we were not planning on purchasing that day, he devoted his utmost time and attention to us! After getting a general idea of my style preferences, he kindly allowed me to try-on a variety of rings and made wonderful suggestions. I highly suggest asking if Tony is working the next time you visit Zales! Thanks again, Tony!

It's a cool place to buy things but they need at least one more worker there on weekends.

Went in 12/28 with specific ring in mind; after receiving great service in Christmas Eve. I suppose we didn't look like we had plans to purchase & it showed in the service we were provided. Left there & headed to the West County Mall location & received 5-star service. Martesha provided us with great service & went above & beyond to make us happy. I'll reserve my 5 stars for a review of the West County location.

Was greeted warmly and even though there were other customers was promptly waited on..The sales associate was friendly and very helpful in finding the perfect Birthday and Anniversary gifts..I left feeling very pleased with my experience

My husband is buying me a ring to commemorate our 25th anniversary. We went to Zales and found a couple of rings that I liked, but I didn't love them, so I decided to take a little time to think about it. I went home and looked on their website to see if there was anything online that they didn't have in the store. I found a ring I liked, and called back the same day. I asked for Roberta, because she was the salesperson who had helped us when we were in the store, just a few hours earlier. She said we could order the ring and have it sent to the store, and if we didn't like it we could return it. I asked her if she would get the commission if we did it that way, and she said that in order for her to get the commission she would need to place the order from the store herself rather than having me do it, which was fine with me. It's important to me for someone to get the commission if they sell me something. I had been given a coupon code online for $50 off my purchase, and she said I would be able to use that as well, so I gave her the code. She told me the code was coming up as invalid, which seemed strange since they had just sent it to me that day. She said she'd call me back after she talked to their I.T. people. I didn't hear from her for the rest of the day, but she did call and leave a message the next day, so I called her back. She said that their I.T. department was still trying to figure out a way to give me the discount. I told her that if they couldn't get the coupon to work, not to worry about it. I just wanted to get the ring ordered. She assured me that one way or another they would get me the discount. That was two weeks ago, and I haven't heard from her since. I finally resigned myself to the fact that this woman was never going to call me back. I thought about calling her one more time, but I decided to do a little more research first, and that's when I came across articles stating that Zales has been accused of switching people's diamonds for lesser quality diamonds when they bring their jewelry in for repair. They also apparently engage in some questionable accounting when it comes to their financing, and they are being sued by an Idaho jeweler for manipulating Google search results. The accusation is that just before Black Friday 2016, Zales manipulated search results in such a way that a customer looking for the other jeweler would be redirected to Zales' website. So, very questionable business practices - strike two. I wasn't sure I even wanted to do business with them at this point, but I decided that if I still wanted the ring, I'd just have to order it myself. Roberta clearly wasn't going to bother with me. I went back to their website to look at the ring again, and during the time I had been waiting for Roberta to call me back, the ring had sold out, so it's not even an option now. I just can't understand why a salesperson would blow someone off like that, especially when we had gone out of our way to make sure she got a commission. Granted, we weren't spending a fortune, but according to some of the articles I've read, Zales has been closing a lot of stores, so I can't imagine that they can afford to just throw away customers. Given what I've learned about the company, it's probably just as well that I won't be doing business with them, but it was really disappointing to be treated so badly. We ended up at Shane Company, and I can't recommend them highly enough. Their reputation is better, the quality of their jewelry is better, and we were treated like royalty, in spite of our limited budget. We did ultimately decide to spend a little more than we had planned, in order to get exactly what we wanted, so Roberta at Zales actually threw away more of a commission than she knew.

This is the worse diamond store in retail I bought over 7k worth of jewelry just for them to loose all the warranty and transaction information if I didn’t have the receipts it would be like it never happened and we would be screwed worst customer service not just in jewelry in general way to long wait times phones do not get answered I’ve spent a lot of money with zales never again a said from that the ring I bough has Been services multiple times and diamonds continue to fall out my wife is at home most of the time and does not do a lot physical stuff with her hands so I don’t know definitely worst experience period I will not ever spend another dollar with zales they closed the St. Peter’s location and I have Been back and forth with no results there computer systems is ancient and looses all your transactions pretty much the worst case scenario I’m going through don’t waste your time with zales!!! Some staff cares and other don’t give 2 cares about there job or helping there customers or fellow employees just goofing off with there friends while other employees have to handle the whole store under staffed 1.5 hour wait time minimum!!! There phone rep or sales staff deleted all our history because I was upset def shady stuff going on!!! 👎👎👎👎👎👎👎😤😤😤😤😡😡😡😡

Kept feeding false information. Extremely poor customer service. Wouldn’t recommend this store. I see Roberta’s name has been mentioned in other reviews as well. It’s strange how the same person has contradicting information from the other sales rep. The unwillingness to assist is quite mind boggling.

