I scheduled my bike to be picked up and dropped off due to a manufacturer recall. I was charged $418.00 without my consent for an oil service. To make a long story short the service manager Jeff waived the charged but his verbiage, actions and physical approach was very demeaning and threatening. My rim was scratched and sleeve for my bike key was misplaced. I sent several emails to Upper Management-Alan and as of today I am still waiting on a response. I am a woman of color. The service manager should never feel comfortable to be combative nor should he have felt comfortable to walk behind me then get in my face. I AM VERY DISAPPOINTED IN THIS LOCATION. I WILL NEVER FEEL COMFORTABLE GETTING MY BY SERVICED AT THIS LOCATION...

Never been with in the walls how ever, it was an awesome show from the cell tower across the street today! Big shout out to iron pony for hosting the rider training courses that they do! It was an awesome site to see watching all those new riders go through the paces of the course in order to obtain their endorsement. Included a photo taken from my office at the top of the cell tower across the street!

Large selection of street bikes, dirt bikes, atv’s etc. Huge selection of apparel, parts & accessories. Helpful employees.

Iron Pony service department, The worst. I brought my motorcycle in to get serviced. I now have scratches on my bike and a USB port installed incorrectly. They also broke the throttle sensor and had to replace as well as lost half the lights I paid to be installed. I am back at Iron Pony because my bike will not move out of 1st gear. It has been there for six weeks, and we are continuing to get the runaround about when my bike will be finished. The service team keeps saying they are working with Can-Am to fix the bike. It took the service team and Can-Am a month to find out what was wrong with the bike. I called Iron Pony, asking them to check certain parts of the bike where the problem may be. They kept checking things on the bike that had nothing to do with the problem. My wife went to Iron Pony several times, and no one seems to be on the same page. I called the service director Tyler who informed me that my bike would be done by a specific date for my family trip. When that date came, the motorcycle was still entirely apart and no one called me to give me an update. Now here we are about six weeks in, and Iron Pony still has my motorcycle claiming that Can-Am forgot to ship a part. Yet we were told that all parts were in, and the tech was putting my bike together. When you call and speak to someone in service, they keep giving us the runaround, telling us that they are going beyond for us and putting other people’s bikes aside to fix ours. To my understanding, when the part comes in on a bike that has been sitting for over a month, that bike would need to be fixed first. When asked can they track the package, we were told they don’t get tracking numbers from Can-Am. So let me get this straight when I place an order on Can-Am I receive a tracking number, but when a dealership places an order, Can-Am doesn’t provide Iron Pony with one. When I ask can they call me back with an update, I am told that they will do their best to give me an update and never call. There are many issues with the service team. They have a vast communication problem and feel that they can keep you bike for months at a time without giving me an update. My wife and I have to call weekly for an update, hoping the bike is done. This is not good service in any way, shape, or form. They tell us one thing, and it is another. I want my bike fixed so I can come to pick it up and be done with this dealership. I would never give them a cent of my hard-earned money again. People don’t buy 20,000-dollar bikes to sit at a dealership all season. If they were working with Can-Am this entire time, they are also at fault for not communicating and having the right parts ship to the dealership on time.

I recently had the pleasure of experiencing exceptional service at (Dirk) Iron pony Motorcycle Dealer and Service Center. From the moment I walked in, the staff’s professionalism and knowledge were evident. They went above and beyond to assist me in finding the perfect motorcycle, ensuring it met all my requirements. Not only does Dirk’s offer an impressive range of motorcycles, but their service center is also top-notch. The skilled technicians provided thorough maintenance, addressing any concerns with precision. The attention to detail and commitment to customer satisfaction truly set them apart. Service Center has earned my trust and loyalty. I highly recommend them to any motorcycle enthusiast seeking quality products and unparalleled service.

Incredibly helpful staff! All of the ones I talked to are riders and are comfortable sharing their own experiences. I was pointed to different options for all the equipment I was looking at and they explained the differences with great detail. I believe I had most contact with Brent, who was even willing to price match a helmet to the other sizes of the same model - we agreed that it was unfair to pay $200 more for a helmet just because my head is a different size. I'm looking forward to look for more gear upgrades here soon :)

Excellent customer service! I highly recommend Iron Pony Motorsports for their price, wide range of products, and excellent customer service. I had a delivery issue through the Amazon storefront and the store responded in record time, offered alternatives, and as a whole treated me with the same level of friendliness as they would have if I was there in person. It's awesome to see this level of professionalism. I look forward to shopping directly through their online store again!

First time ever stopping at the Iron Pony. Have seen numerous people wearing shirts and other people brag about it. I wasn't that impressed. They do have a huge selection of utv's and a massive selection of helmets. And I did see a lot of employees. Just didn't do it for me. The worst was the urinal was up against the wall and my foot was partially in the stall with a guy taking a deuce.

