We need to find a better pizza! This is the second time the store cancels my order, tried to call no one answers. What a disappointment for the kids they were so looking up to it the two times. If this has happened to you as well, please post your review. This is not right! Hope the franchise sees this and force changes!!

This Domino's is the worst. Delivery times are astronomical and the last two times I ordered my food was incorrect or missing. When you try to call, no one ever answers so you can't get your order fixed without going through the website which only offers you credit on your next order but doesn't fix the problem. I've started driving to another Domino's as opposed to getting delivery from this one. After reading others reviews, I see that this is not an isolated incident and has been going on for some time. Save yourself the trouble and go elsewhere

Consistently terrible prep and delivery times. The last 3 times I’ve ordered from this store, the tracker has shown it in the prep stage for close to an hour, the check stage for close to an hour, and then delivery took another 20 minutes, even though I’m just a few blocks away. They never answer their phone either. I keep getting free pizzas because of it, but this might be the last time I order from here. They are just too slow and unreliable.

My fellow reviewer hit the nail on the head. They are extremely inconsistent. Sometimes I get really hot, fresh, fast and delicious food, and sometimes it's 90 minutes to 2 hrs, oh and I live 5 minutes away!, or it's wrong. One thing that is always consistent is their lack of customer service and they never answer the phone because they know it's an issue they've created. Tonight was not the first time I left my phone on speaker and got no answer after 40 MINUTES! Order was simple and they likely just gave us the wrong second pizza. Ordered a medium with alfredo sauce instead of red sauce, and with pineapple. I got a plain cheese pizza with red sauce. Not the first time, it happens way too often. Tried to call as I mentioned above, 40 minutes no answer. Absolutely ridiculous and the worst customer service. If you get takeout, at least you can check it because their quality control is non-existant like their service.

They do a awesome job!

Ordered from here 2 nights ago. AMAZING JOB. I couldn't be happier, Only took 30ish minutes and it is like they literally took the pizza from the oven and brought it right on over! Pizza's were super hot and very fresh and they remembered the extra items as well. After working and then helping friends move for 13 hours, we didnt want to cook and so this was the most perfect thing. Over all, very satisfied!

I’ve ordered from here several times hoping they would get it right, Never always same just Bad. How do you mess a pizza? Pizza is always cold, ingredients never fresh, always overcooked. Wake up, Do Better. Stop charging people for a bad product.

Oops! Ordered from here for 1st time last week. Order was perfect complete with extra sauce and toppings distributed as ordered. So came back to this Dominos this week to get 3 large pizzas expecting same perfection of order. Boy did they fail miserably. Ordered extra sauce on all three pizzas but could barely see, much less taste, any sauce. Also asked for toppings to be separated right and left half. Toppings were separated but all mixed up. Not as ordered. Don't guess I'll be going back to this Dominos since they can't follow the instructions given in the order. Pitiful!!!

Ok, third strike, you are out! This Dominoes Pizza on Main St in Fuquay Varina has consistently failed to put enough sauce on our pizzas - 3 times on visits that were months apart. It’s unbelievable to me they get away with this, it seems to be too consistent to be an accident. See photo of Pepperoni Pan Pizza we ordered with double sauce, yes this supposed to be double sauce. If the sauce on the pizza is important to you, you might wish to avoid this particular store. If you chance it anyway, please complain to them if they fail to put a reasonable amount of sauce on your pizza. Note that other Dominoes stores in the area don’t seem to have this problem.

The location apparently delivers for all our large party deliveries but had decided to not provide delivery in a location under their Domino's App for a smaller order. Completely disappointed, and with one sided business practices of doing what you feel like it makes the store unprofessional. Won't go back based on Domino's mismanagement of systems and the capability of local managers to do whatever they want.

After seeing how the owner obviously doesn't give 2 damns per their responses, my family and I decided we're not gonna be placing an order at any of their locations. I was looking forward to it because it's been forever since we've had Domino's pizza. Back to Michaelangelos it is! Thank you to the owner for showing us how you really don't care for your customers! Do better!

I want to tell my experience at Domino's Pizza, Fuquay-Varina, NC, USA. The other month, I ordered a takeout pizza. While I waited, my wife started giving birth in the car. The restaurant manager came out to see what was going on and helped my wife deliver our baby right there in the parking lot. We thought things couldn't get any worse when our 4-year-old son started choking on a toy. The manager performed the Heimlich maneuver and saved his life. And then, moments later, a car with bad brakes pulled into the parking lot headed straight for our car. The manager jumped into our car and hit the accelerator just enough to move it out of harm's way. The car then hit a large pile of empty boxes and stopped without injuring the driver. I do not know what to say. That manager is a hero. He saved our family's life. And he did all this while making sure we got our pizza. If you are looking for great pizza and the chance to experience a miracle, I highly recommend Domino's Pizza in Fuquay-Varina, NC, USA. P.S. The pizza was delicious.