Let’s talk about Zales for a minute. My husband bought my ring from there, which started out beautiful. Then we had it soldered together and it is like flat on the bottom causing my diamonds now to be pushed out. They told me it would be 300.00 to get the little diamonds replaced. That is HALF THE PRICE OF MY RING! I also want to point out the fact that when I took my ring up there to get inspected I was “no longer in there computer system” as if we never even purchased my ring there. I will say Brett Shimel did not get the insurance and that’s okay, I don’t mind fixing minor problems if I have to, but to not have our information at all? I am fed up and so disappointed, this is my wedding ring after all 😭 I took it to a different jeweler who told me it would only be 60.00 to replace the diamonds. Zales

I was nervous reading the reviews. I Went to return a ring I bought online was in & out the store. The lady that helped me was very nice and explained the return process.

Brought my jewelry in to have checked and cleaned. The lady helping me was nice but you could tell a little aggravated at me having so many pieces. The other lady behind the counter started telling next time make an appointment as you can see there are only two of us working in here, I looked around and no one else was in the store and I said well I have never had to before and it seems lately every time I come in you change things around about how we should bring our items that we bought from you to have checked she remained very rude. Oh did I mention I was also there to pick up a special order necklace I had ordered. Will only go back to have my jewelry checked now that I bought from them will never buy anything from them again. Shame I still had my Vera collection to finish

Very rude. I went in and they didn't seem very interested in being friendly or helping to get a few questions answered about my daughters' earrings. They told me at one point "i find it hard to believe you've never brought your jewelry to clean or clean her diamonds" I called the location in Illinois and they WERE FANTASTIC SO HELPFUL SO KIND!

Well, I work there. So no complaints. The people I work with are great!

Ms Rainey , Devan was a soup we salesperson. She was very patient and has plenty of sales knowledge.

Husband and I came in to have our rings sized & replace a diamond. Devin ( store manager) was so pleasant and very accommodating. She made our experience with Zales absolutely stress free. She also assisted us in another Diamond ring purchase. ❤️ Thank you, Devin & Zales!

Anne from Zales Gallery Mall was amazing. She treated us with respect and patience with my little one with the best service ever

Dawn helped my son pick out engagement ring and wedding band. She was very professional and sweet! Highly recommended her.

Dawn was amazing. Great service. Helped me with everything I needed and went above and beyond. Very pleased with their service

Beware don’t go there. My husband bought me a necklace and earrings set with a warranty for our anniversary and I wore the necklace 3 times then the chain broke so we went there to get it fix but I was told they had to sent it to get fixed and I had to give them the earrings to be sent with the necklace and this took a hour to do this. Couple days later I received a phone call from Zales saying the necklace was broke from wear and tear but I told them I wore it 3 times. Then they told me they don’t have that kind of chain anymore so I was told they might have to get me a different chain. The next day went to pick it up and was told they couldn’t find a chain for it so then they said they would have to send the whole set back to get a new set. That took a hour for them to do that. Plus they lost my receipt so they had to find one the one when my husband bought it.Then they said it will be in Monday. I called them on Monday evening and was told it hasn’t came in yet. Then they call me Wednesday saying it was in. I went to pick it up and was asked did someone call you that it was ready. I said yes so she went to the back but she said she couldn’t find it so she had to call someone about were it was at. Then she found it and then it took another hour for them to get it ready for me. Then when I got home to put the necklace on the chain broke but I will get a new chain somewhere else.I will never get anything from them ever again.

I recently had my wedding bands sent for resizing from the St. Louis Galleria location. When they came back from repair, they were too tight and the day after getting them back I noticed a diamond had fallen out. I took my rings back the following day and was given the expectation of receiving the rings back on 9/6(estimated 2 weeks). Not only did my rings come back in perfect condition and size, the staff members were extremely accommodating and pleasant. My rings came back a full week sooner than the estimated completion date! My expectations have completely been exceeded and I’m truly grateful for the work and effort that was put forth in making sure my wedding bands were perfect.

