3/5 Derek B. 4 months ago on Google
My
wife
and
I
have
visited
the
Angela
many
many
times
someyears
three
times
over
a
winter
period.
We
have
always
been
received
with
a
welcoming
smile
and
enjoyed
our
holiday.
We
always
book
an
upgrade
to
the
warmer
pool
side.
We
email
3
weeks
before
arrival
to
secure
the
room
we
prefer,
receive
an
acknowledgment
from
either
Frensesco
or
Dulce
promising
to
do
their
best,
we
have
never
been
let
down.
This
year
was
different
the
receptionist
didn't
acknowledge
our
e
mail
gave
us
the
dreaded
sentence
the
hotel
is
full,
meaning
you
get
what
we
offer,
we
were
offered
a
room
directly
in
front
of
the
lifts.
Totally
unsuitable
for
a
light
sleeping
seventy
year
old,
back
to
reception
and
we
were
offered
the
room
we
had
requested,
but
was
asked
to
pay
another
upgrade
of
20Euros
a
night.
We
refused
and
was
told
to
go
away
think
about
it,
the
room
by
the
lifts
or
our
usual
room.
We
returned
to
reception
for
the
third
time
to
resolve
the
situation,
I
enquired
whom
I
was
talking
to,
it
took
three
attempts
to
get
the
receptionist
name.
We
would
not
agree
to
another
upgrade
of
140
euros
having
paid
an
upgrade
to
Tui
when
booking,
after
sometime
the
receptionist
conceded
and
gave
us
the
room
with
out
extra
cost.
I
did
chat
to
other
guests
who
were
in
similar
rooms
and
they
were
not
asked
to
pay
extra.
We
were
in
our
opinion
treated
very
shabily
and
it
appears
the
Angela
has
a
policy
of
maximising
profits
rather
looking
after
its
customers.
So
thanks
for
the
memories,
we
will
not
be
returning.