I ordered a 2 topping large pizza. The pizza tasted salty and both my kids could not eat and they did not like it! I called the store and asked if they fix it but they said they cannot do anything! The box clearly says "if you don't like it or not satisfied we'll fix" but cared the least!. I had to order food from another place again 😩 Note: They responded to me in the comment below asking for some details to correct the order and I sent the requested details but NO ONE EVER CARED TO RESPOND BACK!!!

Tonight I ordered online and selected delivery using my location. The store selected by the website is 4.9 miles from my house. We had family over and were cleaning up after hosting a baby shower for my wife. The order was placed online at 6:04pm and we received a call at 6:50pm that we were out of range for delivery. Manager on duty, Aiden, said that we would need to reorder from a different store. No other alternative was suggested. I asked if it would be ok to come pick it up since it was already prepared there. He confirmed. I asked how we might go about refunding the delivery charge and said that they could refund my entire order and then re-charge without the delivery charge. No info about how or when that would happen, so I assumed we would take care of it in store. When I arrived, after confirming my first name, last name, and that my order was originally scheduled for delivery but would now be for pickup, it took them about 5 minutes to locate my order and provide all the items. After receiving everything I said thank you. The employee who brought my order said nothing else to me and walked back into the prep area. I checked the receipt and realized i had still been charged for delivery. I then waited an additional 5 minutes for one of the 6-8 employees to come back to the counter to assist before deciding to just eat the $4.99 charge, because we'd already been waiting over an hour at this point. Then, ironically enough, at 7:53 Aiden called back accusing me of leaving without paying. I left with a receipt that said amount due $0. I then paid him again, but still have no confirmation of the initial charge being reversed and as far as I know I've paid twice, at this point, basically for failure provide service. Apparently acceptable practice at this location since I received no apology and was dealing with the manager on duty.

Pretty upset about their service. They delivered our pizza over an hour past the scheduled time, which is not the real problem. Totally understand that they may be understaffed, and super busy. But, our pizzas arrived smashed in their boxes, stuck to the lids, cold (not for the first time), and all bunched to one side. I tried calling a few times that night, but no one answered. This was not the first time, either. I went to corporate for a refund, and got a free pizza voucher. That, by the way, isn't working on their site, so really no compensation. Really too bad, since their pizza is usually pretty tasty! I would only recommend them for a pickup/curbside delivery. Last time we had an issue, whomever delivered the pizza even quipped "I think it's WARM for you THIS time!". Really?? How rude.

This Dominos is incredibly dreadful. I have had an order cancelled over three times from this store for no reason. When I try to call to see why the order was cancelled, I get sent to a call center line - even when calling the local store number. The help center will defer to the local store anyway which then leads to a menu dead end with no way to leave a voicemail, as every box is full (imagine that). Ive never had this issue at any other store and it’s so disappointing the store that is supposed to be most accessible to me is actually completely inaccessible, for a reason I can’t even figure out.

I ordered 2 pizzas, 2 salads and brownies. Order was handed to my husband when he was on way home. Got home no salads and pizzas were horrible. Tried calling on 2 phones and on hold for an hour. So we drive to store to find 4 employees doing nothing. Told the kid there what happened and he asks if we wanted the salads. Really. I wanted a credit. He replied we could put a credit on your account for next time. No apologies. So we asked again for a refund. Unwilling to do so he finally returned our money.

A few years ago I placed orders with Double Toppings, but the pizzas never seemed to have many toppings so I stopped ordering. Tried again in 2023 and I've gotten some absolutely amazing pizzas. Tons of toppings + fresh + fast + hot. I think the trick is to order ~3PM on a Tuesday when they're bored. I never take images of food but these were exciting! So Good!

This crew makes the best pizza for the price and has been for a few years now. Just remember that it IS Domino's, expecting gourmet is expecting to be let down.

Authentic, delicious, and satisfying. The pizza was cooked to perfection and the toppings were fresh and flavorful. would recommend!" Hands down the best pizza in town! The quality of ingredients and the care in preparation shine through in every bite."

