Dell Exclusive Store - Guduvancherry image

Dell Exclusive Store - Guduvancherry

Computer store

😠 The salesman was busy checking his phone and taking his selfish. He was chatting on his phone, while I was there. Indiffetent and unprofessional. People often mention Good, service, good, laptop, Ashokan, customers, Dell, customer, dell, response,


Address

192/2, GST Road Mahalakshmi Nagar BETWEEN Guduvancheri- Nellikuppam Road Signal and Vandalur GST Road, Walajabad Rd, Junction, Guduvancheri, Tamil Nadu 603202, India

Website

dellretailstores.in

Contact

+91 80 4800 8445

Rating on Google Maps

4.40 (291 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: 10 am to 9 pm
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: Good (27) service (24) good (22) laptop (19) Ashokan (9) customers (8) Dell (8) customer (8) dell (7) response (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Nadana R. 2 years ago on Google
    Ok. Located on GST road not so busy and good area but limited display of items
    1 person found this review helpful 👍

  • 1/5 prem m. 3 years ago on Google
    Unprofessional and cheating: I ordered a top panel for my Inspiron 5570 by paying an advance of ₹500, after 3 days I had to followup and they informed it will come tomorrow, later they said the part had arrived but the technician is not available. After a week's time of making my advance payment I went directly to check the status and they had the part. But I found it to be an used one probably taken from a dead laptop, it had lot of scratches. They said they will order it once again. Thats when I decided to get my advance back and not to deal with them anymore.
    1 person found this review helpful 👍

  • 1/5 Mohamed S. 3 years ago on Google
    Worst showroom I have ever seen I gave my dell laptop to them for service they said ic is falut so we have to change that I said ok after 3days they ic of ur laptop is not inthe market you have to wait till it comes I said return my laptop they said we gave that to pallavaram service center so we will return it to you tomorrow ....on the next day I went to get my laptop they gave my laptop when I checked my laptop keyboard key set is missing in my laptop I asked where is my keyboard .....very carelessly they said it think it was forgeted to fix you give us we will again send there and fix the keyboard ...... Very very careless showroom they not even opened my laptop to check very worst response.....
    1 person found this review helpful 👍

  • 1/5 Divya G. 2 years ago on Google
    Very very worst in responding for customers. They are not giving proper response for customers. Selling second quality products. Kindly replace the workers if possible.
    1 person found this review helpful 👍

  • 1/5 Googly B. 1 year ago on Google
    The salesman was busy checking his phone and taking his selfish. He was chatting on his phone, while I was there. Indiffetent and unprofessional.
    1 person found this review helpful 👍

  • 5/5 Gisella B. 2 years ago on Google
    They take good care of their customers. They give good suggestions for proper use of laptops and clear all our queries👌
    1 person found this review helpful 👍

  • 2/5 Irudhaya R. 2 years ago on Google
    Dell Exclusive Stores ~Guduanchery demands too higher charges for service.Only os updates the demands₹1000/-.

  • 4/5 19-UCO-370 Naveen Kumar S. 3 years ago on Google
    Well behaved Good marketing Showing different varieties

  • 3/5 Umayal S. 2 years ago on Google
    Nice staffs. But i paid full cash. But no offers. Bag also not Free.

  • 5/5 Senthil K. 2 years ago on Google
    Wow amazing show room.. Gud response & Gud service & Gud material by everyone m support & Frnds circle....

  • 1/5 Gokul M. 2 years ago on Google
    Very very worst in responding for customers. They are not giving proper response for customers. Kindly replace the workers if possible or Give Them a Training. Even unorganized Stores have Quality Staff & Product Knowledge

  • 5/5 Pugal P. 2 years ago on Google
    Excellent Service. Mr. Balaji dell store Manager was very supportive and explained so detailed on each and every model patiently. His approach was best.

  • 5/5 shadhik a. 2 years ago on Google
    Very kindest explained about models and their's facilities without any delay. Good service from the manager and promoter. Feeling fulfilled

  • 5/5 surya s. 4 years ago on Google
    sales is well and good

  • 5/5 S.Rajendran S. 4 years ago on Google
    Good

  • 5/5 Abhishek C. 4 years ago on Google
    Limited options. Small shop. But great customer service.

  • 5/5 ARUNA G. 4 years ago on Google
    Good response and friendly with the customers

  • 5/5 ARUNKUMAR J. 4 years ago on Google
    Good and best

  • 5/5 SK G. 3 years ago on Google
    Good

  • 4/5 Vareesh KM 1. 2 years ago on Google
    Good Response and product explained well , understand our requirements and fulfilled.

  • 5/5 Sri Hari S. 1 year ago on Google
    The service is really excellent. Attention to details with specifications is given perfectly with illustrations. The Dell Representative Mr. Ashokan is really down to earth and renders great customer service with satisfaction. Mr. Swaminathan along with Ashokan are really running the Dell store with more efficiency.

  • 5/5 Srisakthi P. 1 year ago on Google
    One of the best customer service I have seen, faculties are very much knowledgeable and polite. They gave a very best price for my laptop. Overall very much happy , very good Dell exclusive store to recommend.

  • 5/5 MANJUNATHAN B. 1 year ago on Google
    Good service, Good carrying person..Ashokan good explanation.. thanks Ashok...

  • 5/5 Mosigan S. 1 year ago on Google
    Service is good.kind people in Service. I purchased new laptop by exchange old one they provide a best deal

  • 5/5 Yowan C. 2 years ago on Google
    I purchased Dell Touchscreen 14, the executives were helpful and efficient. They provided all the necessary supports pretty quickly. Much appreciated!

