I have never been treated so badly. I went to this urgent care after being treated for chest congestion for a week and my symptoms worsened. The young lady at the desk said “we’re not going to be able to help you.” We can’t give you a breathing treatment and we don’t have a chamber ( I don’t have a clue what she was talking about). She proceeded to ask me what medications I was taking and took my oxygen levels and said my oxygen is fine. This is a conversation for the doctor not the person that checks you in. Oh did I mention I was the ONLY person waiting. She said she would have to ask the doctor and they were close enough I heard him say “I’ll have to listen to her lungs.” Now I’m not a doctor but even I know that needs to be done before the check in girl decides I need a breathing treatment. The doctor was kind and treated me. No troubles there. Because this is Mercy I didn’t bother reading these reviews before I went but I wish I had. It appears that nothing is being done about the bad behavior at this location.

Very bad experience. This clinic has a bald male staff who is the worst, rude and uses his position to cause trouble for others. We went in at 8:59, and he lied that their clinic was closed today. The actual reason was that we got in 30 seconds early. The front desk is a black woman with a very negative attitude and disrespect to the guests. There is only one white female doctor who is the only normal person here.

Walked in for a COVID test, in and out in less than 20min. Had to pay $75 for it, no problem, I did pay it. 10 months later I received a bill for $260, called billing department to see what’s going on. They told me straight up that the $260 is for me walking into the building and the $75 was just for the Covid test. No words

People working here act like you're bothering them on their day off. No kind of compassion Wanted to get care but they're too eager for their lunch break as one audibly said. You're better off going anywhere else

I usually go to St. Lukes urgent care down Olive, but decided to give Mercy-go a chance because my doc is in-network. Front desk person was nice and attentive good thing it was empty because I has to answer personal info questions and discuss what was going right out in the open. I was having issues with my hands, but they don't have x-ray services...should've left but remained. Dr. Klutzz was okay, eye contact was virtually non-existent. Then, Jeremy comes in the room, I initiate speaking because he doesn't. Overall body language and interaction said he didn't want to be there. This was confirmed when I overheard him complaining if he didn't get a raise he was outta there. Oh, as he was leaving, he picked up an adminstered COVID test sitting in a tray. It wasn't mine and apparently positive. The doctor dismissed the results due to the amount of time that had passed, sounds logical. No discussion of any further action They tossed it and hopefully, the positive individual seeks care elsewhere. When i went into the room, I suspected that the white paper had not been changed on the observation chair. Apparently, this was correct. No one had cleaned the room since the last patient...YIKES!! This is not the same Mercy experience that I know. I will keep going to St. Lukes. This place needs an office manager, literally no one is in charge or really cares (except the front desk person). She is out of place. She did a good job and seemed to care. Her name stared with an A or E. My visit was on Friday 1/20 10ish

I would give less than a star if I could. Dr. Alywin E kluttz was rude, disrespectful, dismissive of my concerns, and overall miserable experience. Never go to see him. I take allergy medicine daily. He prescribed allergy medicine when I have an infection and am diabetic. RUDE MAN.

We had questions regarding COVID-19 rapid test at Creve Coeur location. David took our phone call and did an exceptional job helping us. He was knowledgeable, professional, and courteous. For the answer he couldn't provide immediately, he took time to find out the answer and called us back. We want to thank David for excellent customer service he has provided. Even though this location is not the nearest one from where we live, we will be visiting this location and recommend this location to all our family and friends. ((UPDATE)) We visited Mercy-Go Urgent care in Creve Coeur last night and it was great! Very friendly, efficient and knowledgeable staff. It's everything that urgent care should be. We especially want to thank Jeremy D for his excellent and kind help! Julie (NP) and Jessica (billings) were wonderful as well! Thank you so much and we will definitely visit again in the future!

DO NOT COME HERE ESPECIALLY IF u BLACK the nurse practitioner Stacia smith NEVER checked me out she had a student check me out when i asked for her to do it or another doctor for second opinion she said No. she literally leaned on the sink the entire time in the room with her hands in her pocket. My throat , lungs etc were inflamed and she basically was very rude and dismissive like i wasnt in pain because my strep test came back negative which doesnt mean im not in pain and she literally heard my cough that sounded like a bark cough. I asked her in a few days if i dont feel good and cant get a sooner appointment at my primary dr in a soon enough what day should i come back and why this lady tell me “dont come because we cant help you”.This the example we talk about being black and not being taken seriously in healthcare . They need to honestly reevaluate her because she is horrible. I watched her be so kind to this white lady who came in complaining of a chest cold/cough. Exactly why i say if i was the right color she would have took me more seriously because whats the difference.