Tony was amazing! He spent time showing us every ring and option. He explained the differences and was so helpful! I couldn’t recommend Tony more if you need help!

I’ve never had a bad experience with Zales since the day my ring was bought in 2015! I have went every 6 months to get them checked and I recently lost my paperwork. I called and the lady helped me figure it out and even remembered me when I came in days later! My ring is always stunning, of course!

Teaira was absolutely amazing. She was patient with me & all of my questions. She knew her stuff & explained everything in great detail. Her customer service skills are on point. She even explained the Diamond Bond to me. I told that she's my friend now ... lol. I would refer her to anyone who's in need of a ring.

Wonderful staff! I had a watch I needed to return and they went WAY above and beyond, and were so nice. Plus the store is clean and well stocked. But the staff there was super nice and that’s the reason for the 5 stars 🩷

I ABSOLUTELY love my right hand ring. It was purchased more than 5 years ago. I noticed that 1 of the diamonds fell out and I had to bring it in for a repair. When I picked my ring up, OMG....it was like a totally new ring, sparkle, shine and every diamond in place.

Went 40miles out of our way to get to Zales. I needed my ring resized. Store hours posted says the store closes at 7pm. At 6:20 they had gates closed and registers shut down. Still had the lights on and people inside though.

My fiance went in to get rings and the salesman was awful. We luckily already knew what I wanted but he was pushy and would not give us a second alone to find her ring. Instead he just kept trying to sell us extras and not listening to what she wanted. She bought the cheapest ring to get him to leave us alone and admitted she hated it a few months later. So now we have one ring we hate. Thankfully I had already picked out mine and since her's wasn't too expensive I ordered a ring she will love off Etsy but dont go here it was an awful experience and somehow to salesman made it about him and not us.

Real professional and friendly staff, clean,the entire shop just sparkles,I love it.

I was helped took a min. Ppl shopping Valentine 🎁 my ladie was nice helpful and supporting help me find wedding 💍 and wedding band will shop there again great ppl shop with them great deals and sales

Great prices and jewelry.

Wonderful merch spanning all price ranges and excellent staff your sure to find something

The assistant manager was a great help she made my shopping experience easy and fun I hope I will be able to shop with her again

So I placed a order online for stud post square earrings and got hanging oval shaped totally not what I ordered. I spoke to Customer Service and she advised me to take the wrong item to the in store location and they would be able to see notes as to any discounts they may offer for the wrong merchandise being shipped. She was very apologetic saying she don’t understand how that could’ve happened. So I get to the store .... Well the one lady that acted so focused on what she was doing finally come to the door lift the chain and allow me in. I explained everything what the CSR over the phone said to me. This lady did a check and she stated well I don’t know how that could have been mixed up and then took me over to the case where the earrings I actually was supposed to receive was THERE. So she told me I would have to do a full refund and purchase them from out the store I was not able to get these earrings for what I paid for them online. I told her to look in the system that’s not what the online person said and she could call them. The lady refused to call would not honor what I paid for and this was their company mistake. Just kept pushing for that refund. This was very shocking for a company this Familiar would handle a situation like that no kind of Sincere anything. Just your refund would be available within 48 hours. Then told me if I still wanted the she could hold them in case of another sale. No I’ve already paid what I wanted to pay and expected what I ordered. Sad just sad

South County store closed, no store at West County mall and only 2 employees working on a Sat during the beginning of the holiday season. Very frustrated as I've always had great customer service. Waiting 30 minutes for an inspection is not good customer service

October 4, 2020 only 2 workers in the store and both were horrible, between the hour of 1-2:00.

Great shopping experience. Sales agent was fantastic!

The sales consultants are very Blaise and don’t get excited with you.

Staff is always very friendly. Helped me find my order and service plan numbers. Since COVID is going on, we couldn't send my wife's ring in for resizing/cleaning. Luckily, they are accepting services now!

Awesome help

Absolutely horrible customer service. In 2022 why in the world does your company require a receipt for a cleaning policy that is INCLUDED ON ALL DIAMOND RING PURCHASES. You need to do better and your staff needs to actually acknowledge your patrons when they walk in.

They gave excellent service to my fiance very happy what he selected.

Go there and shop. Diamond are beautiful and the prices are good. Love Zales see YALL soon

Very poor service nobody answered the phone and I let it ring for 10 minutes!! Then hung up on me

This company a "JOKE"! Try to lie and say I didn't pay for a warranty which I did but now they found it .smh brench the warranty contract.. avoid these scammer