  • 5/5 SABARIRAJAN G. 1 year ago on Google
    I had purchased a 14" laptop about two weeks back & experience was extremely good. Store representative Mr. Ashokan could explain specifications, compare between models in a easy way & good in technical know how of products. In short, buying quality laptop as i want was made easy by dell, Guduvanchery.

  • 5/5 arun kumar s. 1 year ago on Google
    It was an nice experience to visit dell showroom in Guduvancherry. The customer service was excellent and friendly, encourages to do more purchases in future Thanks for the wonderful experience.

  • 5/5 Naman S. 1 year ago on Google
    Very humble staff. Kind and cooperative. Nice collection as well.

  • 4/5 mrigendra kumar p. 1 year ago on Google
    Polite staff. I got what I needed. Replacement parts are costly... there's no choice but to bear it.

  • 5/5 jcs j. 1 year ago on Google
    I have purchased the dell laptop is best shop for buying the laptop and sales person also good .

  • 5/5 PARIVALLAL D. 1 year ago on Google
    I have purchased 15 Inch lap it's good one and experience.. Ashok did good job help to choose and gave some offers while buying. Thanks Ashok. Only concern don't have option to convert EMI facilities

  • 5/5 Sudharsan R. 1 year ago on Google
    Excellent store. The sales person was nice support and helping also. The sales executive Ashokan excellent support for me. They clear all doubts with smiling face. Good keep it up...thanks Dell.

  • 5/5 Ragul M. 1 year ago on Google
    The servise in the dell showroom was very good. Store executive MR.Ashokan was helped to choose inspiron 16 (5620) laptop

  • 5/5 Raja G. 3 years ago on Google
    Very good and attentive staff addressed all the queries raised by me as customer....This will result more number of business to this store...I am staying in Nanganallur, all the way went to this shop because of past good reviews in the google review by customers. Thanks to Mr. Ashokan and Mr. Anand

  • 5/5 uday k. 3 years ago on Google
    Very good Customer services and sale's person Mr.Ashokan very friendly.

  • 5/5 Nithya K. 3 years ago on Google
    Good customer service. Got satisfied with their help.

  • 2/5 Janakiraman S. 3 years ago on Google
    A small showroom having few models of Dell. It's very next to postoffice of guduvancherry on the service of GST.

  • 1/5 Vickysinha67 3 years ago on Google
    Worst dell service centre. The service person is very rude and pathetic. They harassed me.for 4 days for one small issue in laptop and even after that they din't fix it but claimed that it was fixed but when I went there again it was not.fixed. I am going to.file.a complaint in consumer court for.the harrasment , fooling customer and wasting my time which was wanted and don't get the service.

  • 5/5 RAJAN G. 3 years ago on Google
    Good service with friendly moved persons.

  • 1/5 ghouse usman g. 3 years ago on Google
    A year back, I went for battery for my Dell laptop. They told me to come after 2 days. After two days, they advised me to go to Tambaram Sanatorium branch. During my first visit, they should have said this.

  • 5/5 Monisha P (. 3 years ago on Google
    Good and The sale Guy's is very helping.

  • 5/5 Janani A. 3 years ago on Google
    very good and nice responce

  • 2/5 Darsan R. 3 years ago on Google
    Limited options of service only available.

  • 5/5 smartjothi 3 years ago on Google
    Nice welcome. Friendly and Good work 👍

  • 5/5 Prabakar m. 3 years ago on Google
    Nice

  • 5/5 DHARSHAN R. 3 years ago on Google
    Good Support

  • 5/5 Kasthuri S. 3 years ago on Google
    excellent sales and service rendered

  • 5/5 sankar r. 3 years ago on Google
    Very good Customer services.. Well satisfied while receving the new laptop.. Ashokan and Swamynathan did a excellent job.. Very Happy to receive the product.. Both kindly keep on continue this service

  • 5/5 Santhosh K. 3 years ago on Google
    Good Professional service

  • 5/5 Ajay A. 3 years ago on Google
    Good

  • 5/5 Sathiya P. 3 years ago on Google
    Very good perfamance super caring any time call give good response & good communication

  • 4/5 Melvin J. 3 years ago on Google
    good service

  • 5/5 Shanthi R. 3 years ago on Google
    Good Explain and Good motivation at the notebook

  • 5/5 C.Dheena C. 3 years ago on Google
    Good

  • 5/5 Chottu C. 3 years ago on Google
    Super

  • 5/5 Vivin C. 3 years ago on Google
    Good

  • 5/5 Arun V. 3 years ago on Google
    Good

  • 5/5 srilakshmi n. 3 years ago on Google
    Good Explain and Helping Guy's

  • 5/5 venkat b. 3 years ago on Google
    Good service and response regarding sales enquiry mr.ashokan responds very quickly and friendly

  • 5/5 kumaran k. 3 years ago on Google
    Good Sale's and friendly

  • 5/5 Suresh R. 3 years ago on Google
    Good

  • 5/5 BALAKRISHNA L. 3 years ago on Google
    Wonderful service

  • 5/5 Dineshkumar K. 3 years ago on Google
    Good customer care

  • 5/5 vignesh w. 3 years ago on Google
    Very kind and explaining products to customers. Liked it very much.


Call +91 80 4800 8445 Open on Google Maps

Amenities


  • Service options
    • ✓️ Delivery
    • ✓️ Google Pay
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery
    • ✓️ NFC mobile payments
    • ✗ Wheelchair-accessible car park
    • ✗ Wheelchair-accessible entrance

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