Your level of care honestly depends on who is the provider on duty. Dr. Pai, MD provided great care and recommended I come back if symptoms worsened. When they worsened, I went back and Stacia Smith, FNP hardly looked at my throat and said take ibuprofen and over the counter cough medicine. It was a weekend, so I begged for an ENT visit on Monday. Mind you my voice was gone and my throat pain was similar to when i had my tonsillectomy. The ENT got me in and said I had ulcerations on the back of my throat and immediately started me on steroids to help the healing. The only thing urgent care did for me was testing, which I could have done for cheaper elsewhere.

There was no wait list, and I was seen fairly quickly. The staff were all nice. The doctor was able to diagnose me quickly and correctly with appendicitis, and she sent me to the ER.

Today First off let me just say when I first walked in the door the lady that checked me in showed great customer service 10 out of 10. However when another lady checked my vitals was extremely rude then I’ve waited almost got there at 6:50 pm as time went by it was 7:40 pm they closed in 20 minutes. So I left and realized nurse practitioner and medical assistants was in a room avoiding the fact that they had patients. They was hoping that I left because they didn’t want to see anymore patients just horrible care on the medical staff and I won’t be back!

I had a family member, a young lady, come in today. She was very sick, could not even drive herself to her appointment, and was going to be checked out for bronchitis and pneumonia. The man at the front desk today was increasingly short and rude. He asked for an insurance card and she stepped out to call our mother who told her that the card was in the system, he snapped at her. He said, ‘I’m going to explain this only once, give me the physical card’. My sister had a panic attack and felt very uncomfortable for the rest of her visit. Our entire family works within Mercy, and this kind of care and attitude is unacceptable.

Save yourself a trip and go down to Total Access Urgent care down the street. Office staff didn’t show up at 8 am when they open so the doctors couldn’t do anything without their office staff . I waited over 30 min still no front staff - horrible people are sick they need to get it together

Visited for high fever, the doctor did a COVID test . Received a bill of 468$ and my insurance was not considered . Neither the provided customer care no. is responding and nor the query mails are responded . Highly unprofessional and no transparency. Moreover no one responds on any mode.

Everyone was amazing. They took great care of me. I was also in and out, maybe there for 20 minutes in total. I started to feel really sick, and the technician fanned me and made sure i was well. I'll always come back.

I went to Mercy Urgent Care Creve Coeur on 7/31/2022 for what turned out to be a sprained ankle. When the physician/physician assistant came into the room to which I was assigned. he informed me that there was no X-Ray technician on duty and therefore they could not treat me. I was advised to go to another urgent care facility or hospital ER room. I left, and went to an urgent care center down the street where I was treated. Despite turning me away, my insurance company was billed for the visit, and I received bill for a $40 copay! I called them and explained why I should not be billed. This has happened 3 times, and I have been billed again (number 4), forcing me to file a written demand that the charges be reversed and my insurance company reimbursed. Being billed for services not rendered, and continuing to bill me after being advised that they did nothing but send me away, is inexcusable. There are numerous urgent care centers providing services I can go to. I will never go to Mercy Urgent Care again after this fiasco.

The facility was very clean. The staff was very nice. My wait was 1 minute. They were able to diagnose my ailment pretty quickly. Great experience!!

I recently made three visits to this location because of a virus that took various stages. I never could get through to my primary care physician directly. The staff is kind, responsive and efficient. Thank you so much for being my Go-to!”

Mercy Go urgent Care in Creve Coeur Was Friendly , Staff was Professional . 100 % Happy With my Care & Will Use the same facility if I have to. Didn’t have to wait long To be seen by Stacie & And I trust Stacie with my medical care . Thanks :)

No transparency in billing - impossible to get Mercy to give any information or act with any urgency when you are billed for services inaccurately. Stay away unless you want to be constantly harassed to pay a bill they know is inaccurate.