Tons of gear, helmets and random bike stuff, I can’t seem to leave there with out buying tons of stuff. Staff is very helpful on the gear side. Service guys are helpful and knowledgeable. On the motorcycle sales team: I’ve wanted to buy a bike from them twice and both times I’ve have horrible salesman that makes me take my business elsewhere.

If you need something for your motorcycle, you will find it here. I believe this is the largest motorcycle store in the country and there are plenty of sales people to help you with your selections.

Needed to burn time while I was in the area and who doesn't love cool toys and accessories?!?! Took photos of the scooters so my wife would know what NOT to buy me. 🤣😂

Jake and Bryan were great salesmen. Bought a Segway Fugalman. Very happy with the customer service and my purchase

Great shop for anything motorcycle related, great selection for female riders. Service is good but can take awhile to get you scheduled for maintenance so plan ahead. I really enjoy that they have started having a weekend food truck.

They just keep expanding! Huge selection of everything you need for Motorsports. New and used machines for sale.

If you like to ride any outside toy you will absolutely love The Iron Pony. Great place to ride your harleys too. Literally a grown man's toys r us for men and anyone that loves to play or ride outdoors. If you need gear from adult to children they got it and Really good prices we will be back😀😀

Best helmet selection anywhere! Have bought 5 myself over the years and recommended it to many family and friends who now buy theirs at Iron Pony as well.

Great motorcycles store for all your needs and make and model.

Wow the people that work there are so friendly and helpful, I've never had experience with bikes or off road vehicles and they took the time to answer my questions and help me. And I did not feel like they expected me to make a purchase. I think this spring I'm going to get my first bike maybe, but I'm definitely going here when that time come very professional staff and clean safe environment. Highly recommended.

54yrs of knowledge and I find someone who's knowledge was insane! The store was very clean, organized and everyone I walked past was friendly and offering help. Isiah was AMAZING he had more info than me and my husband put together and we've raced our whole life. Very happy with our purchases and well be back. Thanks again iron pony😬

Was a wonderful place, and I'll definitely be going here when I upgrade bikes.

Brought in a wheel and tire for a change, the $106 tire quoted wasn't available (magically), a similar tire was $60 more, and to avoid a wasted drive we went with it. Was told they would text me when done, waited an hour, never texted, went in 5 minutes before closing time and the tire had been ready for almost 20 minutes. I should have looked at the new tire more closely, because when I installed it back on the bike, I saw they mounted it the going wrong direction, paperwork was correct that sprocket was on the left side, they just messed up. I feel like Iron Pony used to have great customer service, I've shopped there since 2009, but within the last few years all they care about is getting people in/out fast. We will still shop there, but this time was very frustrating.

I just want to say thank to you Andrew in parts. I bought my first motorcycle and didnt know anything about the essential parts i need. He sat through with me and answered all my questions. He was a big help and others should aspire to be as helpful as he was. Great job Andrew i appreciate your help.

Can’t begin to say how disappointed I was…. I started looking online and got really excited looking at their website of all the different options and classes and what not. So me and my wife drove over on my birthday hoping to get some info and talk to somebody, we walked around their showroom for probably 40 min sitting and Checking on bikes with salesman all around us, I mean the place was empty of shoppers and at least 4-7 employees at any given moment hurtled together just hanging out talking- watching me walk around and not even a hello or how can we help” so we drove over to auto boutique and got the help we needed.

Wanted cheap helmets for the times we use them. $150 out the door for 2 decent helmets and 2 new pairs of gloves! Absolutely love the hunt to. Incredible amount of options.

Even just going to simply look around is definitely worth the trip. Saw a extremely cool done up side by side that was like a grave digger look to it and it was awesome! Wish I could afford a shopping spree here! Lol. Staff is always nice and available. They have the largest selection of inventory that I have personally ever seen and some really good prices if you look around.

I purchased a new motorcycle at iron pony Westerville and the sales team was great! Reason for the 3 star rating was because of the finance side. They tried to sell me on a extended warranty and told me my payment was higher than it really was and made it seem like they were cutting me a deal on the extended warranty. At signing the final price of the warranty was $700 more than agreed too and it turns out after I told them I didn’t want the warranty the payment was 20 dollars less than the original payment I was told I started out at. What was really aggravating is they all acted like they were confused and the manager says it’s because he “rounds all his numbers up”. After the sale I couldn’t get a call back on a few questions from the finance department. I recommend iron pony but strongly recommend getting your own financing! I think my next bike will be at another location.

This is an incredible motorcyclists dream! It's well displayed and the staff are extremely knowledgeable. My son-in-law took us over the holiday weekend. The staff in the shoe department was very helpful. One can dream of having a few dozen of the Triumph line in the garage!

Two wheels, three or even 4...I defy anyone to find a better selection or service. Additionally, the parts department is deep with inventory and knowledge. They had an oddball tire size in stock that I searched for online without success! It's also the place to find accessories, clothing, riding gear... anything you'd ever need at prices that rival online retailers. Family owned!