1/5 Trevor C. 1 year ago on Google
Hello
all,
Be
warned.
I
am
not
one
for
leaving
reviews,
however
my
experience
with
the
Microtel
by
Wyndham
in
Macon,
GA
compelled
me
to
stand
on
the
soap
box.
I
had
booked
a
reservation
for
3
nights
in
April
of
2023
as
I
was
in
town
for
a
wedding.
I
realized
when
my
flight
landed
that
I
never
received
a
confirmation
text/email
which
is
common
practice
these
days.
I
assumed
that
maybe
it
didn't
process
correctly
so
I
called
the
front
desk
to
confirm
my
reservation.
After
just
providing
my
phone
number
and
date
range,
they
were
able
to
confirm
my
stay
and
name
for
the
reservation.
I
had
asked
about
extending
my
stay
by
an
extra
night
and
adding
the
addition
to
my
card
on
file
however
they
said
they
could
only
guarantee
the
extra
night
after
seeing
what's
available
in-person
which
I
thought
was
strange
and
not
reassuring
knowing
I
would
be
arriving
late
at
night.
After
a
busy
day
of
wedding
festivities
I
was
exhausted,
and
arrived
to
check-in.
I
was
frustrated
as
even
though
I
had
called
earlier
that
day
to
confirm
the
reservation,
they
could
not
pull
me
up
on
their
records.
I
didn't
exist!
Of
course
I
didn't
have
an
electronic
reservation
to
prove
my
conversations
earlier.
This
meant
that
instead
of
booking
at
the
affordable
rate
I
had
locked
in
earlier
I
got
to
spend
roughly
$50
more
a
night
than
I
had
planned
for
the
"in-person"
booking.
I
was
tired
and
just
wanted
a
bed
to
sleep
in
at
this
point.
After
20
minutes
of
processing
payment
and
answering
question,
the
computer
gave
the
gentleman
at
the
front
desk
problems
so
we
switched
to
another
front
desk
computer
and
went
through
the
same
questions/payment
processing
on
another
computer
terminal
for
another
20
minutes.
Around
3am
I
finally
get
to
check-into
my
overpriced
mediocre
room.
Fast
forward
to
night
two,
I
returned
back
to
this
hotel
after
another
day
of
wedding
festivities
only
to
find
that
my
room
key-card
does
not
work.
I
went
back
to
the
front
desk
for
help
and
the
representative
was
sleeping
on
a
cot
behind
the
desk.
After
10
minutes
of
pleading
for
help
and
throwing
pens
through
the
tiny
window
hole
to
get
his
attention,
I
called
the
main
number
which
woke
him
up.
3x
attempts
of
trial/error
to
enter
with
the
new
car
card
and
30
minutes
later
I
am
back
into
my
room
and
beyond
frustrated
with
the
customer
service.
The
gentleman
at
the
front
desk
have
been
"in-training"
or
it
could
be
that
bad
systems
are
in
place.
Once
I
returned
home,
I
called
the
corporate
customer
service
line
with
Wyndham
and
they
could
not
pull
up
my
stay
initially,
as
I
wanted
to
reach
out
to
leave
my
feedback
prior
to
leaving
this
review.
After
my
second
call,
I
was
connected
with
support
that
asked
for
the
confirmation
#
said
they
would
pass
along
my
concerns
to
the
site
manager
who
would
then
call
back
within'
7
days
to
follow-up.
This
never
happened.
I
was
not
expecting
a
5-star
hotel,
however
I
had
hoped
that
they
would
listen
to
my
experience
to
ensure
that
the
basics
don't
miss
the
mark
for
others.
I
would
not
recommend
this
hotel
for
pleasure
or
business
unless
they
can
fix
the
reservation
and
follow-through
for
customer
experience.
It
will
be
worth
your
time
to
spend
a
little
more
money
elsewhere
and
avoid
the
headache.
Otherwise
the
accommodations
were
what
you
would
expect
and
the
room
was
cleanly.
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