Was left on hold for 20+ mins trying to fix an online order to delay the the order for later in the day. Had the order complete on the tracker and still had no one answer the phone

Love this place! The pizza is always hot, fresh and cooked exactly as ordered. Claudine and Travis do a wonderful job and are so friendly. They always remember me and are just the kindest people. Great job you guys and keep rocking it!

Got sent the wrong order and called over 10 times and was on hold for over an hour. Awful Customer service! Paid for a meal for 3 adults and a kid and got enough food for maybe 2 people. Never buying here again!!

One of the best Dominos in the area. Appreciate how quick and consistent the food is!

Ordered our pizza an hour and 20 minutes ago. Never showed up. Called the store and waited on hold for about ten minutes. Finally had someone answer the phone and the person said he's the one that's supposed to be deliver our order but, he's "got customers coming in and pizzas to prep" so he'll deliver it "when he gets a chance". We canceled and will not be ordering from this location again. If they are so short-staffed that they can't deliver pizzas, they should not be accepting delivery orders.

Made a previous in app bad experience right and would've gotten that 5th star if I could have called my local store directly!!! Forcing all store incoming calls to a call center was a BIG mistake Domino's!

Had a pretty bad experience with my order from this dominos. My online order wouldn’t process through checkout, which isn’t the fault of this location. But, I called in my order for a regular medium cheese pizza and medium thin crust pepperoni pizza at 10:08 and was told it would take 35-50 minutes. A pretty simple order. I was able to pull my order up in the tracker via my phone number to find that it had sat in quality check status for 33 minutes before I received text notification my delivery was on the way at 10:54pm. Once I received the text, the dominos tracker marked my order as complete. I assume this is so they can meet their time requirement that they didn’t actually meet. Food was delivered at 11:20 and our driver was very kind. No qualms with him. I’ve never had a bad experience with a dominos, but this is my first time using this location and will likely be my last, at least with delivery orders. An order this simple shouldn’t have taken over an hour to deliver to a house within 2 miles of the store. I will pickup from now on.

Ital. sub had very little meat on it. Only Small pep. x 4 used, and 4 tiny pieces of ham x two used. Not sub size meats and not enough on the entire sub. One of about 4 banana peppers was the thick core end.Very few ingredients were on the pizza. Onion was one item and on a large only six slices had non on it! Cinnamon twists were good. Bottle Sprite good! Will not order pizza or sub again !

Ordered delivery. I called the store after 2 hours and they told me I was 5th in line for delivery and it would be another hour. The tracker said my food was done 30 min after I ordered. I went to the store to pick it up and the 2 employees I spoke to couldn’t have been more indifferent. Also they did not remove the delivery charge. This whole experience was terrible and it will be a long time before I would consider going there again.

Horrible experience took over 2 hours to get our online delivery! After the 1st hour i tried calling Dominos was waiting for like 15 minutes try to put a complaint but got transferred and was on hold for about an hour.... had to wait till the delivery guy showed up 2 hours later! We ended up eating around midnight!

Update: been back several times and they have done a much better job. They really do offer great cheap pizza. Must have been an off night. ________________________________ 😢 They left the toppings off my pizza. No big deal, stuff happens but I can't get anyone to answer the phone to fix it! On hold for 15 minutes. Guess it's cheese pizza tonight.

Very friendly, I have a weird order and the one time they messed it up out of many orders, they make sure to fix it and make me a new one. The staff is really good and knows what they are doing.

Ordered never showed up, called store 3 times was on hold and no one answered. I drove up there to get a refund in person. Who’s knows if they will actually give me one. Don’t give this place your money, go somewhere that cares.

My complaint is not specific to this store but I have had similar experiences at Fuquay, Angier and Holly Springs - North Carolina locations so going to comment same review at all 3 places expecting this reaches to someone governing all 3 locations. I regularly order Handmade Pan pizza as much as of frequency of every 2 weeks since last 5 years at least and have been loving this style of pizza . However, Very recently at your location I had found the dough looks and taste uncooked for handmade pan pizza (FYI I didn’t try any other) and even after I choose “well done” the pizza still tastes and looks quite raw. We can clearly see it has not been cooked well. After complaining at your location I was promised to get the dominos credit back for future order but I never received any. If there has been a change in the quality of dough supplied earlier and now that makes it difference in cooking and ultimately to taste then I feel this needs to be corrected from up above. Anyway I appreciate if any responsive steps could be taken to retain customer like me in that case respond to this comment and I would like to try one more time before saying no “forever” to dominos.