In response to the Owner's Reply. I appreciate you wanting to follow up on the 4 star review. It's helpful if you leave a way to contact you. I would've normally left a 2 or 3 star review based on THIS visit. I have been to this location before and that is why I left a 4 star review. This visit was very disappointing. I came in as I hurt my foot and it was in major severe pain. I understand that the employees could not help me come inside from my car, as it's a liability. Does this stop them from helping me to find an easier way to get from the front door to the front desk? From the front desk to the exam room, which was the first one? Again, I was in excruciating pain. Someone came in, clicked on the computer for a bit and then they brought in an x-ray machine. That was the last time I saw someone until the x-ray had been looked at. I was lucky that there was nothing broken. My instructions were to elevate with ice and take Tylenol and/or Ibuprofen. Then I was sent on my way. I had difficulty putting my sock and shoe back on. No one offered to even bring them up to my level or even to see if there was something that can be done to help. When I was leaving, there were tears in my eyes and I hopped, limped with almost falling, etc. just to get out the door. By this point, I was just happy to be leaving. I don't understand why there was not anyone who could try to ease the pain or try to find an easier way just to get to the door. Does this stop them from helping find a way to get me to the door on my way out? Is there NOT a wheelchair? I was in excruciating pain and it seems as if None of the employees actually cared. Not one employee even bothered to look my way or care about the amount of pain I was in. I was the only patient or there may have been 1 other. This was terribly disappointing.

Dr. Alywin was very rude to me and refused to give me the service I needed when I asked. The receptionist even mentioned that they offer the service I needed and Dr. Alywin recommended me to go to another place because the service was "too expensive" implementing that I couldn't afford it. I spent $140 on a test that didn't tell me what I needed to know and will never be going to an urgent care again due to this experience

Old and Shabby. I wanted to rule out pneumonia. They did not have an Xray machine. The person who saw me - spent 120 seconds in my cubicle. And they charged over $350.

I went in with what I was sure was a sinus infection. Dr. Klutzz looked at my throat but not in my ears or nose. He never asked what meds I had been taking for it. He just prescribed an antihistamine nasal spray that just made my symptoms worse. I went to TAUC the next day and was diagnosed with 2 ear infections and a sinus infection. I was prescribed prednisone and antibiotics. This Mercy go health location should be investigated. I will never go there again.

Went in without an appointment for a Covid test. Was told to fill out the info on me and wait in the car as it could be about an hour. It was 15 minutes and then I came in and filled out the paperwork and was out of there in one hour. Very efficient very knowledgeable very professional.

I visited the creve coeur location on Friday because I had a fever. They tested me for COVID and it took 3 staff members to find the line on the COVID test that said I was positive. No one asked me if I had ever been positive previously. The answer would have been yes, back in mid June. The CDC guidance says you can continue to test positive up to 90 days, but that is GUIDANCE. That is not a hard and fast rule. Each person's body is different. On Saturday, I blew out a huge mucus clot and the fever immediately broke. I get sinus infections about every 2 years. And just like in the past when the mucus clot is out, my fever breaks. I went back to the same urgent care, explained everything and the staff does not believe they got this one wrong. Unfortunately this impacted my daughter's school as I was on a field trip w/ her class on Thursday so I had to report my positive diagnosis. So now the parents of 120+ fifth graders are concerned for no reason. This is unfortunate.

I asked the doctor to run a flu test as well as the Covid test. The doctor refused my request and only ran a Covid test. I explained I tested negative 2 at home and wanted to do a Covid PCR and wanted a flu test. He refused. So now I received a negative Covid PCR and still don't know if I have the flu.

Covid test $493.00!!! I checked the price before making an appointment for a covid test. I was told $75. I made an appointment, provided insurance card and paid my part ($75). Ten months later I am receiving a bill for $418.00, it also says I only paid $60. My MyMercy account proves I paid $75, which was the price they told me. They either didn't bill my insurance or did it incorrectly. (or just really screwed something up) COVID tests should not cost $493.00. Especially, when you call ahead and verify the price, and pay your part during the time of the covid test. I'm looking at some of the other reviews. It looks like whoever was working there at this time must have screwed up a bunch peoples' billing for covid tests. I'm not the only one. :( Hopefully they figured out how to fix this. I have sent some emails. If the person who responds to these reviews sees mine, please tell me who to forward my emails to. Thanks.

As a common man, one of the worst services provided urgent care location. After paying the cost, the physician says to follow up with my primary care physician of the illness. Longer wait times inspite of booking timeslot.

While the care I received was great, the billing process has been very poor. Mercy Urgent Care took my insurance information, and collected a copayment for me, but then never submitted the claims to my insurance. Instead, they have continually sent me a bill for the full amount. I've called the Billing questions number several times to inquiry why they haven't billed my insurance, but I never get an answer. Each time, they say this will be taken care of, and to ignore the bill, but it never does. This is really unacceptable. 5/31/22 update - Nothing has been done to resolve this issue since I reported it 2 months ago! I've sent follow up emails to Mercy-Go Health with no response from them, not even to my most recent update request sent on 5/19/22. My next step will be to post a BBB complaint, submit a complaint to the Missouri AG and DOI. At this point, I just can't recommend Mercy-Go Health because of the lack of concern shown to correct their own mistakes.