1/5 Janice A. 3 months ago on Google • 53 reviews New
Today,
I
ordered
two
sandwiches
for
my
daughter
and
I
on
the
Subway
app
to
get
the
buy
one
footlong
and
get
the
other
footlong
free
offer.
I
paid
using
Google
Pay
and
proceeded
to
go
to
the
location
to
pick
up
the
sandwiches.
The
app
indicated
that
they
would
be
ready
at
12:50
pm.
I
wasn't
very
happy
that
I
would
have
to
wait
20
minutes,
but
since
the
order
was
placed
and
paid
for,
there
wasn't
much
that
I
could
do,
but
wait.
When
I
arrived
there
I
saw
that
there
was
a
line
and
only
one
person
working.
I
saw
another
employee
on
a
break,
eating
and
looking
at
his
phone,
while
the
other
continued
serving
all
the
customers
on
the
line.
I
thought
to
myself
that
it
didn't
look
too
promising
that
we'd
get
our
sandwiches
at
the
given
time.
The
tracking
feature
on
the
app
indicated
that
the
two
sandwiches
were
being
made
and
eventually
ready.
It
was
now
12:55,
and
no
sandwiches
were
ready
to
be
picked
up.
When
the
line
lessened,
I
approached
the
gentleman
who
was
working
and
told
him
about
my
order.
He
told
me
that
he
hadn't
received
any
online
orders
because
the
server
was
down.
He
then
proceeded
to
insult
my
intelligence,
indicating
that
I
ordered
from
a
different
location.
He
also
told
me
that
I
should
have
received
an
email
to
inform
me
that
there
was
a
problem
with
their
server.
I
showed
him
the
app
to
prove
that
I
had
ordered
and
paid
for
the
sandwiches.
He
never
apologized
or
offered
to
make
the
sandwiches.
After
wasting
my
time,
at
this
point,
over
35
minutes,
we
walked
out.
This
will
be
the
last
time
we
buy
anything
from
this
location.
After
reading
several
negative
reviews
on
this
location
at
1326
N.
Main
St.
Fuquay-Varina,
it's
apparent
that
this
gentleman
doesn't
have
very
good
customer
service
skills
and
should
not
be
up
front
dealing
with
customers.
If
he
is
actually
the
manager,
he
should
know
better.
Avoid
this
Subway.
There
are
better
options.
After
leaving,
we
went
to
Taco
Bell.
Placed
our
order
on
mobile
app,
as
well,
and
we
then
received
our
food
in
less
than
five
minutes!
That's
how
it's
done!!!