So my online order did not reflect the coupon mailer they sent out and overcharged me after i entered the code. Mentioned it to the manager at pickup and they fixed it right away and gave me a little extra off. Mistakes happen, having employees that can deal with those problems on the fly is valuable and keeps customers coming.

I started out by placing an order online it arrived in a timely manner and hot ! As I went to open everything up my chicken had TWO BITES TAKEN OUT OF IT! I tryed calling several times ! It took hours ! Every time someone answered they would redirect me to the store and they would never pick up the phone ! Absolutely ridiculous ! I have worked for dominos for 3+ years and been a customer for even longer and I’m absolutely disgusted by this ! All I wanted when I called was for it to be re-delivered but I need a refund at this point it’s absolutely ridiculous! Where are the managers! ***EDIT*** Was finally able to get a hold of a manager in store and get a full refund she was polite , helpful, and to the point . I won’t be returning to this dominos but do appreciate the mutual respectfulness between myself and the manager on duty. I emailed the person who responded to my review as per instructions and haven’t heard anything . If anyone is having issues don’t both calling or emailing the person responding to reviews because they don’t answer If you want anything resolved go directly to the store.

Started frequenting this one for takeout because my local one that is supposed to do delivery but routinely doesn't do delivery or takes an inordinate amount of time even for takeout has been really flaky lately. This location has been awesome

I ordered a bruschetta and chicken kinda pizza and it wasn’t made right. When I brought it back to the store Domonique fixed everything so fast and had amazing customer service! It takes a special kind of person to put up with me when Im hangry lol so thank you to her!

This is worst place to order pizza! I have bad experience from this pizza place over and over. First time order was messed up and added wrong toppings. Second time waited for an hour and 20 minutes outside of the store and at the end when we received both pizza boxes were cold!!! Third time we asked to add extra cheese and found out they changed for extra cheese and pizzas were not even filled with regular cheese. In addition to that half of pizzas were burnt!! Very disappointing experience all three times. We are done with this place and have decided not to go there anymore.

I am a regular customer when ordering Domino's Pizza. I love the Alfredo sauce on my pizza because I can enjoy it better without having acid reflux. Thank you!

Ordered two pizzas here last night during their dinner rush. I was surprised by how fast it was ready with them being so busy, and how good the quality was. This is definitely one of the better dominos I’ve been too. The employees were busting their butts back there and were super polite. We will definitely be back.

Great service. My favorite manager is Aiden. I was picking up a pizza 2 weeks ago and when I returned to my car realized I had a flat tire. Aiden noticed me working on the tire and came out to help. He jacked up the car and had my tire changed in a jiffy. I will order pizza from no other place. They go above and beyond here and it shows.

Ok first off, why a pizza joint got a call center?? The online ordering portal was messed up so we couldn't order online. No prob. I called, couldn't hear anything the lady was trying to say as I'm pretty sure they were in the middle of the club. Fine. So after all the aggravation I did what I prefer to do and just drove there to grab my pizzas. It was 30min wait for like 5 items on a Sunday with football on......I'm not upset about that. And with the 30-40 mins I wasted trying to order food, then waiting 30 mins, the manager hooked me up. Frankly he didn't have to because it wasn't his fault but that's great customer service and that's how you keep customers coming back. Also the pizza is decent. That's why we order Dominos

***Do NOT order delivery from this store. Either order pick up or order pizza from somewhere else. They are extremely unreliable. I don't normally write reviews as I'm pretty go-with-the-flow and understand that no business or person is perfect and mistakes happen. However, I've had several poor experiences with this store over a few years despite dealing with it since it's hard to beat the mix & match combo. Occasional deliveries taking 1 1/2 to 2 hours despite the store being less than 10 minutes away, mainly, but also pizzas being made wrong (literally straight up missing toppings that were ordered, for instance. Have had this happen more than just once or twice btw). This is from online ordering so it's kind of astounding as there's no way communication could be misconstrued since it's sent directly over in text. I'm writing this review now as tonight I placed an order that was sent out for delivery after 15-20 minutes, but the driver drove straight past my house (per the tracker), went somewhere for 30-40 minutes, drove back towards the store past my house AGAIN, arrived at the store, and then suddenly my order was cancelled unexpectedly with no warning. Trying to call into the store about it for more details has led to me being on hold from 10 to (now) 40 minutes so they are clearly not taking calls or picking up the phone. This is a genuine review, you can take your chances but I would actively tell anyone to not order delivery from here. The pizza and food is generally okay-to-decent but absolutely not worth the trouble.

Me cobraron y nunca me yego el pedido es un robo esta empresa orrible estafa